Premium PlanReviews 

298
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Had a car finance from them 4 half years ago they was amazing never had a problem when I need another car a will be applying with this company again thank you premier plan

Rated 5 out of 5 stars

Premium Plan offered me a finance package, despite me having some serious credit issues, where many companies had turned me down. This was all arranged via a local dealership, not done through a "bad... See more

Company replied

Rated 5 out of 5 stars

Can not express my gratitude for premium plan! Extremely friendly staff team who answer every question no matter how small, very quick responses and payment to dealership also, I’ve seen reviews of pe... See more

Company replied

Rated 4 out of 5 stars

They helped me when no-one else could or would. The process was relatively easy and quick and all the staff I have spoken with have been excellent. They genuinely look at your current circumstances an... See more

Company replied

Company details

  1. Non-bank financial service

Information provided by various external sources

Premium Plan is part of the Totemic Group which has over 20 years’ experience in helping people in financial difficulties. Since 2012 we have helped place over 4,177 people into their car with an affordable finance solution. At Premium Plan we put our customers at the centre of everything we do and focus on giving you the best service and products possible. We know that changes in financial circumstances can affect your ability to secure car finance and leave you in a stressful position. This is why we take the time to understand you and your financial situation better and make decisions based on much more than just your credit score.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

298 reviews

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No history of asking for reviews

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4.6

All reviews

(298)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and easy application

Very quick and easy application. Excellent service!

31 October 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for your review Nicola, we hope you enjoy using your new vehicle.

Rated 5 out of 5 stars

Very helpful and friendly service

Very helpful and friendly service. gave good advise when needed and kept me up to date from start to finish.

31 October 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your review. We are happy you are pleased with the service provided to you. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Excellent Experience

Can’t thank Sharon , Alex and Shadden at Premium Plan enough for helping me get finance for my new car. From start to finish it was a brilliant experience, the whole team worked quickly to sort my finance ,a total of no more than 12 hours and I had the email to say my finance had be agreed.
Thank you so much to all the staff at Premium Plan, I’m now driving around in my wonderful little fiat 500 because of you all :)

31 October 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for your review Deborah. It is great to hear your application was processed quickly and you were able to purchase your car of choice. We will also pass on your comments to our team. Kind Regards, Premium Plan.

Rated 5 out of 5 stars

Great service

Great service. I was in regular contact with Sarah and managed to get the finance arranged very swiftly.

19 October 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for your review James! We will be sure to pass your comments onto Sarah. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Extremely helpful and fast work.

Extremely helpful and fast work. Would recommend

12 October 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your review Christy. It is great to receive positive comments. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Excellent company

Excellent company, a very smooth process, always there if I had a question and talked me through every step of the way by very friendly operatives highly recomended

12 October 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for sharing your positive review of Premium Plan, Paula. We will be sure to pass on your comments.We hope you enjoy using your vehicle.

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with, nothing was an issue and was a simple and easy process, would happily use them again

13 September 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you Alan for your positive review. We hope you enjoy using your new vehicle.

Rated 5 out of 5 stars

excellent for poor credit but if think…

excellent for poor credit but if think wont to much money back for what you lead

13 September 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your feedback, Lyndsey. Premium Plan was set up to provide an alternative source of car finance for customers with past financial difficulties or no previous credit history because we know it’s important for a lot of people to be on the road regardless of their previous circumstances. We are very open about the APR that we offer and we confirm this during the application process and in the loan documentation before the agreement is set up. As a responsible lender, we always ensure that the monthly repayments are affordable for our customers before we accept a loan application. Our APR is higher than those offered by mainstream car finance providers because our loans are designed for customers with past credit financial difficulties but these are still competitive compared to other lenders that offer similar loans. We hope this clarifies matters with regards to our APR and we hope that you enjoy your new vehicle.

Rated 5 out of 5 stars

Very helpful and smooth transaction.

Very helpful and smooth transaction.. Thank you premium plan.

12 September 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for taking the time to post a review Nyleri. We hope you enjoy your new vehicle.

Rated 2 out of 5 stars

Very high APR.

7 September 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your feedback, Constantin. Premium Plan was set up to provide an alternative source of car finance for those customers with past financial difficulties or no previous credit history because we know it’s important for a lot of people to be on the road regardless of previous circumstances. We are very open about the APR that we offer and this is confirmed during the application process and is clearly detailed in the pre-contract credit information and the credit agreement. As a responsible lender we always ensure that the monthly repayments offered to our customers are affordable based on their circumstances and customers are under no obligation to enter into an agreement if they do not wish to proceed with the APR offered. We hope this has helped to clarify matters with regards to our APR and that you enjoy your new vehicle.

Rated 5 out of 5 stars

Fantastic

Fantastic, friendly and helpful service. The process was extremely easy and stress free.

7 September 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Lynette, for your review. It is great to hear you found the process easy and stress free. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Excellent and proffesional service

Excellent and proffesional service, consultants are very helpful,

6 September 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for taking the time to post a review Sebastian, we hope you enjoy using your new car.

Rated 5 out of 5 stars

Would definatley recommend

Would definatley recommend!
Excellent service!

6 September 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Mizzy, for your review. Glad to hear you would recommend us! We hope you enjoy using your new car.

Rated 5 out of 5 stars

Excellent all round

Excellent all round , helpful staff and quick service

6 September 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your comments Robert, we hope you enjoy using your new car!

Rated 5 out of 5 stars

A very friendly

A very friendly, speedy and efficient service from all the people we dealt with at every stage of the process in securing the best deal possible for us. Regular updates also gave great peace of mind that everything was moving forward smoothly. I Would not hesitate to use them in the future.

20 July 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank your for your review Kevin, we will ensure your positive comments will reach the team. We hope you enjoy using your new vehicle!

Rated 5 out of 5 stars

My experience with yourselfs has been a…

My experience with yourselfs has been a very pleasent one the few poeple i have spoken to on the phone have been so polite. And wonderful i would recomend yourself's to anyone so helpful freindly.

19 July 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you Angela for taking the time to write such a positive review. We hope you enjoy using your new vehicle!

Rated 5 out of 5 stars

Car finance

I had a bad credit score due to never having to pay for anything or never being in debt before, and premium plan still managed a way to help me get finance for the car I really wanted!! Absolutely fantastic service and have recommended to friends who also have had the same problems getting a nice car on finance!

19 July 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for your review Devon, it is great to hear that we were able to help you and thank you for recommending our service to your friends. We hope you enjoy using your new vehicle!

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