WORKING WITH STEVE WAS AN ABSOLUTE PLEASURE. HE WAS VERY HELPFUL AND GOT EVERYTHING DONE IN A TIMLEY MANOR. THANK YOU STEVE
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See what reviewers are saying
PWI is an absolute joke of an organization. I took my son's 4Runner in for an oil change and the repair shop found the the rear CV axle was close to failure and had to be replaced. Rather than honori... See more
Company replied
The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair s... See more
Company replied
When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truc... See more
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Company details
Written by the company
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Written by the company
Contact info
PO Box 278, 17961, Orwigsburg, United States
- 800-548-1121
- pwimarketing@preferredwarranties.com
- preferredwarranties.com
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Preferred warranty is awesome!
Preferred warranty was fantastic and helping me get my car repaired at the dealership and back to me. I highly recommend them.
23 October 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear you are pleased with your PWI experience.
Was refused for repair or replacement…
Was refused for repair or replacement of transmission due to the fact that my pick up had a leveling kit installed they claimed it’s a suspension modification from what I know a lift kit would void a warranty not a 1” block that has absolutely nothing to do with a transmission but I will be taking this to court they are no help nor are the dealers that sale the warranty
5 December 2023
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We are sorry to hear that you are not satisfied with your PWI experience. If you could please provide a contract number or a good contact phone number, one of our supervisors can review your claim with you. Thank you for taking the time to review PWI.
great service!
The adjuster that helped me was awesome. very helpful and clearly knew what he was talking about. him emailing with me was extra helpful. much appreciated, thank you
8 December 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear you are pleased with your PWI experience.
VERY QUICK WITH NO ISSUES
14 December 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review!!
Straight Forward and timely service
Straight Forward and timely service. Every step was explained, repairs were quick.
4 December 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear you are pleased with your PWI experience.
Refused to pay for covered repairs…
Refused to pay for covered repairs under the basis that they were done "without authorization" while simultaneously refusing to work with the car service shop. They were sent error codes and estimates, the shop and I both did everything we were supposed to. I had been in constant contact with them during the whole claim process, to no avail.
8 December 2023
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We understand your concerns and frustrations, and I'm sorry to hear that you're not satisfied with our previous response. We take your feedback seriously and want to ensure your experience is as positive as possible. One of our claims supervisors will be reaching out to you to further discuss your claim.
NO Refund after 30 days, not even a prorated amount like other companys
I was not told at time of purchase from the dealer that I bought the policy thru that I only have 30 days to cancel my policy otherwise you get no refund, not even a pro-rated refund. I also did not receive all the pages of my contract from the dealer that I bought it from which would have indicated "NO Refunds After 30 days". This would have made me not purchase the contract in the first place.
5 December 2023
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We apologize for your frustrations.
PWI is obligated to follow the terms of the Service Contract.
If the refund request is after the 30 days from the purchase date, we are unable to refund the contract, per the terms of the Service Contract.
Please know that your contract can be transferred to the new car owner.
If you would like one of our representatives to review your Service Contract with you, please let us know and we will certainly be in touch! We will also mail you a copy of you service contract.
Response time was excellent in…
Response time was excellent in comparison to other extended warranty companies.
22 November 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the great review! Please let us know if we can be of any assistance in the future!
They were extremely helpful and was…
They were extremely helpful and was available when I needed them. Keep up the good work.
28 November 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear you were pleased with your PWI experience.
FROM THE SHOP SIDE
In the auto repair field and they are the best aftermarket warranty company to deal with EVER!
22 November 2023
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the excellent review! So happy to hear you enjoyed your PWI experience.
QUICK EASY AND AWESOME CUSTOMER SERVICE
14 November 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear that you are satisfied with your PWI experience.
I was impressed with the way that I had my services handled. I was told by the dealer where my car was being fixed that my mileage of higher than the warranty. Preferred made it right
I was impressed with the way that I had
2 November 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear that you were pleased with your overall experience with PWI.
By far the best warranty company
By far the best warranty company! They ANSWER the phone. Great staff. Always pay quickly.
Gary
9 November 2023
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
HI Gary, thank you for the excellent review! And thank you for your loyalty!
MAY BE THE BEST AFTERMARKET WARRANTY CO…
MAY BE THE BEST AFTERMARKET WARRANTY CO IVE EVER DELT WITH
2 November 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear you are pleased with your PWI experience.
They replied back to my post just to…
They replied back to my post just to say I should have read the warranty but I guess when parts fail and mess your brakes up you should just put them back on a motorcycle...NOT
26 October 2023
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We understand your concerns and frustrations, and I'm sorry to hear that you're not satisfied with our previous response. We take your feedback seriously and want to ensure your experience is as positive as possible. We'd be happy to discuss your specific situation in more detail. Please feel free to reach out, and we'll work together to find the best way to address your needs.
Really easy to deal with
26 October 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the great review!
I generally don't care for Auto…
I generally don't care for Auto warranty company's
Preferred Warranty is a exception . They go out of there way to make the experience better !
18 October 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the excellent review! So happy to hear that you are pleased with your PWI experience.
FAST.QUICK APPROVAL,ACCURATE …
FAST.QUICK APPROVAL,ACCURATE AND PAYMENT PROCESS ARE FAST TOO
18 October 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review!
VERY QUICK TO RESPOND AND HELPS OUT…
VERY QUICK TO RESPOND AND HELPS OUT WHEN NEEDED.
18 October 2023
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear that you are happy with your PWI experience!
Process was fast and easy
Process was fast and easy, they didnt hesitate to answer any questions I had...
5 October 2023
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear that you received the service that you deserve!
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