Poppy's Picnic Reviews 

530
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting their pets love the food, which leads to improved health, shinier coats, and increased energy. Many appreciate the high-quality ingredients and the convenience of balanced meals. Customer service is frequently highlighted as fantastic, with people describing the team as friendly, helpful, and quick to resolve issues. However, some people were dissatisfied with delivery issues, reporting partially or fully defrosted food due to delays or inadequate packaging. A few also experienced dismissive or unempathetic customer service when problems arose.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, often noting that the food is excellent and their pets love... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, superb, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and reliability.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our miniature schnauzer, Tilly Scrumptious absolutely loves Poppy's Picnic. We choose the low fat options for her, both raw and cookable. We love its versatility, being able to cook before we head o... See more

Company replied

Rated 5 out of 5 stars

Poppy’s Picnic makes raw feeding easy and appealing. The ingredients are top-quality, British-sourced, and free from nasties – my dog’s coat is shinier, and he’s more energetic and enthusiastic at m... See more

Company replied

Rated 5 out of 5 stars

We’ve fed Poppy’s fab food to out dogs for years, but have just picked-up the latest members of the family at 8 weeks old and were a bit worried about transitioning her onto raw after kibble and mum’... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Poppy’s Picnic enough – switching to their raw food has been amazing for my dog; years on, still happy! He absolutely loves it and gets so excited at mealtimes! His coat’s s... See more

Company replied


Company details

  1. Pet shop
  2. Dog Cafe
  3. Food Manufacturer
  4. Food producer
  5. Health consultant
  6. Pet Care Store

Written by the company

The only naturally balanced fresh raw food on the market ❤️ Award winning meals delivered to your door. Our fresh dog food and cat food is handmade by fourth generation butchers in the heart of Wiltshire. A balanced mix of fresh British meat, vegetables, herbs, botanicals, liver & kidney. We are the first company to be awarded the UK PET FOOD Raw Safe Mark ❤️


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

530 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(530)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Poppy's Picnic dog food is fantastic

My Lhasa Apso dog is very happy with Poppy's Picnic raw dog food and has been eating it for many years now. Leo's health and wellbeing is excellent I'm delighted to say and at 10 years old he looks and acts like a 5 year old 😁 His main meals consist of Poppy's Picnic powerballs or their amazing mince. They are packed with the healthiest ingredients for a dog to thrive on. The Company's service couldnt be better and they make it really easy for a dog to be on a balanced raw diet. It is extremely helpful having the food in balls so it is all weighed out perfectly in line with your dog's best weight. A huge Thank You to all at Poppy's Picnic from a very happy Leo and Lesley 🐼😁💖💖

4 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Lesley & Leo

Thank you so much, Lesley, for your beautiful message!

It’s truly wonderful to hear how well Leo is doing . 10 years old and full of life like a 5-year-old... that absolutely warms our hearts! 🐾💚 We're so happy that the Power Balls and mince have become a staple in his routine and are helping him thrive.

Your kind words about our food and service mean the world to our team. We’re so proud to support Leo’s health and happiness, and it’s amazing to know the portioned balls are making raw feeding easy and stress-free.

A huge thank you right back to you and Leo and please give him a big cuddle from all of us at Poppy’s Picnic!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

We had an amazing experience dealing…

We had an amazing experience dealing with Poppys Picnic, such a professional service and a great product.

1 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Steve

Thank you so much for your lovely words and 5-stars.

We're delighted to hear you had such a great experience with us. It means so much to us to know you found both our servcie and food great.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

My picky eater finally loves mealtime!

I was skeptical at first — my dog has always been a fussy eater and rarely finishes a meal. But with Poppy’s Picnic, they licked the bowl clean from day one. I was honestly amazed.

Within two weeks, I noticed firmer stools, a shinier coat, and more energy. The Pork & Beef recipe is our go-to — super convenient and clearly delicious.

If you’re dealing with a picky eater or just want to feed your dog something genuinely wholesome, I can’t recommend this enough.
It’s been a total game-changer!

20 July 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Y S

Thank you so much for this amazing feedback!

We’re absolutely thrilled to hear that your fussy eater has taken so well to Poppy’s Picnic. Clean bowls from day one is the best kind of surprise! It’s so rewarding to know you’ve already noticed improvements like firmer stools, a shinier coat, and more energy, that’s exactly what we hope for with every pup we feed.

The Pork & Beef recipe is a favourite for good reason, and we’re so glad it’s become your go-to. Thank you for trusting us and for sharing your experience — it truly means the world.

Give your happy pup a big cuddle from all of us! 🐾💚

Much Kindness
Debs and Poppy


Rated 5 out of 5 stars

5 star food for my 3

5 star food for my 3! After spending hours over a pressure cooker for a year, we found Dylan and gang! Never looked back even our 5 puppies were weaned on a special delivery from there kitchen!
We have very little need to visit the vets at all!!!

1 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hello James
Thank you so much for the pawsome review!

We’re thrilled to hear your trio (and even the puppies!) are thriving on our food, and that we could save you from pressure-cooker duty! It’s wonderful to know they’re happy, healthy, and keeping those vet visits to a minimum.

Big hugs to your pack from all of us! 💚

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Over 50 years with dogs have fed all…

Over 50 years with dogs have fed all kind of dog food
IMO this is the best I have found 5 star all the way Great people, Great Products, Great Price
Quality in everything they do.
Alan and the GSD'S

3 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Alan,

Thank you so much for your wonderful 5-star review! It truly means the world to us—especially coming from someone with over 50 years of experience with dogs. We're thrilled to hear that you and your GSDs are loving Poppy’s Picnic!

We work hard to deliver quality in everything we do, so your kind words about our team, products, and prices really put a smile on our faces.

Wishing you and your lovely GSDs many more happy, healthy mealtimes!

Warmest woofs
Debs and Poppy

Rated 5 out of 5 stars

My 5 dogs are thriving with this food

My 5 dogs are thriving on Poppy’s Picnic. I do use the cookable ones though as mine won’t touch raw for some reason.

I love the ingredients in them and they always have firm stools and are happy and healthy dogs.

I do, however, buy from a local supplier as I found that ordering direct from Poppy’s Picnic meant the deliveries were often delayed and I’d run out of food.

3 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hi D Massey

Thank you so much for your lovely review—we’re so happy to hear that your five dogs are thriving on Poppy’s Picnic! It’s great to know the cookable recipes are working well for them, and we’re delighted that you're seeing such positive results in their health and happiness.

We really appreciate your honesty about your delivery experience. We’re sorry to hear that it caused some inconvenience in the past. We're continuously working to improve our service, so feedback like yours is truly valuable in helping us do better.

Thank you again for your support, whether it's through us or one of our brilliant local stockists—it means a lot.

Much Kindness
Debs and Poppy

Rated 4 out of 5 stars

Fed on Poppys’ Picnic from day one …

I have fed my dogs on Poppys Picnic right from the start and they are super healthy. I also started using this company from when it first began.
What I don’t like is constant hike in prices particularly since going on dragons den.
Sometimes the food comes in a cardboard sleeve other times not.
I think for me the delivery is good with DPD it’s just a shame it’s not 7 days a week but I appreciate this is about of ingredients and producing it quality etc.
I think the points thing on the website is poor and not easy to use.
Customer service is good I’ve never had to complain.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Great food for my Yorkies

I have been purchasing from Poppy Picnic for a few years now. My doggies (3 Yorkies) absolutely love their food, even my picky tea cup Yorkie. Their coats shine and their poop is much more solid. I had a competitor company come past our estate and I felt sorry for the sales guys as they were new to their door to door sales job. Bought a few bags of their frozen raw meat and found it mushy and the consistency looked suspect. I went back to Poppy Picnic and the girls are happy with the choice. Great customer service and always very helpful to sort out any issues. I often recommend them to my friends and other pet owners.

1 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Chantelle

Thank you so much for your heartfelt review and for being part of the Poppy’s Picnic family over the years! We’re absolutely delighted to hear that your three Yorkies especially your picky little teacup are loving their food and thriving on it. Shiny coats and solid poops are always music to our ears!

It means a lot to know that even after trying another brand, you came back to us and felt confident in your choice. We're so glad your girls are happy and healthy—that’s always our top priority.

We also really appreciate your kind words about our customer service team and your ongoing recommendations. Your support means the world to us.

Lots of tail wags to your fur babies

Debs and Poppy

Rated 5 out of 5 stars

Outstanding Quality and Service!

My dog (Sky) loves Poppy’s Picnic! Difference in his health and energy levels is noticeable - best raw food ever. Reliable deliveries and great customer service.

14 June 2025
Unprompted review
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Reply from Poppy's Picnic

Hello

Thank you so much for your lovely review! We're absolutely thrilled to hear that Sky is loving Poppy’s Picnic and that you’ve noticed such a positive difference in his health and energy. This is music to our ears! 🐶✨

It’s great to know our deliveries and customer service have been reliable for you too. We truly appreciate your support and are so happy to be part of Sky’s happy, healthy journey.

Warmest wishes
Debs and Poppy

Rated 5 out of 5 stars

Simply the Best !

Great service......
5***** communication
First Class Product that my dogs absolutely Love !

5 July 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Ronnie
Thank you so much for your glowing review! We’re over the moon to hear that you’ve had great service and that your dogs absolutely love our food. Your kind words about our communication and products mean a lot to the whole team.

We truly appreciate your support and those fabulous 5 stars! 🐾

Warmest wishes
Debs and Poppy

Rated 5 out of 5 stars

It’s always been Poppy’s Picnic for us!

We’ve been using Poppy’s Picnic since we got our dog Smudge in 2020. From the very first contact the company was very helpful and clearly passionate about their product. Smudge has never lost his appetite and is always excited when we get his food from the fridge! 5 years later and their customer service is still first class. We would highly recommend the brand.

2 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Tracey & Smudge

Thank you so much for your wonderful review—it truly means a lot to us!

It’s been such a pleasure to be part of Smudge’s journey since 2020. We’re so glad to hear he’s still loving his meals and that our team has continued to deliver the level of service we pride ourselves on. Your kind words about our passion and consistency really made our day.

Thank you for your continued support and for recommending us—it means everything!

With warmest wishes
Debs and Poppy

Rated 5 out of 5 stars

Tabby’s Table

Our cat loves the cat version - Tabby’s Table! Super handy little balls of food - she gets two in the morning and two at night. She’s in pristine health with perfect teeth and shiny coat, and if we’ve ever run out, she gets extremely offended with any other food offering!! Highly recommend :)

2 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Erin,

Thank you so much for your fantastic review!

We’re over the moon to hear that your cat is thriving on Tabby’s Table! It’s always so rewarding to know our little food balls are keeping her happy, healthy, and looking fabulous. We love her high standards—clearly, only the best will do!

Thank you for the high recommendation and for being part of the Poppy’s Picnic family. Give her some extra chin scratches from us!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Great product

I use the dog meatballs, conveniently packaged, my dog always eats Evernote so no wastage. Great service, would recommend.

2 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Tracy
Thank you so much for your lovely review! We’re so pleased to hear that you and your dog are enjoying the meatballs and that they’re going down a treat with no waste. That’s exactly what we love to hear!

It’s great to know the convenience and service have made a difference too. We truly appreciate your recommendation and your support.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Best food ever

Only ever fed my miniature dachshund on Poppy’s Picnic raw food, now 4 1/2 yrs old and the vet recently said he is in excellent condition. No weight problems, fabulous coat and health.
Poppy’s have first rate delivery system and recycling options. A wide variety of meats ensures the dog never gets bored. Knuckles loves it.
I wouldn’t go anywhere else.

2 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Frances

Thank you so much for your beautiful review. It's truly made our day! We’re absolutely delighted to hear that Knuckles is thriving on Poppy’s Picnic and in such fantastic condition at 4½ years old. What a wonderful testament to your care and his raw food journey!

It’s great to know that the variety keeps mealtimes exciting, and we’re so glad you’ve found our delivery and recycling options helpful too. Your loyalty and trust mean the world to us and to know you wouldn’t go anywhere else is the highest compliment.

Please give Knuckles a big cuddle from all of us!

With heartfelt thanks
Debs and Poppy

Rated 5 out of 5 stars

Customer service was amazing!

Customer service was amazing!! My dog loves the food! Great prices. Would definitely recommend to friends and family.

30 July 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Charlie
Thank you so much for your kind words! We’re over the moon to hear that your dog is loving the food and that you’ve had such a great experience with our customer service. 💚

It means a lot to us that you’d recommend us to your friends and family—and we’re so grateful for your support. Great food, happy dogs, and wonderful customers like you are what we’re all about!

With thanks and tail wags
Debs and Poppy

Rated 5 out of 5 stars

Great service

Great service, brilliant product. Would totally recommend ⭐️⭐️⭐️⭐️⭐️

30 July 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Belinda
Thank you so much for the glowing review and those 5 lovely stars! 🌟
We’re thrilled to hear you’re happy with both our service and our products , it truly means the world to us.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Love poppys picnic.

Love poppys picnic.
Our puppy loves the food. Its great for his gut and his health. Really reasonable price. Ordered regularly.

1 August 2025
Unprompted review
Poppy's Picnic logo

Reply from Poppy's Picnic

Hi Lotti
Thank you so much for your kind words!

We’re so happy to hear your puppy is loving Poppy’s Picnic and thriving on it. A healthy gut and a happy pup is exactly what we love to hear!

Thank you for your continued support and for being part of the Poppy’s Picnic family!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Best raw food ever (complete meals

Best raw food ever (complete meals, plus it can be cooked if preferred or i forget to get it out of the freezer) . One of my puppers has IBD and this food has enabled me to give him a normal life for the past x 6 years. Before this he was a regular at the vets and hospitalised for four days. Debs sorts out any queries in a timely fashion and delivery is normally spot on.

2 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Patricia

Thank you so much for your wonderful message!

It means the world to us to hear that our food has helped your pup live a normal, happy life despite IBD , that’s exactly why we do what we do. Six years of tail wags instead of vet visits is something to truly celebrate!

We’re so glad you find the flexibility of the meals helpful too — whether raw, lightly cooked, or last-minute from the freezer! And thank you so much for your kind words regarding our customer service.

Thank you for your continued trust and support , sending big cuddles to your amazing pup!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand. I will always buy my cat food from here- best nutritional profile on the market and so easy to portion out mess and fuss free.

1 August 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Sophie

Thank you for this lovely 5-star review.

We're absolutely thrilled to hear how much you love our cat food. It's fantastic to know the nutritional quality and convenience are making a real difference. Fuss free feeding and happy cats are what we're all about.

Thank you for your continued support - it truly means the world to us.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Always quality food that our 2 dogs…

Always quality food that our 2 dogs love
Never any digestive issues
Shiny coats
Will always continue to use and recommend

31 July 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Lindsey
Thank you so much for your wonderful feedback!

We’re thrilled to hear your dogs are loving the food and staying happy and healthy with shiny coats and no digestive issues. Your recommendation means the world to us!

We look forward to continuing to provide the best for your furry family members. 🐾💚

Much Kindness
Debs and Poppy

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