Prickle Plants is a wonderful mail order houseplant seller. The excellent website shows clear pictures of all the plants and let's you choose plants for all possible rooms and conditions. My most rece... See more
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Review summary
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Reviews shaping this summary
My large plant is brilliant, arrived in great condition and easy to see the quality and care it had been given. It’s already growing more leaves. Very good customer service too. Would recommend
I am really pleased with the quality of my plants. They arrived in perfect condition and extremely well packaged which doesn’t always happen with some other companies. Definitely five star service!
Ordered 3 plants and all arrived super quick and in perfect condition. You could see the care that had been taken to carefully package the plants. I have ordered plants from other companies and they h... See more
Company details
- #130 of 189 best companies in Garden centre
Written by the company
From our greenhouse to your home, explore the world of indoor plants at Prickle! 🌱Discover our tried and tested selection of pots, tools and accessories; everything you need to grow that corner jungle you have always dreamed of 🪴 We will help you create your very own relaxing, peaceful, green oasis – no matter how crazy the world around you may be 🌵
Contact info
United Kingdom
- contact@prickleplants.co.uk
- prickleplants.co.uk
4.5
Excellent
3k reviews
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Nice selection of plants and good prices
Good Prices, Lovely plants came well packaged and healthy, highly recommended :-)
5 May 2026
Prickle plants
Ordered from this company due to reviews and glad I did , fast delivery well packaged kept updated, I brought for gifts and they were very happy with the plants said they were beautiful
5 May 2026
Unprompted review
I’ve ordered 3 times from pickle now
I’ve ordered 3 times from pickle now. I ordered tiny plants which have thrived and grown so well they needed repotting. Fast delivery and a great choice of plants.
4 May 2026
Good quality plants and they’re…
Good quality plants and they’re packaged well to travel with a courier. I definitely would recommend and will use them again when I next purchase a plant 😊
3 May 2026
Good experience
Good experience, easy to use website. Plants were delivered on time by DX couriers and were well packaged so no damage happened.
3 May 2026
The plants arrived promptly and they…
The plants arrived promptly and they look absolutely beautiful. I’m really happy with them and good pricing as well. I’ll be looking at buying more in the future.
3 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A bit disappointed
I ordered 2 outdoor plants for my Father's birthday.
I looked really carefully at the description and it didn't say anywhere that the pots shown in the photos were not included. So I come to the conclusion that the pots were included in the price.
So when they arrived I was disappointed.
I emailed (filled out the form on the website) on the same day which was Tues 5th and I've had no response.
I'm only writing this review now, as I had an email come through about doing a review.
5 May 2026
Unprompted review
Reply from Prickle
Hi Sarah,
Thank you for taking the time to leave your review. I’m really sorry to hear that you were disappointed when the plants arrived, especially as they were intended as a gift for your father, that’s understandably frustrating.
I’ve checked our system, and we received your email on the 5th of May at 14:37pm, and our team replied at 15:09pm the same day. In our response, we confirmed that the decorative pots shown in the photos aren’t included. The listing does advise of the nursery pot size, and any decorative pots are sold separately, but I appreciate how the images may have led to a different expectation.
I’m sorry that this wasn’t clearer at the time of ordering, and I completely understand why this felt disappointing. If there’s anything further you’d like us to look into, please feel free to contact us at contact@prickleplants.co.uk and we’ll be happy to help.
Kind regards,
Emily
Plant came and it’s beautiful
Plant came and it’s beautiful, looks just like the pictures and was packaged really well. Fantastic, will definitely order from Prickle again.
23 April 2026
Quick delivery
Ordered on Bank Holiday Monday, arrived less than 48 hours later beautifully packaged. My large monstera is stunning. Thanks for a brilliant service!
6 May 2026
Unprompted review
Great Company
I’ve bought plants from this company over the last few years . From ‘little ‘ ones to full grown . Delighted with them all . Great customer service and healthy plants every time .
29 April 2026
Extremely fast delivery
Arrived fast especially given my location in the UK where deliveries are delayed, love the colours of the plant and is an amazing addition to my collection.
22 April 2026
Great Service
Really easy ordering process. Great selection and environmentally friendly options.
28 April 2026
I was doubtful of ordering from a…
I was doubtful of ordering from a company I hadn't come across before but wow great service delivery was fast the plant was paced well and i'm so pleased with it am going to buy again. thankyou
28 April 2026
Disappointing
The first package got damaged in transit, customer service reordered promptly so that was a plus.
The plants themselves have been batch grown, the ferns, peace lilies and spider plants roots were so compacted and knotted that water wasn’t reaching the plant. I had spend hours pulling apart and repotting. One of the ferns is touch and go as to whether it survives.
16 March 2026
Reply from Prickle
Hi Ryan,
Thank you for taking the time to share your feedback. I’m really sorry to hear that, although your replacement order was sent promptly, the condition of the plants hasn’t met your expectations, that’s understandably disappointing, especially after the first parcel was damaged in transit.
We haven’t received any correspondence regarding any issues with the condition of the replacement plants, so we haven’t had the opportunity to look into this or offer any support. The concerns you’ve described are absolutely something we would want to help with.
Please contact us directly so we can review this properly and discuss the best way forward for you. Our team will be more than happy to assist.
You can reach us at contact@prickleplants.co.uk
Kind regards,
Emily
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