Potiega Reviews 

147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful and high-quality products, often highlighting the excellent craftsmanship and value for money. Many people appreciate the prompt and efficient delivery service, with items arriving quickly and often earlier than expected. The ordering process is generally described as simple and easy to navigate, supported by good communication and well-packaged items. However, some customers also noted issues with their orders. A few people mentioned that products, such as necklaces or cufflinks, were smaller than anticipated or not quite as expected compared to pictures. Additionally, some reviewers were not happy with the after-sales service or communication when issues arose, citing problems like unfulfilled personalization requests or delivery address mix-ups.

What people talk about most

Product

Customers generally express high satisfaction with the products, often describing them as beautiful, lovely,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as excellent,... See more

Delivery service

Consumers report positive experiences with delivery service, frequently highlighting quick and prompt... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Service

People report ambiguous experiences with service, with some customers praising the quick and brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another... See more

Rated 5 out of 5 stars

Easy to use website with great products at good prices. Order process and payment very straightforward. I ordered silver initial cufflinks. Communication was second to none when I needed to check... See more

Rated 5 out of 5 stars

You had the article I wanted as a nacklace in the style and size that I wanted and at a competitive price point (overall cost of item and postage compared with others). The overall value was great. Th... See more

Rated 5 out of 5 stars

Beautiful piece of jewelry for my friends 60th birthday who lost her husband last year. Extremely well packaged and arrived in good time. Will definitely purchase from you again. Thank you



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(147)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

I have emailed about returning the item…

I have emailed about returning the item as the bracelet is too small. I have received a response letting me send back with a refund. The larger size I ordered is beautiful and lovely quality.
Thankyou

1 January 2026
Potiega logo

Reply from Potiega

Thank you for your review and I am so incredibly sorry for the radio silence.

I have just tracked down your email from December 22nd. As a small business, that was our absolute busiest dispatch day of the year, trying to get everyone's gifts out in time for Christmas. It seems your email unfortunately got buried under the mountain of orders and inquiries that day.

This is completely our fault, and I hate that you felt ignored. It was certainly not intentional!

I have just personally replied to your email with the return details. Please check your inbox (and junk folder). As soon as you send the bracelet back, I will issue your full refund immediately.

So sorry again for this festive mix-up.

Rated 5 out of 5 stars

Potiega is fab!

Have shopped with potiega a number of times and each one has been fab! Easy site to navigate, great offers and items delivered when promised. Jewellery is lovely and has a great range to choose from.

26 November 2025
Rated 1 out of 5 stars

Shocking

I placed a order for a personalised bracelet on the 18th of November and delivery was estimated between the 21st-23rd of November.

As I still hadn't received the item on the 24th I sent Potiega an email asking where abouts the order was and I received an email stating that they were unable to do what I had requested saying that I could only add 1 personalised name to the bracelet rather than 3.

Why even have the option to add what names you want personalised when creating your item? And also I find it shocking that Potiega didn't even have the decency to write an email saying that they couldn't do it I had to ask where the item was. If I wouldn't have enquired they'd have just taken the payment and not even got in touch!

AVOID

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

The necklace I ordered is beautiful, lovely and dainty looking. The customer service has really let the whole experience down though. I received my order with the pink gift pouch and this arrived dirty and with a black mark on. As the necklace is a 40th birthday gift, I have tried contacting Potiega's customer service team on 2 occasions to resolve this issue but I haven't received a response to date. It seems the after sales service is non-existent and for this reason, I wouldn't recommend.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Try to get the correct address

Try to get the correct address even when I e mailed you with the correct address as you requested and still no order arrived,very poor service

31 October 2025
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Reply from Potiega

Hi Phyllis,
Sorry for the trouble. We asked for the full address with postcode but didn’t get a reply, so the order couldn’t be sent.

Even though it wasn’t our fault, we’re happy to resend your necklace or offer a full refund. Please email us at info@potiega.co.uk
and we’ll sort it out right away.

Best,
The Potiega Team

Rated 3 out of 5 stars

The gift arrived earlier than expected…

The gift arrived earlier than expected so I was pleased. The quality of the jewellery, though I have not physically seen it my self, appears as shown on the website. The two points that didn't make this review a 5 is as follows: 1 Even though it was sent as a gift, Information about gift box pricing was included. 2 There was no detailed card explaining the birthstones, or what the infinity symbol represents. I had to explain it myself. Both these points lessen Brand Image and service delivery.

5 November 2025
Potiega logo

Reply from Potiega

Hi there,
Thank you for your thoughtful feedback. We really appreciate you taking the time to share it. We’re glad the gift arrived earlier than expected and that you were pleased with the jewellery.

We completely understand your points about the gift box information and the missing explanation card. Your comments are very helpful, and we’ll look into improving both aspects for future orders.

We hope the recipient loved their gift, and thank you again for helping us improve our service.

Best wishes,
The Potiega Team

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