WORKING WITH STEVE WAS AN ABSOLUTE PLEASURE. HE WAS VERY HELPFUL AND GOT EVERYTHING DONE IN A TIMLEY MANOR. THANK YOU STEVE
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PWI is an absolute joke of an organization. I took my son's 4Runner in for an oil change and the repair shop found the the rear CV axle was close to failure and had to be replaced. Rather than honori... See more
Company replied
The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair s... See more
Company replied
When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truc... See more
Company replied
Company details
Written by the company
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Written by the company

Contact info
PO Box 278, 17961, Orwigsburg, United States
- 800-548-1121
- pwimarketing@preferredwarranties.com
- preferredwarranties.com
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Replied to 100% of negative reviews
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THE SERVICE ADVISER WAS VERY FRIENDLY…
THE SERVICE ADVISER WAS VERY FRIENDLY AND KNOWLEDGABLE

Reply from Preferred Warranties, Inc. (PWI)
Customer service was for sure a 5 …
Customer service was for sure a 5 quick responses and quick payment.
However, its time to update labor rates. You're paying sub par labor rates .

Reply from Preferred Warranties, Inc. (PWI)
Definitely recommend
Was very easy to start my claim, they communicated with my service provider in a timely manner and completely knowledgeable. They payed for what was under warranty per contract. The adjuster was very explanatory on the warranty. Would definitely recommend them.

Reply from Preferred Warranties, Inc. (PWI)
Great response from preferred
When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truck repaired done quickly to get us back on the road to Michigan. The people that preferred were responsive and helpful, and great to work with ! Thank you!

Reply from Preferred Warranties, Inc. (PWI)
Neil is amazing!
I have had trouble getting this claim moved along but Neil was so helpful and walked me through the process. Expedited service and excellent communication.

Reply from Preferred Warranties, Inc. (PWI)
Thank you !
Every person we came in contact with was more than helpful and accommodating all the way to the end .. Great experience !

Reply from Preferred Warranties, Inc. (PWI)
Nice doing business with your company
Nice doing business with your company. Very happy with the fast efficient service.

Reply from Preferred Warranties, Inc. (PWI)
QUICK
FROM A REPAIR FACILITY STANDPOINT-THE WHOLE PROCESS FROM CALLING TO VERIFY COVERAGE AND GOING OVER THE REPAIR ORDER AND COST, TO PAYMENT WENT SMOOTHLY

Reply from Preferred Warranties, Inc. (PWI)
Quick desisive and efficient
Quick desisive and efficient.
Easy to work with.
As a service writer, would recommend to any customer who's looking for a great warranty company to aid in any and all repairs.
Sincerely
Precision tune auto care

Reply from Preferred Warranties, Inc. (PWI)
Disappointed that the customer had to…
Disappointed that the customer had to pay $350 for us to remove a valve cover to "prove" that the engine was not sludged, we could see that through the oil fill cap.
Otherwise customer service personel were very helpful and answers wre prompt.

Reply from Preferred Warranties, Inc. (PWI)
Fast and no hassle had great experience…
Fast and no hassle had great experience with everyone I talked to

Reply from Preferred Warranties, Inc. (PWI)

Reply from Preferred Warranties, Inc. (PWI)
PWI hides behind vague language of…
In my opinion, PWI hides behind vague language of contrast to avoid paying claims and then on covered claims pays much less than service shop charges leaving you with significant out of pocket costs. Very disappointed.

Reply from Preferred Warranties, Inc. (PWI)
They made the approval process very…
They made the approval process very easy to get my customer back on the road right away, and paid very prompt after I performed the repairs! Would highly recommend them!

Reply from Preferred Warranties, Inc. (PWI)
TIMELY APPROVAL AND PAYMENT
COMPANY WAS FRIENDLY AND APPROVAL WAS A BREEZE TIMELY PAYMENT WHEN WORK WAS DONE

Reply from Preferred Warranties, Inc. (PWI)
Payment was easy paid within 1 hour of…
Payment was easy paid within 1 hour of sending invoice

Reply from Preferred Warranties, Inc. (PWI)
Quick payment and excellent customer…
Quick payment and excellent customer service!

Reply from Preferred Warranties, Inc. (PWI)
Very efficient service
The representatives were clear and helpful with explanations of coverage and directions for completing the claim. The payment processing was completed easily and timely.

Reply from Preferred Warranties, Inc. (PWI)
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