Prickle Plants is a wonderful mail order houseplant seller. The excellent website shows clear pictures of all the plants and let's you choose plants for all possible rooms and conditions. My most rece... See more
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My large plant is brilliant, arrived in great condition and easy to see the quality and care it had been given. It’s already growing more leaves. Very good customer service too. Would recommend
I am really pleased with the quality of my plants. They arrived in perfect condition and extremely well packaged which doesn’t always happen with some other companies. Definitely five star service!
Ordered 3 plants and all arrived super quick and in perfect condition. You could see the care that had been taken to carefully package the plants. I have ordered plants from other companies and they h... See more
Company details
- #130 of 189 best companies in Garden centre
Written by the company
From our greenhouse to your home, explore the world of indoor plants at Prickle! 🌱Discover our tried and tested selection of pots, tools and accessories; everything you need to grow that corner jungle you have always dreamed of 🪴 We will help you create your very own relaxing, peaceful, green oasis – no matter how crazy the world around you may be 🌵
Contact info
United Kingdom
- contact@prickleplants.co.uk
- prickleplants.co.uk
4.5
Excellent
3k reviews
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Excellent service will use again
Excellent service will use again. Well packaged..fast delivery..thanks
27 April 2026
May use AI-assist with repliesRead more
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Damaged box on delivery and some leaves…
Damaged box on delivery and some leaves needed breaking away as broken on transport.
27 April 2026
Reply from Prickle
Hi Tony,
Thank you for taking the time to leave your review. I’m really sorry to hear that the box arrived damaged and that some of the leaves had broken during transit, that’s certainly not how we want our plants to reach our customers.
We responded to you on the 1st of May to request an image of the plant so we could assess its condition properly and offer the right support. We haven’t yet received a reply, so we haven’t been able to move forward with resolving this for you. When you’re able to, please send the photo over and we’ll be more than happy to help get this sorted as quickly as possible.
Kind regards,
Emily
It was my first time ordering from…
It was my first time ordering from prickleplants and it went very smooth. The quality of the plants were excellent as well. All were delivered in professional packaging.
26 April 2026
Reply from Prickle
Hi Merin,
Thank you for taking the time to leave your review. I’m really sorry to hear that you haven’t received your order, that’s understandably worrying, and it’s never the experience we want for our customers.
We haven’t received any correspondence regarding any issues with this order prior to your review, so we haven’t had the opportunity to look into this or help resolve it. Please contact us directly and we’ll be more than happy to assist and make sure this is sorted for you as quickly as possible.
You can reach us at contact@prickleplants.co.uk
Kind regards,
Emily
I ordered a pokadot begonia and a pot
I ordered a pokadot begonia and a pot.
When it arrived the pot was cracked and the majority of leaves were broken off the plant in the paper it was wrapped in. I sent a photo of the damage and was delighted with how quickly you responded. You offered a new order to be sent out. Sadly when it arrived it was just the pot (you hadn't replaced the plant) and once again...the pot is cracked.
26 April 2026
Reply from Prickle
Hi Emma,
Thank you for taking the time to leave your review. I’m really sorry to hear that both your original order and the replacement arrived with cracked pots, and that the first plant arrived with broken leaves, that’s incredibly disappointing, especially after you’d already reached out and we’d arranged a replacement for you.
We haven’t received any correspondence regarding any issues with the replacement order, so we weren’t aware that the pot had arrived damaged again or that the plant was missing from the second delivery. Please contact us directly so we can look into this properly and we'll be more than happy to get everything resolved for you as quickly as possible.
You can reach us at contact@prickleplants.co.uk
Kind regards,
Emily
Indoor plants
Very with the service I received, they came packed very well and protected, well impressed
26 April 2026
RecommendI
I like the plants and pots I have had from this company. I will use them again.
17 April 2026
I won’t be purchasing from you again
I won’t be purchasing from you again. The packaging was very poor and did not protect or support the plants properly, which is why many of the leaves arrived broken and almost dry.
As a first-time buyer, I would have appreciated a thoughtful gesture, such as a care guide or even a small gift like a humidifier to help maintain the plants.
Unfortunately, the plants I received were in disappointing condition—many leaves were damaged, and overall they looked dull and unhealthy. There was nothing exciting about the experience, and I was quite disappointed.
On top of that, I continue to receive a lot of advertising emails, which adds to my frustration.
21 April 2026
Reply from Prickle
Hi Lea,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience fell short of expectations, especially as a first‑time customer. It’s completely understandable to feel disappointed when the plants don’t arrive in the condition you were hoping for.
We haven’t received any correspondence regarding issues with the plants in this order prior to your review, so we haven’t had the opportunity to take a look and help resolve this for you. The concerns you’ve raised about the packaging and the condition of the plants are important, and we’d really like the chance to investigate this properly.
We provide detailed care instructions including watering, light, humidity, and top tips on each product listing on our website, so you can refer back to the correct care guidance at any time. If you feel the plants arrived in poor condition or aren’t thriving, please contact our customer service team directly via email, as this is the best way to reach us and allows us to review images and assist further.
You can reach us at contact@prickleplants.co.uk, and we’ll be more than happy to help.
Kind regards,
Emily
Lovely healthy plant and excellent…
Lovely healthy plant and excellent service will be using again soon
20 April 2026
You get what you see .
20 April 2026
Excellent service
Ordered 3 plants and all arrived super quick and in perfect condition. You could see the care that had been taken to carefully package the plants. I have ordered plants from other companies and they haven't arrived in a good state! I would definitely recommend this company and would order again in the future
19 April 2026
Very happy customer
Excellent range of plants at great prices,quickly dispatched and arrived well packaged and all the plants I ordered were in excellent condition.would highly recommend buying from prickle plants
10 April 2026
First time buyer and will return
Plant arrived really well protected. Beautiful but would have been nice to have instructions on how to look after, as explained on website.
16 April 2026
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