Wonderful service, arrived packed well and safe, absolutely perfect quality, and delivered within the time scales. Planted out In my three potato bags that came with my order, only planted just over... See more
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Really a great service - very rapid delivery. Also, a large range of varieties available. I particularly like the info supplied, which continues after one's purchase. Can't let you know how successf... See more
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I can always get the varieties I want as their range of seed potatoes is extensive. The information on each variety is detailed so if you do want to try a new type of potato you have all the informati... See more
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Potatoes arrived when they said they would and I was very pleased by their condition. The instructions I received were comprehensive and, as a novice gardener who has near to no experience of growing... See more
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Company details
- #11 of 30 best companies in Seed Supplier
Written by the company
Home of Quality Seed Potatoes - The majority of the varieties are grown and dispatched directly from our farm. Certified seed potato producers. Online shop where you can find over 80 different seed potato varieties. We dispatch within 3 days or at a date to suit you. Specialist supplier of heritage, coloured flesh and organic seed potatoes. Purple potatoes, Blue potatoes, Red potatoes - we grow lots of different varieties as well as the more well-known. We are members of Safe Haven, ensuring top quality, disease-free seed potatoes. We are exclusive supplier of Sarpo and Mayan potato varieties. Family-owned business servicing farmers, market gardeners, allotment holders and gardeners for over 20 years. We take pride in every order from 6 tubers for a gardener to 60t for a farmer. We have a FAQ for all your potato needs and lively social media where we welcome your updates and questions on potato growing. #tiptoptatties
Contact info
East Mains Farm, Auchterhouse, DD3 0QN, Dundee , United Kingdom
- 01382 320 454
- amy@potatohouse.co.uk
- potatohouse.co.uk
4.8
Excellent
453 reviews
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Replied to 100% of negative reviews
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Order not received / no customer service
I ordered some potato bags to arrive asap and I’m still waiting - a month after I ordered them. I emailed to let them know I needed them asap as I was moving house. I got a reply to say my email would be looked at but not to email again as I would ‘loose my place’. I phoned but got a voicemail to say the phone wasn’t always manned so left a message. I’m now moving house in 2 days - no bags, no reponse. Now I would like a refund… what are the chances of that happening?!
19 October 2024
Unprompted review
Reply from Potato House
Hi Lorna
There seems to be a crossed wire here and I am sorry if you are feeling ignored and that you think your email was not answered.
You ordered on 19th October and we state at check out and on your confirmation email that we will start to dispatch in December.
You emailed us on 3rd November wondering where your order was. Our auto reply states that we will reply within 2 days. I replied on 3rd November. Perhaps this has gone to junk? It certainly is in our sent items. Please check your junk settings and ask your email provider if you are not sure how to add an email to the safe list.
I stated in that email we could change the delivery to the new address.
After your email and feedback, we realised that people ordering just grow bags in the autumn may want them earlier than our December date. We always strive to improve our service and thanks to your message, I have since put a note on all the grow bag product pages to say:
"Note if buying grow bags in the autumn.
If your order just has grow bags we can dispatch immediately. Please email us if you would like us to do that. They will be dispatched in December when we start to dispatch if we don’t hear from you. If you also have seed potatoes in your order, the bags will be dispatched when you ask us to dispatch the seed potatoes."
As you have not yet asked for a refund or for the order to be sent to your new address, I have not done anything as I know how stressful moving can be. I did not send the order as I did not want it to be lost if you were moving (your email did not mention the move date, just that you were moving). There is a note on your order to check delivery address prior to sending.
The message on our voice mail states that we prefer to have everything on email and NOT to leave a message, as only one person handles the requests. This way, we are sure that we are dealing with queries in order, and are not distracted by the phone ringing when in the middle of answering another question or doing a financial transaction. We are a small company and don't have a large 24hr customer service team.
Please email amy@potatohouse.co.uk with your new address or to request a refund. Please note that we need correspondence to our email address about refunds, and I can't take the request you make above as official.
All refund requests are dealt with within 48 hours. Please note as you paid by PayPal, you have security with them and are welcome to take it further if your request is not honoured. So the chances are very high that your refund will happen.
If you reply to the order confirmation note as you did on 3rd November that would be fine.
Thank you for your order, I hope the move goes well.
Potato House
Bought 5 types of seed potatoes
Bought 5 types of seed potatoes. Maris Bard, Heidi Red, Alouette, Pink Fir Apple and Blue Annelise. They all did really well. The first 3 which I planted in containers... I could have waited longer but dug them up bit too soon. Pink Fir and Blue Annelise did exceptionally well as they were in the ground. Blue Annelise: Slower than the rest which is great as we now a big haul over the festive season. Kids love the blue. Tasty and healthier!
17 November 2024
Unprompted review
Reply from Potato House
Thank you so much for taking the time to make comparisons between the varieties! Kids certainly love the blue and red potatoes! Enjoy your hard work.
Reply from Potato House
Thank you for that! We aim to get all our orders out within 2 days.
Great quality tubers
Great quality tubers - already sprouting well. Securely packaged and swift delivery - many thanks!
22 August 2024
Reply from Potato House
We look forward to hearing how you get on! We're here for any questions.
Strong & Durable
Ordered for my husband who already has some of Potato House's bags. Strong and durable, they are perfect for growing potatoes throughout the year.
19 August 2024
Reply from Potato House
Thank you for your continued custom! The bags are great! I have one in the car! They will last for years.
Reply from Potato House
Thank you for highlighting this! We're here all season for any questions.
Highly recommended
I use Potato House for all my seed potatoes now. The service is fast, efficient and friendly. I've had a good crop from my harvests so far this year and they taste delicious! Highly recommended.
22 August 2024
Unprompted review
Reply from Potato House
Thank you for your continued custom! We're glad you are happy with all aspects of your purchase - especially the end taste! We look forward to seeing what you grow in 2025.
Great service with fast and speedy…
Great service with fast and speedy delivery. Potatoes were great. Highly recommended.
8 August 2024
Reply from Potato House
I'm sure your growing skills came into it as well! We're looking forward to seeing what you grow in 2025
pretty expensive for 9 potatoes
pretty expensive for 9 potatoes. Hopefully they grow well.
5 August 2024
Reply from Potato House
Hi
Thank you for your order.
Our prices are well advertised on the product page and at checkout. We also give a lot of information about what is in each net on tabs on each product. If anything is unclear, it would be helpful if you could let us know (what and where) and we shall take a look. Please email your concerns to amy@potatohouse.co.uk
As you completed your order, it is assumed that you are ok with the price at the point of purchase. If you had any concerns about the price during purchase, we would have given you an explanation if you had contacted us.
I realise that you think these are expensive, however they are late season potatoes, and we have extra storage costs on these - we need to have them in cold storage all spring.
For future information - it is cheaper per tuber to buy a net of one variety. You have got the variety pack which is 3 tubers of 3 different varieties.
We have nets of 6 tubers as well as 1kg (and in the spring we also have 10kg and 25 kg sacks)
Remember, our prices include postage.
We hope that you will get a great potato patch and we are here for all questions - hopefully, next time you can ask us before something becomes a problem!
Potato House
Easy to order
Easy to order, arrived within timeframe. Each of the three varieties looked to be in very good condition.
5 August 2024
Reply from Potato House
Thank you! Let us know if you have any questions over the growing period.
Quick order processing and fast…
Quick order processing and fast delivery! Arrived in expected condition and fabulous service! Second time using potato house and will be purchasing my potato tubers again for next year's crop when the time comes.
1 August 2024
Reply from Potato House
thank you on all counts! We are looking forward to seeing what you grow in 2025!
Good website
Website was easy to use. The potato bags arrived when promised and are good quality.
29 July 2024
Reply from Potato House
Thank you on all counts! We're here for any questions.
Good quality seed potatoes
Looking forward to a generous crop from these late season potatoes. Always top quality and great service thank you 😊
29 July 2024
Reply from Potato House
Thank you for your lovely review! Let us know how you get on with these. I hope you get a great potato patch.
Great choice.
4 July 2024
Reply from Potato House
We are proud of our range - one of the largest in the UK! Thank you for highlighting that. We hope you get a great harvest.
Christmas Potato
Potato packet arrived on the date stated and the product was first class quality.
1 July 2024
Reply from Potato House
Thank you for highlighting the quality and dispatch, we are proud of these! We're here for all questions over the growing period.
Speedy despatch
Speedy despatch, good looking potatoes already sprouting and ready to pop straight in the ground
27 June 2024
Reply from Potato House
Thank you for your lovely review. We are looking forward to hearing how you get on over the season.
Reply from Potato House
We are delighted that you are happy with your purchase. We're here if you have any questions all season
Reply from Potato House
Thank you for your comments! We're glad that we consistently give great service! Let us know if you have any questions over the growing period.
Quality, quality, quality!
Order was received only four days after placement. All seed potatoes were in excellent condition. They have been stored in a cool dark place ready for planting at the end of July. I will certainly use this supplier again.
17 June 2024
Reply from Potato House
Thank you for your review! We wish that every order arrived in 4 days, but would have to say that it must have been in the correct place at many stops!
We are looking forward to hearing how you get on, we're here for all questions.
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