Premier Pet Transport Reviews 2,351

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and excellent communication throughout the delivery process. Many people highlight the exceptional care taken with their pets, noting that puppies arrived clean, happy, and calm. The delivery service is frequently described as efficient and often ahead of schedule, which many consumers appreciate. Reviewers are also very satisfied with the overall service and user experience, finding it seamless and well-organized.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the early arrivals, with... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism, care, and... See more

Product

Clients share positive opinions on product. Many customers report that their puppies arrived in excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team Ryan & Titus came through all the way to Las Vegas, Nevada & delivered a healthy baby King Charles to us as promised, Mr. Rudy, now Mr. Ronan is the Best little puppy ever! We are thrilled with t... See more

Rated 5 out of 5 stars

Premier Pet Transport is a business that works with puppyspot. I recently purchased a golden retriever puppy that needed transport from Indiana to Mass. I was kept updated and informed thru the whole... See more

Rated 5 out of 5 stars

We were given very detailed instructions as to how their transport system works and how our new puppy will be cared for. We were given their cell number if we had to reach them while they were on the... See more

Rated 5 out of 5 stars

My puppy was delivered earlier than planned which made it all the more exciting. Puppy was cleaned and adorable. Reminder to bring your license to prove who you are (and tip $$$ if you want). Thanks... See more


Company details

  1. Pet Moving Service
  2. Transportation service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Team Ryan and Titus

Team Ryan and Titus were fantastic in keeping me posted on my little Shih Tzu Princess. From Ohio to Santa Rosa,Ca was quite an adventure for her. She was ready to investigate her new home. Ryan took our first picture! Plus updated me on her feeding and potty routine. Great transportation service!!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Both Clinton and Austin seemed very…

Both Clinton and Austin seemed very vested in my puppy! They were kind and provided as much information as they knew!
Two things unrelated to them however is that my puppy have a funky order, not sure if that was related to travel and the fact there were many dogs in the transport. Also, my dog had a tick which thankfully I was able to fully extract the next day! I’ve informed Puppyspot of this issue! No blame being place but I was disappointed to find a tick on my puppy.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Titus and Ryan were absolutely…

Titus and Ryan were absolutely wonderful when dropping off our new dog, Charlee. From the moment they arrived, they were incredibly gentle, kind, and thorough. They took the time to make sure Charlee was comfortable and settled, and their calm, caring approach made the whole experience feel easy and stress-free. You can tell they truly care about the animals they work with. We’re so grateful for their help and couldn’t have asked for a better experience!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

All went well

All went well. Texted updates and was a smooth process from start to finish. Very dog friendly people. Professional. Thank you again

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Dallas and David were excellent. They communicated consistently with me as they traveled from Ohio to South Florida, arrived ahead of schedule which was excellent timing for me and handed me a very calm,clean and happy puppy!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Big day is here!!

The drivers Clinton and Austin who brought Hurley to us were very friendly and kept us informed of times and the schedule for delivery. Excellent pet transport company. Hurley was very excited of course and had lots of energy after his long trip. Took 3 hours for his first nap to happen! In love already!!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Nathan M & Micheal are great drivers

Nathan M & Micheal are great drivers. Much appreciated for keeping our pup healthy & taking into consideration his food. They saw my pup wasn’t eating as much as they’d like him too so they supplemented wet food on the way too. The hand off was excellent, concise information passed pertinent to our puppy which helped greatly. Hardworking fellas that keep our puppy clean & happy to his new home. Thank you kindly to Nathan M & Micheal!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Experience with German Shephard delivery

Our German Shepherd puppy was delivered to us on time and happy and healthy. Tom and Sebastian took great care of our little girl. This is the first time we had used a transportation service and we were very happy with our experience.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Clinton and Austin were great and…

Clinton and Austin were great and delivered my little baby in great condition from Indiana to New York City. She arrived happy and ready to play. Clinton and Austin communicated with me along the way and arrived timely. Thanks so much!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

A tall sparkling glass of water named…

A tall sparkling glass of water named Austin hand delivered my puppy to my door. He was very kind and communicative (we love that in a man). Not only were they kind, but so on time…they were early.
10/10 for Austin and Clinton

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Clinton and Austin were excellent

Clinton and Austin were excellent. Good communication and updates regarding eta; the puppy arrived in excellent condition - she was clean and appeared well-cared for and she showed no signs of stress from her travels. I couldn’t have asked for better delivery. Thank you!😊

8 April 2026
Unprompted review

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