PrecisionBiotics UK Reviews 200

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their effectiveness and the positive impact on their health. Many people appreciate the quality of the items and the promptness of the delivery service, noting that orders arrive quickly and in good condition. However, some customers were dissatisfied with the ordering process, finding the website difficult to use. A few other people also felt that the product caused adverse reactions and were unhappy with the company's response when they sought a refund or exchange.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers, some of whom have used it for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the product's... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and praised... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alflorex has literally given me a new life! I suffered with flair ups of IBD (colitis) which caused me anxiety in social situations, work, travel and even in relationships. I started taking Alflorex 5... See more

Company replied

Rated 5 out of 5 stars

I am into my 5thweek of taking Alflorex.My gut problems see yo have subsided.after several months of discomfort. I sm Coeliac so I really hope this vonti.

Company replied


Company details

  1. #242 of 280 best companies in Vitamin & Supplements Shop

About PrecisionBiotics UK

Written by the company

PrecisionBiotics® are experts in probiotic healthcare and nutritional products that customers can trust. We were founded by scientists who believe the human microbiome contains the answers to many modern health problems.

Our precision gut health supplements have been developed to help support gut health, brain health, mental performance, mental wellness and immunity.

Our supplements are all gluten free, dairy free, lactose free and suitable for vegans.

SHOP NOW

Free Delivery on orders of £30+

Free Gift when you spend £50+

Free Recipe E-Book

Sign Up to receive 15% off

Earn £10 for every friend referred


Contact info

4.2

Great

TrustScore 4 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Probiotics

The items were delivered quickly,but delivered to wrong house, but as I've only been taking tablets a week, I have felt a little bit better.Will leave comment when taken tablets for few weeks.

10 November 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Thank you so much for your feedback, please do let us know how you get on.

Rated 5 out of 5 stars

I was introduced to this product in…

I was introduced to this product in Ireland while on holiday.
The girl there was very helpful and she explained a lot about it in Lloyds pharmacy.
When I returned I could not find anywhere that sold it as Lloyds have all closed down.
Then I called the no on the box as gastroenterologist advised me to take the dual action one.
The girl was also very helpful

31 October 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Thank you so much for your feedback, please do let us know how you get on with Alflorex® Dual Action.

Rated 5 out of 5 stars

Precision biotics help.

I have used precision biotic before,as a person who suffers from cronic constipation,and diverticula disease,these biotics really help when my bowels get upset,

22 October 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Gary, thanks for your feedback and we're glad our products are helping you.

Rated 1 out of 5 stars

Ignore the customer.

Within an hour of placing my order for six months supply I wanted to change one of the items. There was no working phone number I could use and the so called "Live chat" wasn't live. So I sent a message and got a reply 24 hours later saying I could return the order, which had not yet been despatched, when it arrived. I sent another message but this was just ignored.

2 October 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Dear A T

We are sorry to hear about your recent experience with our company. It is not the kind of service we aim to provide to our valued customers, and we apologise for the inconvenience and frustration caused.

We take customer service very seriously and understand the importance of maintaining a high standard of service. It is deeply concerning to hear that your message took so long to be replied to.

Please be assured that we are taking immediate steps to investigate this matter and prevent it from happening again in the future. We would like to offer our sincere apologies and make it right by refunding the cost of the shipping expense incurred for returning it.

Again, we are truly sorry for the inconvenience and frustration that you have experienced. We value your feedback, and we will do our best to ensure that this kind of situation does not happen again.

Thank you for bringing this to our attention and allowing us the opportunity to make things right.

Rated 5 out of 5 stars

Easy to order

Easy to order, lots of ways to buy and good offers and even after only five days of using the product I feel like the product is helping me get to where I want to go.

2 October 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi John, thanks for your review, we're pleased to hear you you had some positive changes after a short time.

Rated 5 out of 5 stars

Fast delivery

25 September 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi JB, thanks for leaving us a review

Rated 5 out of 5 stars

My order was despatched quickly and I…

My order was despatched quickly and I was kept informed of its progress regularly. I have bought this product from yourselves via Amazon for many years. I suddenly discovered that it was a much better deal buying it directly from yourselves

28 September 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Judith, thank you so much for your review and feedback.

Rated 5 out of 5 stars

Very easy to use website

Very easy to use website. Got a good deal as well. Only just started using so don’t know if they will work yet. But keeping fingers crossed. Also will automatically refil order every three months so don’t need to remember to re order.

22 September 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Sharon, thanks for your review. Let us know how you get on with your 12 Week Plan.

Rated 3 out of 5 stars

Very bad reaction

I had high hopes for improving my gut health with the probiotics, recommended to me by my friend who has had improved health with them. But increasingly through the first week my gut has been terribly upset to the point of me being unable to do daily activities. It’s early days and I am waiting to hear what precisionbiitics advise. I’ve committed to the three monthly subscription and wondering if that’s been a big mistake.
Three stars because I’m hopeful to resolve the problem and that it’s just been a bad batch!

**
In reply to your response @precisionbiotics, yes I have contacted customer services. They have sent a query to “the scientists” to see if it’s a bad batch. They couldn’t give me advice as they stated they’re not medically trained.
I’m waiting for a response via email.
But please do feel free to contact me if you can assist any further. Thank you.

23 September 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Andrea, have you already been in touch with our Careline to seek advice or would you like me to ask them to get in touch with you?

During the first few weeks of taking Alflorex®, as the bacteria begins to gently prime the gut, some people may experience mild and temporary changes in their gut which it sounds like you are experiencing.

Rated 5 out of 5 stars

Having suffered from bouts of…

Having suffered from bouts of Diverticulitis over the past 25 years, Afflorex has made a big improvement in my symptoms since I started using it (as recommended by a dietician)

25 September 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Thank you so much for your review and feedback.

Rated 5 out of 5 stars

Daily gut health

I have been using your product Alflorex for a number off years now it certainly helps my condition of IBS when I first started using it wasn’t sure but i started to see the benefits after about two months so never miss a day certainly works well with me thanks

25 September 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Thank you so much for your review and feedback.

Rated 5 out of 5 stars

Our order was dealt with quickly and…

Our order was dealt with quickly and delivered as promised. My wife likes the products which she finds helpful.

2 September 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Mr Wenham, thank you for your order and for your feedback.

Rated 5 out of 5 stars

Speedy delivery

Quick delivery and a generous bonus as part of the deal. Early days to say how effective the probiotics are.

24 August 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Sue, thanks so much for your review. Let us know how you get on.

Rated 2 out of 5 stars
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Julie, we are really sorry that you have not yet received your order yet. We'll chase this up right now for you.

Rated 2 out of 5 stars

Poor service.

The first thing this company should do is not lose customers orders. I ordered some probiotics for my Wife. I then received an e-mail informing me they were having difficulties sending my order. No order arrived but another e-mail arrived informing me once again they were still having difficulties supplying my order. I then chatted to Shane who asked me to confirm my e-mail and address at least twice. I was then informed the good would arrive shortly. No goods arrived so I rang the company. They explained that my order had been lost so please place another order. I then asked for a refund and decided to look for another company to supply the product I needed

6 August 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Dear Jack

I want to extend my sincere apologies for the unfortunate experience you had with our service. I deeply regret the inconvenience and frustration caused by the series of issues you have encountered.

Losing your order and the subsequent communication lapses were completely unacceptable, and I understand the disappointment this must have caused you and your wife. Please know that we take full responsibility for these shortcomings and are taking immediate steps to rectify the situation.

Your feedback is invaluable to us, and we are committed to addressing the problems you faced to prevent such incidents in the future. While I cannot change the past, I want to assure you that I am making sure your refund is processed promptly. Additionally, I understand if you have chosen to seek an alternative supplier, but I hope you might consider giving PrecisionBiotics another chance in the future.

Please feel free to contact me directly at ask@precisionbiotics.com if you have any further concerns or if there's anything else I can do to assist you. Thank you for bringing this matter to our attention, and once again, I apologise for the inconvenience you've experienced.

Julie Butt
PrecisionBiotics

Rated 5 out of 5 stars

Amazing product!

I have recently been feeling exhausted all the time and have had real issues with my IBS. I have only been taking the dual for a few weeks and can already see a huge improvement! I feel so much better! Wish I’d started sooner.

16 July 2023
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Sarah, thanks for your feedback. We have lots of useful blogs on our website that may also help with some of your symptoms.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look