Preferred Warranties, Inc. (PWI) Reviews 

1,049
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

WORKING WITH STEVE WAS AN ABSOLUTE PLEASURE. HE WAS VERY HELPFUL AND GOT EVERYTHING DONE IN A TIMLEY MANOR. THANK YOU STEVE

Rated 1 out of 5 stars

PWI is an absolute joke of an organization. I took my son's 4Runner in for an oil change and the repair shop found the the rear CV axle was close to failure and had to be replaced. Rather than honori... See more

Company replied

Rated 5 out of 5 stars

The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair s... See more

Company replied

Rated 5 out of 5 stars

When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truc... See more

Company replied

Company details

  1. Association or organisation

Written by the company

When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,049)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Customer service was for sure a 5 …

Customer service was for sure a 5 quick responses and quick payment.

However, its time to update labor rates. You're paying sub par labor rates .

4 April 2024
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

We appreciate your feedback and are glad to hear you had a positive experience with our customer service. We continuously evaluate and adjust our labor rates to ensure fairness and competitiveness in the market. Your input helps us in this process, and we'll certainly take your comments into consideration. Thank you for taking the time to review PWI!

Rated 5 out of 5 stars

Definitely recommend

Was very easy to start my claim, they communicated with my service provider in a timely manner and completely knowledgeable. They payed for what was under warranty per contract. The adjuster was very explanatory on the warranty. Would definitely recommend them.

12 March 2024
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Reply from Preferred Warranties, Inc. (PWI)

Thank you for the excellent review! So happy to hear your experience with PWI went smoothly.

Rated 5 out of 5 stars

Great response from preferred

When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truck repaired done quickly to get us back on the road to Michigan. The people that preferred were responsive and helpful, and great to work with ! Thank you!

6 March 2024
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Reply from Preferred Warranties, Inc. (PWI)

So happy to hear we were able to get you back on the road quickly and with ease. Thank you for taking the time to review PWI!

Rated 5 out of 5 stars

Neil is amazing!

I have had trouble getting this claim moved along but Neil was so helpful and walked me through the process. Expedited service and excellent communication.

22 February 2024
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Reply from Preferred Warranties, Inc. (PWI)

Thank you for the excellent review! So happy to hear Neil was able to assist and get your claim processed.

Rated 5 out of 5 stars

Thank you !

Every person we came in contact with was more than helpful and accommodating all the way to the end .. Great experience !

12 February 2024
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Reply from Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! So happy to hear your experience with PWI went well.

Rated 5 out of 5 stars

Nice doing business with your company

Nice doing business with your company. Very happy with the fast efficient service.

6 February 2024
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Reply from Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! So happy to hear that your PWI experience was great!

Rated 5 out of 5 stars

QUICK

FROM A REPAIR FACILITY STANDPOINT-THE WHOLE PROCESS FROM CALLING TO VERIFY COVERAGE AND GOING OVER THE REPAIR ORDER AND COST, TO PAYMENT WENT SMOOTHLY

31 January 2024
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Reply from Preferred Warranties, Inc. (PWI)

Thank you for the excellent review! So happy to hear that your PWI experience went well!

Rated 5 out of 5 stars

Quick desisive and efficient

Quick desisive and efficient.
Easy to work with.
As a service writer, would recommend to any customer who's looking for a great warranty company to aid in any and all repairs.
Sincerely
Precision tune auto care

26 January 2024
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

Thank you for the great review! So happy to hear that your experience was quick and easy!

Rated 4 out of 5 stars

Disappointed that the customer had to…

Disappointed that the customer had to pay $350 for us to remove a valve cover to "prove" that the engine was not sludged, we could see that through the oil fill cap.
Otherwise customer service personel were very helpful and answers wre prompt.

26 January 2024
Unprompted review
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

Thank you for the four-star review! We apologize that your customer had out of pocket expenses. But there are certain processes that we are required to follow to ensure proper diagnosis. We appreciate your feedback.

Rated 5 out of 5 stars

Ryan King was very helpful and…

Ryan King was very helpful and knowledgeable.

26 January 2024
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! So happy to hear that Ryan was able to help!

Rated 1 out of 5 stars

PWI hides behind vague language of…

In my opinion, PWI hides behind vague language of contrast to avoid paying claims and then on covered claims pays much less than service shop charges leaving you with significant out of pocket costs. Very disappointed.

25 January 2024
Unprompted review
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

We are sorry you did not have a great PWI experience. Please know there may be times our customers could experience some out of pocket expenses, such as non-covered items, difference in labor rates and/or deductible. We would be happy to review your service contract with you. Thank you for taking the time to review PWI.

Rated 5 out of 5 stars

They made the approval process very…

They made the approval process very easy to get my customer back on the road right away, and paid very prompt after I performed the repairs! Would highly recommend them!

23 January 2024
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

Thank you for the excellent review and recommendation! We are so happy to hear you are pleased with your PWI experience.

Rated 5 out of 5 stars

TIMELY APPROVAL AND PAYMENT

COMPANY WAS FRIENDLY AND APPROVAL WAS A BREEZE TIMELY PAYMENT WHEN WORK WAS DONE

15 January 2024
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! We are so happy to hear you are pleased with your PWI experience.

Rated 4 out of 5 stars

Payment was easy paid within 1 hour of…

Payment was easy paid within 1 hour of sending invoice

9 January 2024
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

Thank you for the great review! Please let us know if we can help make your experience any better!

Rated 5 out of 5 stars

Quick payment and excellent customer…

Quick payment and excellent customer service!

10 January 2024
Unprompted review
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

Thank you for the excellent review! So happy to hear you are pleased with your PWI experience.

Rated 5 out of 5 stars

Very efficient service

The representatives were clear and helpful with explanations of coverage and directions for completing the claim. The payment processing was completed easily and timely.

14 December 2023
Preferred Warranties, Inc. (PWI) logo

Reply from Preferred Warranties, Inc. (PWI)

Thank you for the five-star review! So happy to hear that your PWI experience was smooth and easy!

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