Prentice Stove Installation 

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See what reviewers are saying

Rated 5 out of 5 stars

The company was an absolute pleasure to deal with throughout the whole process and they were very accommodating whilst we chopped and changed our mind a lot with our full stove and flue installation.... See more

Rated 5 out of 5 stars

This company is our go to for stove installations and sweeps. We have had three stoves installed by Prentice Stoves Installation Limited to date. Each time we move house we call them up as we value... See more

Company replied

Rated 5 out of 5 stars

Showed up on time. Went over and about what any other company did before. Then left the area clean and tidy with a certificate for my insurance should I need it.

Rated 5 out of 5 stars

I can highly recommend Prentice Stoves as I had one fitted last week and am absolutely thrilled with it, bring on the winter I am prepared! From first consultation with Dougie to follow up calls wi... See more

Company replied

Company details

  1. Wood stove shop

Written by the company

Wood burning stove supplier and installation company


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended

The company was an absolute pleasure to deal with throughout the whole process and they were very accommodating whilst we chopped and changed our mind a lot with our full stove and flue installation. The customer service and communication throughout was excellent and the quality of workmanship was of the highest standard. We are absolutely delighted with the final product! I would highly recommend this fantastic family run business for all your wood burning stove needs.

13 November 2024
Rated 5 out of 5 stars

Highly recommend

Kept us informed about arrival time, polite young man, clean, tidy work.
Would definitely recommend.

2 November 2024
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Reply from Prentice Stove Installation

Thank you for your lovely review Jacqueline, it is always a pleasure working for you and your sister. We will send you a reminder next year when your chimney is due to be swept once more.

Rated 1 out of 5 stars

FAKE

Dear all, please don't trust the reviews as all these as fake and fabricated.today morning one lady texted me and said if I gave 5 star rating they will pay me something just to check what happening i followed there instructions and posted a fake review after that they started asking about the bank details and all. Don't believe in this

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Professional workmanship

This company is our go to for stove installations and sweeps.
We have had three stoves installed by Prentice Stoves Installation Limited to date.
Each time we move house we call them up as we value their quality workmanship and professionalism to carry out a job to an exceptionally high standard.

19 October 2024
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Reply from Prentice Stove Installation

Thank you very much for your lovely review Julie. We are committed to provide the best quality possible on each job and it is so rewarding when customers appreciate our workmanship.

Rated 5 out of 5 stars

Excellent service right from booking…

Excellent service right from booking the appointment to the work being carried out.

14 October 2024
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Reply from Prentice Stove Installation

Thank you very much for your review Malcolm, we really appreciate you taking the time to share your positive experience.
See you next year!

Rated 5 out of 5 stars

Jamie did a great job of sweeping our…

Jamie did a great job of sweeping our chimney and made no mess at all. He was very punctual & cheerful.

7 October 2024
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Reply from Prentice Stove Installation

Thank you very much for your positive review Brian, its a pleasure to deal with such lovely customers, see you next year!

Rated 5 out of 5 stars

Reliable

Excellent service

7 October 2024
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Reply from Prentice Stove Installation

Thank you very much for taking the time to post a positive review for us Stuart, we will see you next year

Rated 5 out of 5 stars

5 star ⭐️ service

I can highly recommend Prentice Stoves as I had one fitted last week and am absolutely thrilled with it, bring on the winter I am prepared!

From first consultation with Dougie to follow up calls with Anna and installation by Jamie it was excellent. Everything was clearly explained to me beforehand, Jamie was very respectful and neat and tidy and removed everything when he was finished. Stove looks brilliant and we couldn’t be happier. I would have no hesitation in recommending this family firm for their efficient customer care.

7 October 2024
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Reply from Prentice Stove Installation

Thank you very much for taking the time to post such a lovely review Jen, Jamie is very dedicated to making sure he gives each customer the best possible job.

Rated 5 out of 5 stars

Highly Recommended

Excellent communication. Very thorough job done servicing the stove, much more work done than previous companies we've used.

They also quickly sorted out a long term problem we've had with soot leaking into the room, after multiple visits from the original installation company failed to fix the problem.
Would be my first recommendation to anyone needing stove works.

7 October 2024
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Reply from Prentice Stove Installation

Thank you very much for taking the time to post such a lovely review Chris

Rated 5 out of 5 stars

Charming and very helpful

What really stood out to me was their communication. They were punctual and kept me updated at every step. They arrived on time, worked efficiently, and were very respectful of my home.

24 September 2024
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Reply from Prentice Stove Installation

Thank you very much for posting such a nice review Mario, we try hard to make sure we get back to everybody if we need to change any dates in the diary. Thank you for your patience with the delay!

Rated 5 out of 5 stars

First class service from our first…

First class service from our first enquiry right through to the acual installation!! Absolutely delighted with everything!!

25 September 2024
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Reply from Prentice Stove Installation

Thank you very much for taking the time to post such a lovely review June and Malcolm, you have been such lovely customers

Rated 5 out of 5 stars

Always great service

We had Dougie and Jamie install our new stove last year and they were fantastic, tidy, prompt and lovely folk so we wanted them to service and sweep it to check it over this year and again brilliant care, Jamie was really thorough and left everything immaculate. Anna always lovely to speak to and keeps you in the loop. Thanks guys!

12 September 2024
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Reply from Prentice Stove Installation

Thank you so much for your lovely review Shayne, we try our best and so nice when customers appreciate our work.
See you next year!

Rated 5 out of 5 stars

Jamie came to the house at the time…

Jamie came to the house at the time agreed, he got on with what he had to do and was very clean. When he was finished he explained what he had done and was very pleasant throughout

18 September 2024
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Reply from Prentice Stove Installation

Thank you for taking the time to leave a positive review Kevin, really means a lot to us
See you next year

Rated 5 out of 5 stars

1st. class Service

Good clean service, good communication throughout, well recommended

17 September 2024
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Reply from Prentice Stove Installation

Thank you for taking the time to leave a positive review Donald, it is much appreciated

Rated 5 out of 5 stars

Good communication and workmanship

A great team with good communication and excellent workmanship😁

17 September 2024
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Reply from Prentice Stove Installation

Thank you so much for your lovely review Ann, much appreciated

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service from ordering to delivering and installing. Very helpful from the start with all questions answered promptly.
I would 100% recommend using Prentice Stoves. They are committed to complete customer satisfaction.

6 July 2024
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Reply from Prentice Stove Installation

Thank you so much Marion for posting such a lovely review, much appreciated

Rated 5 out of 5 stars

Excellent

From initial home visit and quote it was seamless.Communication with the office was courteous and prompt and very helpful.Fitting took place on the precise date agreed and was really very good indeed.Very tidy workmanship and a lovely completed job with high quality products.I would have no hesitation in recommending them to anyone considering purchase and fitting of a new woodburner.In fact,I may use them again if I decide to have another stove installed in a different room.First class !! Thank you

16 July 2024
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Reply from Prentice Stove Installation

Thank you so much for such a lovely review Robert, it's really appreciated. We would of course be delighted to install another stove for you in your home!

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