Porscheteesside Reviews 505

Great experience visiting Porsche on Saturday , excellent service received from Rob Day

Excellent service from Javid, nothing is too much trouble for him. Professional and friendly service. This is now the third 911 we have purchased through him and he has provided us with excellent customer service on each occasion. Can only be described as A+ service a real asset to the company.

I made an impromptu visit this week and was treated professionally by Suv and his colleagues.
The test drive was excellent and was instrumental in making my decision about which car to buy.

Amazing service from start to finish. Rob is a real attribute to the Porsche team delivering outstanding service throughout my experience.

Very professional from Suvodeep and Simon in the sales team. Very thorough and knowledgeable with the purchase of my Porsche. They went above and beyond and really looked after me, advising on a few cars bride I made my decision. Thank you and also thanks to Alan the Porsche Pro.

From first enquiry to delivery of my new 911, the experience was impressive.

I dealt with David Singh, an absolute pro. Courteous, responsive and reliable. Genuinely the best salesperson I have dealt with for years and reminded me of the 'old days' of the motor trade.

Thoroughly and highly recommended.

I’ve bought multiple Porsches over the years from various OPCs across the UK. It’s always been a brand I’ve trusted — not just for the product, but for the professionalism that typically separates Porsche from the usual car dealership experience.

Unfortunately, my recent experience at Porsche Centre Teesside was the complete opposite, and it’s important that others are aware of how this Centre is operating — particularly serious buyers expecting a premium level of service.

Here’s what happened:
• I reserved a vehicle via Porsche’s official marketplace. The confirmation clearly stated it was held until a specific date and time.
• I entered into direct negotiation with a member of the sales team. I expressed that I wasn’t interested in the offer as it stood — entirely normal in the negotiation process — but at no point did I cancel the reservation or withdraw.
• I then boarded a 14-hour international flight. During that time, and without any notice, the Centre unilaterally cancelled my reservation and sold the car to someone else.
• The only communication I received in response to my email before flying was an emoji — no acknowledgment, no formal reply, no warning that the vehicle would be released.
• I received no follow-up communication during the next 12 hours. I had to chase for an update myself, only to be told the car was gone.

To be clear:
• I never cancelled my reservation.
• I was in the middle of discussions with the sales team.
• I was not given the courtesy of a confirmation, deadline, or even a phone call.

This kind of behaviour might be expected from backstreet dealerships trying to hit quota — not from an Official Porsche Centre representing a globally respected brand.

What’s most disappointing is that this wasn’t just a clerical error or a misunderstanding. It reflects a clear lack of process, poor communication standards, and a dismissive attitude toward the customer relationship. When I raised the issue, the responses were slow, vague, and offered no accountability.

I’ve purchased many Porsche vehicles over the years. That doesn’t entitle me to special treatment — but it does mean I know what a good experience looks like. This wasn’t it. And if this is how long-term, serious buyers are handled, I’d strongly advise others to approach this dealership with caution.

There are many outstanding Porsche Centres in the UK. In my experience, Teesside is not one of them.

My wife & I both found our visit to Porsche Teesside a most refreshing experience. Porsche Pro James who gave us an extended test-drive was very knowledgable and sales advisor, Sarah was efficient, very pleasant & knowledgeable in our discussions. In our quest to find a replacement nearly-new Macan, we are finding the ideal spec is not an easy task.

I recently purchased a Porsche 911, and I can confidently say that working with David Singh was an absolute pleasure from start to finish. Not only did he offer me an amazing price, but he went above and beyond to make the entire process smooth, transparent, and enjoyable.

What truly stood out was how valued and respected I felt as a customer. David took the time to understand what I wanted, answered every question with honesty and expertise, and ensured I was completely comfortable throughout the process. By the end of the deal, I didn’t just feel like I had bought a car—I felt like I had gained a trusted friend.

If you’re looking for someone who combines professionalism with a genuine personal touch, David Singh is the person to see. Highly recommend!
A special mention to James who took me for my first ever test drive in a 911. He was wonderful, so knowledgeable.

I would like to thank Teesside Porsche for providing an excellent customer experience during my recent visit for the interim service for my Carrera 911.1.
I wouild especially like to thank the senior service advisor Jade West for taking care of everything, from arrangimng the loan car to hospitality and above all I was given a thorough appraisal of the condition of the car, the service which was needed and there were some unexpected repairs which were completed with my approval. At each stage I was given a breakdown of the extra costs of repairs which were incurred and I was reassured that the costs were kept to a minimum. I had full confidence in the team and given the exceptional customer skills of Jade, I would recommend Teesside Porsche to any Porsche enthusiast and lover without any hesitation.

Purchased a car back in 2020, and unbeknownst to me, it was missing the car tracker fobs. Suveed sorted replacements last week and got me booked in at York to get everything paired. First class service.

David, James and Nicola were very professional and courteous. Nothing was too much trouble and the car with “all” its functions was explained and demonstrated.
The showroom was immaculate.
Coffee and biscuits were a bonus.
You should be very proud.

Great experience, David Singh made the whole transaction effortless!!

explained everything i needed to know about electric Macan which i"m interested in ,test drive my first electric car amazing
Suv was fantastic

Picked up my 911 from Porsche Teeside this morning! What a great experience from start to finish, especially with the help and assistance from Javid Rehman.
A silky smooth process, made to feel comfortable and relaxed and always on hand to answer questions and queries. Javid was the ideal representative with the right knowledge and a great balance of customer focus.
Many thanks Javid.

Amazing experience

Great service again. Many thanks Javid & Ben

Wonderful experience from enquiry throughout to handover. The team at Porsche Teesside attention to detail, communication and care, is a delight.

For now, I have the pleasure to enjoy my new Cayenne, but I’ll be back in the future for the next purchase.

I recently had the pleasure of visiting Porsche Teesside, and I can’t speak highly enough of the experience. From the moment I walked in, I was greeted with a warm welcome by Julie and Sarah, which immediately set the tone for the visit. They were both friendly and made me feel at ease right away.

I also had the chance to speak with Souvodeep, and his knowledge of the vehicles was impressive. He took the time to answer all my questions in detail, ensuring I had all the information I needed.

The atmosphere was made even better by the friendly and approachable manager, Simon, who was just as welcoming as the rest of the team. All in all, a fantastic experience with top-notch customer service. Highly recommend visiting Porsche Teesside!

Great service suv is the man