PRA Group UK Reviews 210

This company is rude and very odd. This comment relates to the Canadian location (I assume since they called and I'm located in Canada-actually British Columbia Canada. Called me in the past and since I have never had the need to conduct business with them, I ignored the call but blocked it as well. It appears they might have quite a few numbers for their outgoing calls. Today (Feb. 12/26) I got a call to my number which is a Manitoba one and I chose not to answer it. I called back and heard their outgoing greeting as "PRA Group." Easy enough to quickly Google it and note what it is their company is known for since yeah, some people do have skills other than simple people whose job entails using a phone to call people. So I decided to call the number to verify this wasn't a scam or spam call. I advised the rude woman that they've called before, I have NEVER had any dealings with them so they should stop calling this number. The woman asked "how do you know we don't want to talk to you, you don't even know who we are." Uh yes, I actually do, it's a debt recovery company or business, a person is first greeted with "PRA" so of course anyone with a brain would know how to lookup such a name. Apparently once they get fixated on someone's number-most likely the former user-owner of a number, they assume that they can keep calling to proceed with whatever it is they are thinking is their right. So, this can now be left online to advise others as I have: tell them (if you don't actually have dealings with them) "remove the number, stop calling." If they don't, report it to the CRTC as they are to respect the Do Not Call List and requests by citizens. Those employed at such places aren't very intelligent from what I gathered during my short conversation as I also stated that they're calling my number which is from 1 province but I'm in another. The woman went on to advise "you do know that we call numbers elsewhere in Canada?" Of course BUT since I requested they don't call me for whatever their reason might be, it's advised they stop doing so immediately. I told the woman I don't have any dealings with debt or collections so perhaps they are antagonizing the wrong person. Note PRA if you ever call again since this phone number is definitely on the DNC List, I'll pursue legal action since you seem to be located in Canada, most likely in either Ontario or Quebec and you are as annoying as those involved in scams or pushing spam onto unsuspecting citizens. UPDATE YOUR DATABASE, ASAP since my name is now noted somewhere after today's call! Brian Taylor

If you are so unlucky and end up with credit, and they are creditors, try to pay it off as soon as you can and be done with it. They are completely hopeless at customer service, they don't give you the information you are entitled to

These nasty little scammers have now written to me saying they will not be chasing this ‘debt’. Why not? Because it never existed and they have zero proof that it did.

Maybe they should have checked BEFORE sending threatening letters.

Never take a debt collector’s word that you owe them money. Always ask for the evidence.

Very helpful lady called Sue helped me tonight when i was feeling at my worst and doomed she gave me some very helpful advice and provided addresses and numbers for me that would help me at this time
Thankyou sue wish more people were like you.

This company went far and beyond for me as I'm suffering with depression after the passing of my father. And the company I worked terminated my contract so I add no monies coming in. They have give 6 months rest bite. Till hopefully I can get myself sorted out. Exceptional cant fault them.
Thank you very much giving me peace of mind.
Shayne Burgess.

Absolutely fantastic, my call handler Jane was unreal!!! What a legend!!! Kind, courteous and funny!!! Thank you

Pra group took over my credit card debit from tescos. I have anxiety so I was always worried when I had to talk to people. Especially after hearing so many bad things about debt collectors. But every time I spoke to someone from Pra group, they were amazing. They were so kind and just wanted to help. They made sure I had enough money to survive and enjoy life a little bit before they asked for payment amounts, making sure I didn't get into more debt. I never got anxious when I had to speak to them.

I have recently paid off my debt with Pra group. I was speaking to a lovely lady called Sue. She was so kinda and made me laugh. My favourite person of the day and out of all the people I have spoken too over the years.

In the nicest way possible though, I hope I don't have to speak to you again 🤣 But if I ever do, I know you will help. Thank you!!!

I spoke to Laura this morning with regard to a review of my account. She was very pleasant and understanding throughout our conversation and I felt comfortable with all the details of my repayment plan. I was not pressured into agreeing to an increase in my monthly payment or to make any additional payments. My overall impression of dealing with PRA Group has been very positive.

A lady called Sarah handled an issue that I had and I couldnt be more grateful to her. She went above and beyond to try and help me out. Thank you.

Made contact with RPA Group yesterday under difficult circumstances and I was amazed by the level of empathy and support to my situation. Both representatives I spoke to were so helpful and understanding of my situation and went out of their way to help resolve several situations I had found myself in. The level of customer care is unmatched and a real breath of fresh air, so thank you to both Emma and Robin who made my day that little easier to deal with.

I completed a full private remedy process with this company and served a Notice of Dishonour & Perfected Claim.They did not provide any verified claim or lawful rebuttal.This message stands as public notice that the matter is recorded in dishonour and remains unrebutted. This company continues to ignore my request.

Having a text system available i found really good. Prompt replies and not having to speak to a robot was a massive plus.
Spoke to a girl called Abbie. She was lovely. No judgement and very helpful.

I had almost £800 in debt with a credit card company. When it was passed to PRA Group I believe it was around 400. Since then, I’ve set up payment plans and sent individual payments to get it paid off. I had a brief period of time where I couldn’t make my payment, and the situation was handled delicately and perfectly. Today, I am debt free from this particular debt (and even accidentally made an overpayment). Thank you very much to Abbie who spoke to me over the phone to refund the extra amount.

Amazing service. I spoke with Sue who was more than helpful, answered my questions and queries about a satisfied default and even raised a complaint to the originator on my behalf. Amazing customer service and truly a pleasure to speak to. Thank you Sue, really appreciate it. Wes

I was dreading this call and thankfully spoke to a man called Kea who was absolutely wonderful really understanding and a pleasure to talk too thank you for being such a delight!

Absolutely amazing staff and company. I spoke with someone called Abbie today, she was non judgmental, professional, kind, informative and very personable! We need more Abbies in the world. Talking about debt is not the easiest subject but Abbie made me feel comfortable and able to speak openly about my health and money situation. Thank you Abbie! If any managers or CEO"s of PRA Group see this feedback please give Abbie a payrise 😊 thanks Again Abbie.

I had a very positive experience with Henna. She was patient, professional, and took the time to listen to my situation. She helped me set up a payment plan that worked for me and made the whole process much easier. I really appreciate her help.!

The only debt collection agency I've ever known to call on Christmas Eve. I owe them a few hundred quid since around 2003. To be honest they're lucky to be getting anything after 20 years.

Spoke to Lindsay Bennett about my account and she was very helpful and accommodating.

Lyndsay Bennett from customer support team was absolutely amazing with helping me today with my query. Throughout our conversation made me feel at ease and made a stressful situation better for me with her kind words and careful assistance.