Great experience shopping at Power with Taha! He was really helpful, gave amazing advise and helped us make the right choice. Also very friendly and polite. Highly recommend
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
Company replied
Very professional, personlig, patient service with Martin! It was amazing with the OK connection and advantages. I had no idea about OK other than benzin discount! Telmore too. Martin explained it al... See more
Company replied
I bought a TV in 2024, it was broken. I'm offered a compensation in form of a gift card that I cannot spend anywhere else but power.dk. The flagship tv I bought in late 2024 is non-existent now and th... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
3.9
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from POWER.dk - Frederiksberg
Hi Praise,
Tak for de flotte ord. Det er dejligt at høre, at du fik en god oplevelse i Frederiksberg, og at servicen gjorde et positivt indtryk.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Frederiksberg⚡
Great experience!
Great experience shopping at Power with Taha! He was really helpful, gave amazing advise and helped us make the right choice. Also very friendly and polite. Highly recommend
9 July 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Olga,
Tusind tak for de flotte ord og for din anmeldelse.
Det er skønt at høre, at du havde en rigtig god oplevelse i POWER Frederiksberg, og at du fik hjælpsom og venlig vejledning med på vejen.
Vi sætter stor pris på, at du vil anbefale butikken.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Frederiksberg⚡
Good service
28 June 2026
Reply from POWER.dk - Frederiksberg
Hi Monina,
Tak for de flotte ord og for din anmeldelse.
Det glæder os at høre, at du havde en god oplevelse hos POWER Frederiksberg.
Kind regards Erik, POWER Kundeservice on behalf of POWER Frederiksberg⚡
Fake return policy, bad experience in store
Normally I would shop with Humac or Hifiklubben, but decided to give them a chance because they marketed a generous 30 day return policy. I choose to purchase AirPods Max at Power's Frederiksberg centre store as I prefer supporting local physical stores. The store had no headphones I can try, so I had to choose blindly. It was filled with boxes, and also quite dirty. The employees were absent and left me waiting at the cash register for almost 20 minutes, while 4 of them literally flirted with the girl in front of me. When it was my turn, it was over in 2 minutes - nobody thought to talk to me about the choice or to tell me that the huge 10 meter sign that says "30 day returns no matter what" does not apply to Apple products. After 1 day of use, I found that they do not fit my head and I can't wear them comfortably for more than 30min, so I attempted to return the product (all packaging in 100% perfect condition, including wrappers). The employee told me that Apple products are excluded from the promo - and pointed out that the receipt says so. If i had purchased online, they'd have to take it back under DK law, but simply because I went into store, i get less rights. I also wrote to support, where I got an AI answer, and after a followup, an outsourced customer support agent told me they will redirect me back to the same store - which hasn't responded in 5 days. All in all, will never shop again at Power. I'm sure their campaign policy is legal, but I feel cheated out of 4000kr and had a very bad experience with every aspect of the store, purchase and subsequent support.
7 June 2026
Unprompted review
no good
Well, the truth is they didn't deliver the product, so I don't have what I paid for. When I went to pick it up at the Frederisberg store, they told me they couldn't find it and asked if I wanted to pick it up at another branch. I said yes and chose the Glostrup location, but I never received confirmation that it was ready for pickup. And at Glostrup, they made me pay another 20 kroner. I filed a complaint with customer service, and this is what they told me. Hi Fer Acosta,
I can help with that.
I was able to find order 227198436, but I cannot confirm from the available information that it is ready for pickup in Glostrup.
For Click & Collect orders, it is important to wait until you receive the confirmation that the order is ready before going to the store.
If your order is for pickup in Glostrup, the collection point there is at the parking area in front of the store at Hovedvejen 197, 2600 Glostrup, and you should look for the signage at the entrance.
Please bring:
- Your order confirmation
- Your order number
- Valid photo ID
If you want, send me the pickup store shown in your order confirmation, and I can help you check whether Glostrup is the correct store for this order.
Mvh,
Erik - POWERs virtual assistant
12 June 2026
The service is the best .specially…
The service is the best .specially Elias,he is really good.
15 June 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi AKRAM HOSSAIN,
Tusind tak for de flotte ord og for din anmeldelse.
Det er skønt at høre, at du havde så god en oplevelse i Frederiksberg, og at servicen gjorde et særligt godt indtryk. Vi sætter stor pris på, at du fremhæver Elias.
Kind regards Erik, POWER Kundeservice on behalf of POWER Frederiksberg⚡
Reply from POWER.dk - Frederiksberg
Hi Vivek,
Tusind tak for de flotte ord. Det er skønt at høre, at du havde en god oplevelse med hurtig og god service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Kind regards Erik, POWER Kundeservice on behalf of POWER Frederiksberg⚡
Great service from the new leader!
26 May 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi JUSTIN,
Tusind tak for de flotte ord.
Det er virkelig dejligt at høre, at oplevelsen i Frederiksberg var så god, og at servicen gjorde et stærkt indtryk.
Vi sætter stor pris på, at du tog dig tid til at dele det.
Alt det bedste, Erik at POWER! ⚡
Super god rådgivning af William
Super god rådgivning, han lyttede til mine behov og var meget imødekommende og smilende. William.
22 May 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Zsa Zsa,
Tusind tak for den flotte anmeldelse og de venlige ord.
Det er virkelig dejligt at høre, at rådgivningen var så god, og at oplevelsen var imødekommende og behagelig.
Vi sætter stor pris på, at du tog dig tid til at dele det.
All the best, Erik at POWER! ⚡
Tusinde tak for god service fra William…
Tusinde tak for god service fra William og Susan
22 May 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Hamzhu Siddiq,
Tusinde tak for de flotte ord.
Det er virkelig dejligt at høre, at oplevelsen i Frederiksberg var så god, og at servicen gjorde et positivt indtryk.
Vi sætter stor pris på, at du tog dig tid til at dele det.
Alt det bedste, Erik at POWER! ⚡
I have bought an LG TV today
I have bought an LG TV today. Redha was amazing at giving the service. His thorough product knowledge and willingness to adapt to my requirements both in technology as well as financially, I truly appreciate. His customer centricity is worth appreciating.
19 May 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Sheemaa,
Mange tak for den flotte anmeldelse.
Det er virkelig dejligt at høre, at du fik så god vejledning ved købet af dit LG TV, og at oplevelsen matchede både dine tekniske behov og dit budget.
Vi sætter stor pris på, at du tog dig tid til at dele det.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hi Ehsan,
Tak for den flotte anmeldelse.
Det er virkelig godt at høre, at oplevelsen var god, og at både priserne og servicen levede op til forventningerne.
All the best, Erik at POWER! ⚡
NEVER agree on buying any additional services/items - they will scam you
I had a disappointing experience at POWER Frederiksberg. The employee who sold me the iPhone, misled me during the sale: I only bought the protective glass, after upselling it to me, implying its installation was included in its price. However, the invoice shows a separate 199 kr charge for applying it. I was also told that switching to Telmore would give me a 1,000 kr discount on the iPhone (he specifically showed me a calculation on how much I'll save compared to my current plan), but the invoice shows a much smaller subscription-related discount, not even half of what he said.
He initially said he would only send the invoice by email, but I asked for a physical one, and he seemed unhappy about it, saying it was "too big" as a joke. Unfortunately, I did not check it carefully until after coming home, and that is when I noticed the extra charge and the discount discrepancy.
I expected clearer and more honest information during the purchase. I would recommend NEVER agreeing to any additional things they offer you. Actually - better off buying it online, and don't bother going to this store.
1 May 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Bo
Thank you for your review.
I am truly sorry about your experience in POWER Frederiksberg, both regarding the extra charge for installing the screen protector and the confusion about the Telmore discount. That is not the kind of customer experience we want to give, and I apologize for the situation.
So we can look properly into your specific case, I would like to ask you to contact us on review@power.dk. Please include your Trustpilot review and a copy of your receipt in the mail. Then our colleagues can go through the case in detail and get back to you.
Kind regards
Jacob / POWER
Had a pleaser to receive the best…
Had a pleaser to receive the best service by Redha . Who even made me confortable enough to spend a little more time to get extra service. Charming and friendly. And gave good advices . Thankx Redha
1 May 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Abdulrahim,
Tusind tak for de flotte ord.
Det er skønt at høre, at besøget i Frederiksberg gav så god en oplevelse, og at servicen blev både venlig, tryg og hjælpsom.
Den slags feedback er virkelig værdsat.
Alt det bedste, Erik at POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hi Maria,
Tak for de flotte ord.
Det er dejligt at høre, at besøget i Frederiksberg bød på god service og hjælpsom vejledning.
Vi sætter stor pris på, at du tog dig tid til at dele oplevelsen.
Alt det bedste, Erik at POWER! ⚡
Daniel from the tv department is the…
Daniel from the tv department is the best of the best. A very friendly, professional, and always smiling seller. He does his best to help customers and provide the best service. I will definitely look for him next time I visit Power.
17 April 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Tariq,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores medarbejder fra TV-afdelingen gav dig en så positiv oplevelse. Vi er stolte af vores team, der gør deres bedste for at hjælpe kunderne med venlighed og professionalisme. Det betyder meget for os, at du følte dig godt behandlet og vil vende tilbage til POWER.
All the best, Erik at POWER! ⚡
It was a pleasure the attention…
It was a pleasure the attention received by Abir. Great customer service!
17 April 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Federico,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du fik en så god oplevelse i vores Frederiksberg butik. Vi sætter stor pris på, at du tog dig tid til at dele din positive feedback med os.
Vi er stolte af vores team og deres dedikation til at levere fremragende kundeservice. Din anmeldelse betyder meget for os og motiverer os til at fortsætte med at give den bedste service.
Tak fordi du valgte POWER!
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hej Solange,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service i Frederiksberg. Din positive feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
Really it was a good service thank you…
Really it was a good service thank you . Mehmet ,,
9 April 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Mustafa Bouya,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en god oplevelse hos os i Frederiksberg. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne levere den service, du forventede.
All the best, Erik at POWER! ⚡
Bought a Canon v10 online and they gave…
Bought a Canon v10 online and they gave me a used one (not advertised it was used) and it was even missing the charging cable and one of the windshields. When I contacted customer service it said I had to go to the shop in person to solve this. Makes 0 sense to not get someone to explain the situation and my options by phone before I go down in person. At no point was talking to a real human offered.
17 March 2026
Reply from POWER.dk - Frederiksberg
Hi Noemi,
Thanks for your review.
Receiving a used Canon V10 (without it being advertised as used) and missing both charging cable and a windshield is absolutely not acceptable – and being told you have to go to the shop in person, without at noget tidspunkt at få tilbudt en reel dialog med et menneske først, er heller ikke den måde, vi ønsker at håndtere sådan en sag på. That’s a really poor experience, and I’m genuinely sorry you’ve had to deal with that.
We’re constantly working to improve both how we handle wrong/defective deliveries and how easy it is to reach a real person when something goes wrong – your feedback is very valuable for that.
If this still isn’t resolved, please contact us at review@power.dk with your name, phone number, order number and a short description of the issue. Then a human agent can look directly into your case and go through your options with you, without you having to show up in store first.
Best regards
POWER / Christian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.