I ordered 3 items online and paid for them. I only received the confirmation of the order been sent, but never the message updating that the order was ready to be picked at Frederiksberg Center. When... See more
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Great experience shopping at Power with Taha! He was really helpful, gave amazing advise and helped us make the right choice. Also very friendly and polite. Highly recommend
Company replied
I had really great experience shopping at Power Fredriksberg. One of sales person named ‘TAHA’ was very kind, helpful and find the product we wanted. That’s why I will give 5 stars service for his... See more
Company replied
The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
3.9
Great
3k reviews
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Best customer service
Good discounts and nice packages were offered by Mohammad A
24 October 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Christine,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse i vores Frederiksberg butik. Vi er glade for, at du var tilfreds med kundeservicen og de tilbud, du fik. Det betyder meget for os at vide, at vores team leverede den service, du fortjener.
Alt det bedste, Erik hos POWER! ⚡
Empty Boxes (2018)
Back in 2018, I bought a pair of earbuds from Power and went about my day. I sat down in the main area of the shopping center to unpack them — and the box was completely empty. I went back to the store, and while the staff didn’t say I’d taken them out myself, the looks I got made it pretty clear they didn’t believe me.
They called over the manager, which was fine by me. I asked if they could bring out another pair and open it in front of me, just to check. The manager seemed pleasant enough, but it was still an uncomfortable situation — I could tell they all thought I was being dishonest.
Then they opened the replacement box… and it was empty too. Sealed and everything. They brought out a whole stack after that, and after two more empty boxes, they finally just gave me a refund. I haven’t been back since. I am giving them three stars because, before this, they'd treated me well enough, and they did give me a refund. I just can't recommend their small electronics as the boxes may be empty.
25 October 2024
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Ais,
Tak for din feedback om din oplevelse i vores Frederiksberg butik. Det lyder som en meget frustrerende situation, og jeg kan godt forstå, hvorfor det har påvirket dit indtryk af os.
Det er godt at høre, at vores team behandlede dig godt før denne hændelse, og at de til sidst løste situationen med en refund. Vores specialistteam har modtaget denne feedback og vil videregive den internt til gennemgang.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os, da det hjælper os med at forbedre vores processer.
Alt det bedste, Erik hos POWER! ⚡
Great service from William
Great service from William — friendly, professional, and helped me get a great deal on my new compute
14 October 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Kornelia,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at William gav dig en så god oplevelse med venlig og professionel service. Vi er glade for, at du fik en god handel på din nye computer. Sådanne positive tilbagemeldinger betyder meget for os og vores team.
Alt det bedste, Erik hos POWER! ⚡
HP 65W USB-C AC adapter
The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg. Two USB C ports instead of one). Although I was lucky and the delivered product is usable, but this deviation from picture could have gone worse.
30 September 2025
Reply from POWER.dk - Frederiksberg
Hi Bálint,
Thank you for bringing this product information discrepancy to our attention. I can see that while you received the correct HP 65W USB-C adapter based on the product code you ordered, the website displayed an image of a different adapter with two USB-C ports instead of one.
This type of image mismatch is exactly what we need to correct to ensure other customers have accurate information when making their purchases.
I can help you get this corrected. To process your report effectively, I'll need you to provide:
1. **The specific webpage URL** where you found the incorrect image
2. **Screenshots of the webpage** showing the incorrect image, if you still have access to it
Once you provide these details along with your order reference number Web-224484291, I'll forward your report to our product content team. They will review the reported information, check for discrepancies, and make the necessary corrections to ensure the image matches the actual product.
We strive to correct reported information as quickly as possible after thorough verification. Your feedback helps us maintain accurate product information for all customers, and I appreciate you taking the time to report this issue.
Great customer service
I had a great experience buying my new laptop. Abir was extremely helpful, he took the time to explain all the different options, answered my questions with patience, and was very kind throughout the process. I really appreciated his support, and it made the purchase smooth and stress-free.
1 October 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Asimina,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse med købet af din nye laptop. Vi er glade for, at vores medarbejder kunne hjælpe dig med at finde den rigtige løsning og gjorde processen nem og stressfri for dig. Din feedback betyder meget for os, og vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik hos POWER! ⚡
The guy in the front Gabriel was very…
The guy in the front Gabriel was very helpful.
24 September 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Ishan,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at Gabriel gav dig en så god oplevelse i vores Frederiksberg butik. Vi sætter stor pris på, når vores medarbejdere gør en forskel for vores kunder.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hi Md Tamim Hossain,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en fremragende oplevelse med os. Din positive feedback betyder meget for os og motiverer hele vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med andre kunder.
Alt det bedste, Erik hos POWER! ⚡
Thanks a lot to August for some very…
Thanks a lot to August for some very good help and a good offer on some headphones
17 September 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Senad,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at August kunne hjælpe dig med at finde et godt tilbud på hovedtelefoner. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
All the best, Erik at POWER! ⚡
magnus og azaan gav så god en service
magnus og azaan gav så god en service! klar anbefaling
9 September 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Konrad,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at Magnus og Azaan gav dig så god service i Frederiksberg. Vi sætter stor pris på din klare anbefaling og er glade for, at du havde en positiv oplevelse hos os.
Alt det bedste, Erik hos POWER! ⚡
The service was good and fast
The service was good and fast. Gabriel was nice and helped me chose a sports watch.
8 September 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Milena,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en god oplevelse i vores Frederiksberg butik. Vi er glade for, at Gabriel kunne hjælpe dig med at finde det rigtige sportsur, og at du oplevede hurtig og god service. Din positive feedback betyder meget for os!
Alt det bedste, Erik hos POWER! ⚡
Very poor customer service at Power Frederiksberg centreI purchased a new robo vacuum cleaner…
I purchased a new robo vacuum cleaner at Power Frederiksberg Center yesterday. This was available in both black and white options. I asked the salesman for the white product. He went to fetch it at their basement. I took it home. When we opened the box we were disappointed to see that he had delivered the black model. Ok, we thought we all make mistakes. So Zoe took it back and explained the situation. What surprised me most was that the lady who I spoke to, whom si understood was the shop’s manager did not even once say that they were sorry / apologized for the mistake. I thought that thus was very poor customer oriented service as after all I had to spend almost two hours of my Saturday morning with the return oricrss
24 August 2025
Reply from POWER.dk - Frederiksberg
Hi Alfonso,
Hej!
Tak for din anmeldelse. Det lyder virkelig frustrerende at skulle bruge to timer af din lørdag morgen på at rette en fejl, som ikke var din skyld. Vi forstår godt din skuffelse over, at du fik den forkerte farve leveret, og at oplevelsen i butikken ikke var som forventet.
Det er ærgerligt at høre, at du ikke følte dig ordentligt behandlet, når du vendte tilbage med produktet. Vi sætter stor pris på, at du tog dig tid til at komme tilbage og give os chancen for at rette fejlen.
Vores specialistteam har modtaget denne feedback og vil videregive den internt til gennemgang. Din oplevelse hjælper os med at blive bedre til at servicere vores kunder.
Vi håber, at du til sidst fik den hvide robotstøvsuger, som du oprindeligt ønskede, og at den fungerer perfekt for dig.
Tak fordi du valgte POWER.
Don’t bother
Long delivery time
Bad customer experience in store. The sellers stand in a group and chat.
The communication via email/chat is confusing and unhelpful.
Will never return
7 August 2025
Reply from POWER.dk - Frederiksberg
Hi Guy,
Tak for din feedback om din oplevelse i vores Frederiksberg butik. Din tilbagemelding om leveringstider, butiksservice og kommunikationsudfordringer er modtaget og vil blive gennemgået internt af vores specialistteam.
Det er naturligvis ikke acceptabelt, at medarbejderne står i grupper og snakker, i stedet for at hjælpe kunderne. Din beskrivelse af kommunikationen som forvirrende og uhelpsom er også værdifuld feedback for os.
Din tilbagemelding hjælper med at identificere områder, hvor vi kan forbedre os markant - både i butikken og i vores digitale kanaler.
Good price on Io toothbrush
Had a nice campaign on Oral B Io brushes.
The only small inconvenience was that the giftcard can only be used at the shop, but at least it was a pleasant experience. :)
20 July 2025
Reply from POWER.dk - Frederiksberg
Hi Ziv,
Tak for din positive anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse med vores kampagne på Oral B Io tandbørster. Vi sætter stor pris på din forståelse omkring gavekortets begrænsninger, og det er dejligt at høre, at det overordnet var en behagelig oplevelse for dig.
Med venlig hilsen, Erik fra POWER! ⚡
Unfriendliness
Both times I went, the sales assistants were unfriendly. Like if they were bothered by people who buy there.
Also I had a situation with a defective product in which it had to be replaced and gave me something of worse quality with the excuse it was an upgrade, that clearly wasn't
16 July 2025
Reply from POWER.dk - Frederiksberg
Hello Macarena!
Thank you for your feedback. 😕
I'm genuinely sorry to hear about your experiences with our sales assistants, which did not meet your expectations in terms of friendliness. It's disappointing to learn you felt they were unfriendly and that your replacement product was not up to standard despite being presented as an upgrade.
We aim to provide a welcoming and supportive environment for our customers, and it’s clear we need to improve in these areas. We will take your comments seriously and use them to train our staff better to ensure you have a positive experience in future.
I appreciate your understanding and thank you for bringing this to our attention.
Best regards,
Christian/POWER
I ordered a click and collect and…
I ordered a click and collect and received an email confirming that it was ready to be collected. Upon arriving I was told that the product would arrived the next day meaning I had just completed wasted an hour and a half of my time and the girl behind the counter could not be less helpful and seemed more interested in her sandwich than to explain to me or help me with what I could do next. Did I mention that it was a gift for my son who was very excited but then VERY disappointed after we couldn’t get the item. Thanks for that experience, I will NOT be recommending Power to anyone anytime soon.
18 July 2025
Reply from POWER.dk - Frederiksberg
Hi Monty,
Thank you for sharing your experience. Our specialist team has received your feedback about the Click & Collect service at our Frederiksberg store, and we will pass this on internally for review.
We understand your frustration with receiving a collection notice when the item wasn't actually available, and the impact this had on both you and your son.
For Click & Collect orders, items that are in stock should be ready within 30 minutes, while items from our central warehouse take 2-5 business days. Sometimes during high-demand periods, our Click & Collect service may experience longer processing times.
We value your feedback about the customer service interaction at our store.
Bad service, delivery and installation
The prices were good and the web site OK. The Cahtbat was horrible and when you got a real person they kept stopping the chat so they could get feedback. I tried calling but when I finally got a person they told me it was not their department and redirected me where I waited for some time until they hung up.And the delivery was bad, the guy kept swearing and I had to show them what to do.
19 July 2024
Reply from POWER.dk - Frederiksberg
Hi Sigurður,
Tak for din anmeldelse. Det glæder mig at høre, at du er tilfreds med vores priser og hjemmeside. Det er dog ærgerligt at høre om din negative oplevelse med vores kundeservice, levering og installation. Vi stræber altid efter at yde den bedste service, og din feedback hjælper os med at forbedre os. Vi vil tage dine kommentarer til efterretning og arbejde på at forbedre både vores chat- og telefonservice samt leveringsoplevelsen.
Med venlig hilsen, Erik fra POWER! ⚡
En specialist vil se nærmere på dette og kontakte dig snarest. Vi sætter pris på din tålmodighed og forståelse.
Ordered a pointer for my project a week…
Ordered a pointer for my project a week a go via Click and Collect in Frederiksberg - no reply about the order and no update in a week although the product was on stock
I tried the AI chat which is the most useless customer service tool I ever used - no one reaches out back from customer service as a real person
Because of you and your bad system now I need to find a pointer on the day I am presenting adding extra stress and pressure - really a dissapointment of a company that you became
Will stay away and would never again rely on your services
Sooo sooo bad!!! A total Disappointment and will share this within my network
Ordre #223418961
25 June 2025
Unprompted review
God service.
20 June 2025
Reply from POWER.dk - Frederiksberg
Hej!
Tusinde tak for din anmeldelse og for, at du deler din gode POWERoplevelse med os & andre!
I POWER elsker vi glade og tilfredse kunder, hvorfor det spreder ekstra smil at læse, at det lykkes!
Vi ser frem til at byde dig velkommen igen i fremtiden! 🤞😊
Du ønskes en dejlig dag!
De bedste hilsner,
Astrid/POWER
My son (10) had birthday yesterday and…
My son (10) had birthday yesterday and got a debit card. So he was excited to pay a gamer keyboard and approached the sales person. He asked the sales person to pay and he completely ignored him and walked away. I followed the sales person and asked again if we could pay. He said something he was on the phone and walked away from me. I am sorry that my son has experienced this, since he wanted to pay with his own money and being proud of.
19 June 2025
The pre ordered product wasn’t ready on…
The pre ordered product wasn’t ready on the day stated but you still sold the same product to customers who haven’t pre ordered
5 June 2025
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