Post Office  Reviews 3,722

Paul our postman in mere Wiltshire very polite and friendly always gets our post and parcels on time we would be lost without him

The Greenwich Avenue Hull post office is supposed to be open until 20:00. When I went today at 1930 they had closed well before. Wasted journey and my time. I'd give zero stars of I could.

THIS IS A REVIEW FOR BUGLE POST OFFICE IN CORNWALL ONLY.
As a charity collector I have to pay in money that has been collected. As we have no banks in the local or surrounding area Post Offices are now the only option.
I would like to place on record my gratitude, help, support and professionalism of all staff at Bugle who have gone beyond what can only be described as outstanding and took all the money I had in change (Over £3K) to be deposited.
Special thanks for Nikki who was on the receiving end of my money but also to the staff for their help. Also thanks to the customers who have needed to wait whilst I paid this money in over several visits.
If you need a place to find helpful and friendly staff then look no further than Bugle.

I would rate the so-called service at the Palmerston Road, Portsmouth PO as 1 star. However, if only it were an option I would rate my experience at 0. I attempted to send a parcel of books weighing 1.91kg (i.e. less than 2kg) measuring 28cm x 22cm x 5cm (i.e. a total 55cm, i.e. nowhere near the 90cm total dimensions permitted). The so-called assistant tried to charge me over £38.00. I retrieved my parcel, came home and checked the PO website, which confirmed what I already knew, i.e. he had tried to overcharge me about £10 more than the published rate. Why are you permitting this to happen?

Still waiting for mail for three weeks from .guv post office title mail are crap

Sent a letter recorded delivery..4 days later checked tracking and update from 48 hrs prior was ..Will try and deliver next day...6 days later still in sorting office...ra g royal mail after 35 minutes on hold. .thier resolution was to ring govt office and see if they have it...what's the point of paying of a tracking service...I may as well have just put a stamp on it

Always informed by PO when expecting a delivery. And kept updated as to delivery day.

I went to Sunninghill Post office this morning .I was trying to return some goods by post . The friendly staff couldn’t have been more helpful . They took the delivery imagine from my phone, printed out on their printer and used their own tape to put this on the package , so we were able to send it . I was so pleased and most grateful for their impeccable service .

If I Could Give 0 Stars I most definitely would. Handed over a large parcel to be sent overseas, only for the post office assistant to spill a very large Costa Coffee across the top of the parcel.
Had purchased a tri-wall box specifically for the job, so thanks to the Post Office, it was ruined before it even left the Post Office counter !!.

I'm a regular at Westcombe Hill Post office.
Pinky is a great lady, efficient, bubbly and professional, as is her husband.
Nice people to do business with.DENIS

I went to the post office today at the branch in Alkrington Post Office Manchester M24 1LW and could not believe a clear stereotypical racist comment made to me by the cashier . As i handed my parcel to her , she went through the standard question of , What the contents of the postal, which i replied. She asked how much it was worth . I replied. Then she ended with " As long as it is not fish, as we don't want it to be stinking on other parcels". As an african woman, i felt that comment was extremely racist and incredibly unprofessional. The fact she felt confident to express her own prejudices whilst providing , what she consider as good service is beyond me. I will not be going back there and would advice black or brown people not to either . Disgusting

I visited the post office today and was helped by Jayshree. She was very friendly and went above and beyond.
She was wonderful.
Definitely will be visiting again.

Thank you.

This is an email I sent four days ago to which I have had NO reply!

Hello. I sent a parcel Tracked 24 on 11/02/2026 which was never received.
I then entered the Ref. No. in your Track Your Item website together with the recepient's postcode and was told it was delivered on 12/02/2026 and was shown a picture of the rear of a gray and white van and a set of three steps with our parcel NOWHERE IN THE PICTURE!
That is NOT proof of delivery!!
I would like this investigated as there is obviously something amiss and see the results of your investigation before I contact the Ombudsman and Which?

Eric Robson

This is my second post, after filing a dispute with Capital One credit card. The post office are advertising that you can get upto 12 months interest on balance transfers or purchases. But when the agreement goes to Capital one, they are the ones who decide and in my case they decided on zero benefits. So instead of getting upto 12 months interest free on balance transfers, you get zero, but the credit card company, Capital One, stings you from day one. I’ve always paid off my cards in the past, never missed a payment and always paid extra to reduce the debt.
The post office appear to be skating on very thin ice, advertising a product which is opaque to say the least.

So in conclusion, I’ll sort out the problem, will never return to the Post Office or Capital One again. It’s a lesson learnt.
What’s annoying, since activating my card, I’ve now had 3 calls from what sounded like an Indian Call Centre, about my mobile SIM card being invalid. The call centre for Capital One is based in India, so you can draw your own conclusions. The post office didn’t mention I would be hassled on my mobile, in their advertising promotion, maybe I’ll receive these calls for upto 12 months, but I hope not. You have to laugh.

It took over half an hour just to send a package to the USA, actually started to think the guy behind the counter did not know what he was doing ! This was the PO in London Road Southampton, next time I will go elsewhere, absolutely dreadful service.

Recently opened a new bank account and was expecting the card and PIN in the post in 7-10 days. Two weeks later I received a huge amount of mail including 3 letters from the bank, my new card, letter with my PIN etc. these are all supposed to arrive separately for security. Our delivery service is appalling, piecemeal and erratic. I don’t blame the post men and women but the management is shocking

This is the standard all Post Offices should level up to. Biggleswade Post Office renewed 4 passports for me in a space of a week. I was served my 3 different members of staff each time but what a joy to visit. The kind atmosphere, how helpful the team are-this is how all Post Offices should be. Huge asset to the community. Will be recommending to everyone to use this Post Office.

Staff don’t know know what post office services sre available
The internet site says one thing and the staff disagree!
After being told to use local branch finder to find a branch that would provide a service I needed it just doesn’t work!
How on earth do you make sense of trying to find a local branch that is one of 535 branches meant to provide a service of exchanging old notes for new polymer ones as described in the post office website? … staff in the post office are rude and just dismiss the ability of the post office to provide this service

Post Office, Fawcett Street Sunderland, absolutely terrible service serving a big city, massive queue on a Saturday and only 2 staff on, went to post a parcel to Jersey, waited 20 mins in the queue, got to the window only to be told to go and fill in a label then had to go to back of the huge queue again, walked out, avoid this Post Office at all costs.

I recently had an issue using Amazon’s new “Amazon Counter” app for parcel drop-off.

Before going to Norcot Post Office in Tilehurst, I tried Royal Mail. The system didn’t work there either, but the staff were polite, explained what they were trying to do, and genuinely made an effort to help. They suggested I try the Post Office, since the app specifically listed Post Office locations.

At Norcot Post Office, the experience was the opposite. One parcel was scanned. I politely asked them to confirm it was the correct location and then asked them to check a second parcel to avoid any mistakes. The response was visibly irritated and dismissive. The tone was rude, the body language showed clear annoyance, and I was made to feel like I was being difficult for simply asking for confirmation.

There was no attempt to explain what they were doing, no reassurance, and no basic courtesy. When the system didn’t seem to work properly, I was told to “check with Amazon,” even though this is clearly a Post Office-listed Amazon Counter service. Passing the problem back to the customer is not acceptable.

Technology can fail — that’s understandable. What isn’t acceptable is poor attitude, lack of professionalism, and rudeness towards customers who are simply trying to return a parcel correctly.

If new systems are being introduced, staff should be trained not only on the technology but also on how to communicate respectfully. Customer service standards here were disappointing.