Premier Pet Transport Reviews 2,351

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and excellent communication throughout the delivery process. Many people highlight the exceptional care taken with their pets, noting that puppies arrived clean, happy, and calm. The delivery service is frequently described as efficient and often ahead of schedule, which many consumers appreciate. Reviewers are also very satisfied with the overall service and user experience, finding it seamless and well-organized.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the early arrivals, with... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism, care, and... See more

Product

Clients share positive opinions on product. Many customers report that their puppies arrived in excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team Ryan & Titus came through all the way to Las Vegas, Nevada & delivered a healthy baby King Charles to us as promised, Mr. Rudy, now Mr. Ronan is the Best little puppy ever! We are thrilled with t... See more

Rated 5 out of 5 stars

Premier Pet Transport is a business that works with puppyspot. I recently purchased a golden retriever puppy that needed transport from Indiana to Mass. I was kept updated and informed thru the whole... See more

Rated 5 out of 5 stars

We were given very detailed instructions as to how their transport system works and how our new puppy will be cared for. We were given their cell number if we had to reach them while they were on the... See more

Rated 5 out of 5 stars

My puppy was delivered earlier than planned which made it all the more exciting. Puppy was cleaned and adorable. Reminder to bring your license to prove who you are (and tip $$$ if you want). Thanks... See more


Company details

  1. Pet Moving Service
  2. Transportation service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent puppy transport experience…

Excellent puppy transport experience! Great communication from the moment we booked the Puppy delivery, to the time of delivery. Constant communication and drivers contacted us when they were actually running early! We were thrilled to get our new puppy, Sage to us sooner! He was smelling wonderful, happy and obviously well cared for along on the cross-country adventure- from Indiana to us in California! Thank you, to our drivers: David and Dallas for such wonderful care! We highly recommend this company.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Chuck & Buck were very nice &…

Chuck & Buck were very nice & professional & very knowledgeable about my Chloe. I was so happy to get her. She’s doing great. She had her first Vet visit today. He said she was great. Thank You for my Chloe.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

The transport company made the trip for…

The transport company made the trip for our Golden Retriever seamless! Our puppy was brought to us in a comfortable environment, didn’t seemed stressed but happy. Both Joey and Roy were very pleasant as it was an exciting time for us to have a new puppy! Thank you for all you did to care for our Jake! Highly recommended for anyone who needs their pet transported safely and a comfortable environment before arriving to their new home!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Five Stars

Very friendly and professional. They do what needs to be done to care for the dogs. My puppy arrived clean, fed, and seemed well adjusted. Ryan and Titus are great drivers and put the time and hard work into making the transport FIVE STARS. Thank you for taking such good care of my little one until she could arrive home.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Delivery!!

Titus and Ryan did an excellent job in delivering our Teddy to us(previously known as Riggs). Our new puppy had just been fed and was ready for all of the snuggles he received.
thank you Titus and Ryan

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Catie Cadence (Maddy)

We received our puppy Catie Cadence (Maddy) and she was in excellent condition. Ryan and Titus were very professional and genuinely cared for our puppy. Thank you for getting her here safely!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Michael & Nathan did a great job

Michael & Nathan did a great job. Our puppy was delivered right on time and was well taken care of. They communicated along the way and gave me a full report and answered all my questions. Very much appreciated.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Titus were fantastic in the…

Ryan and Titus were fantastic in the transport and delivery of our new puppy. They had excellent communication in the lead up to delivery and gave very helpful information during the handoff regarding temperament, feeding schedule, tips to ensure smooth transition if changing food, health records, etc. Excellent experience!! Would highly recommend. Loki (fka Larry) and our family thank you!

11 April 2026
Unprompted review

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