I cannot rate something that has not arrived yet and dont know what has happened to the package. Last communication was, it will be delivered 1st July 26. Still waiting sadly. UPDATE: Monday 6th Ju... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Tools at affordable prices, I especially appreciate the next day delivery as I usually can't wait for new Toys. Had to phone a couple of times about an item I needed more info on and always pl... See more
Company replied
Huge range of high quality tools, delivered in good time. If anything goes slightly wrong( tool is on back order ) or something they are all over it keeping you well informed. I have made numerous pur... See more
Company replied
First class service once again. Very fast dispatch, delivery was next day and great communication with my query. Many thanks Primetools Team for the outstanding customer service. It's consistent and... See more
Company replied
Company details
- #16 of 95 best companies in Tool shop
Written by the company
PrimeTools is an established online shop providing a 'one-stop' supply service for everything used in the engineering, aerospace, automotive, plumbing & heating industries
Contact info
Enterprise House, Unit 38-39, Second Avenue, Westfield Trading Estate, BA3 4BH, Midsomer Norton, United Kingdom
- 01761 410918
- sales@primetools.co.uk
- primetools.co.uk
4.8
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely one of the best suppliers in…
Definitely one of the best suppliers in the business. Always a vast array of quality tools, very competitive prices, and they are always dependable.
15 June 2026
Reply from PrimeTools
Hi David!
Thank you very much for the 5 str review! We really appreciate your order of the Sealey Side Cutting Pliers and Bahco Hacksaw Blades!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
Good supplier of garden tools
I bought a garden fork and spade from Prime Tools and they had a good price and the goods arrived quickly.
28 May 2026
Reply from PrimeTools
Hi David,
Thank you for the 5 str review! We really appreciate your order of the StealthMounts Charger Mounts and the Spear and Jackson Fork and Spade!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hello!
Thank you very much for the 5 star review and order of the Gedore, Sealey and Facom Tools!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Great e-screwdriver set
We liked the WIHA E-screwdriver set so much that we bought a second one as a birthday present for my brother!
3 June 2026
Reply from PrimeTools
Hi Gabrielle!
Thank you for the 5 star review! We really appreciate your kind feedback order of the Wiha speedE® PocketDrive Electric Screwdriver Kit!
We hope your brother loved his birthday present!
If you have any questions or need any support with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi David,
Thank you for the 5 star review and order of the Expert by Facom Windscreen Wiper Puller!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Prime Tools Top!!
Prime tools, great price on top quality tools. Love the Facom spanners I bought, top quality and the Wera ratchet is awesome. Great service, dispatched quickly, packed really well.
10 June 2026
Reply from PrimeTools
Hi John!
Thank you for the 5 star review! We really appreciate your order of the Facom and Wera Tools!
We are pleased to hear that your are happy with the Tools you have purchased!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Stephen!
Thank you for the 5 star review and order of the Wera L-Shape Long Arm Torx® Key Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
value for money
10 June 2026
Reply from PrimeTools
Hello!
Thank you for the 5 star review and order of the Bahco Laplander Folding Pruning Bushcraft Saw!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Spear and Jackson easy reach pruner
First class service. Good product ideal for pruning spent blooms from my climbing roses without getting the steps out!
Great price, fast dispatch.
2 June 2026
Reply from PrimeTools
Hi Clive,
Thank you for the 5 star review and order of the Spear and Jackson Razorsharp Easy Reach Pruner!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Adrian,
Thank you for the 5 star review and order of the Facom Spare Pins!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
A great company to deal with
I have used Prime Tools on numerous occasions and have never had any issues. They seem to have an extensive stock of good quality tools.
3 June 2026
Reply from PrimeTools
Hi Graham!
Thank you for the 5 star review! We really appreciate your order of the Wera Tools!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Great service
Great service. Definitely one of the best online tool suppliers, with the top brands and good prices. The downside though is, it’s difficult to stop looking at their website and buying things.
28 May 2026
Reply from PrimeTools
Hi Steven,
Thank you very much for the 5 star review! We really appreciate your order of the Beta 14 Piece Impact Screwdriver Set!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy 😊
Reply from PrimeTools
Hi James,
Thank you for the kind review and order of the Veto Pro Pac TECH PAC MC Tool Backpack!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
I have bought tools from Prime tools…
I have bought tools from Prime tools many times in the past year. The service is very good, the tool brands are 1st rate and the prices are excellent.
2 June 2026
Reply from PrimeTools
Hi Philip!
Thank you for the 5 star review! We really appreciate your recent order of the PB Swiss and Facom Tools!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Very easy to order toolbox was very…
Very easy to order toolbox was very well packed the product was excellent value for money and was delivered very quickly I had very good communication (Daisy in service centre) would definitely use this company again
9 June 2026
Reply from PrimeTools
Hi Mark!
Thank you very much for the 5 str review! We really appreciate your positive feedback and order of the Beta Mobile Roller Cabinet and Wall Clock!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy 😊
Reasonably priced and a wide selection
Reasonably priced and a wide selection. Was kept upto date with regular emails of dispatch and expected delivery updates. A fairly painless process from beginning to end.
9 June 2026
Reply from PrimeTools
Hello!
Thank you very much for the kind review! We really appreciate your feedback order of the Facom Rotator Twist Handle Ratchet!
If you need any support with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Richard,
Thanks for your review and order for the Knipex side cutters,
I am sorry these were not as you expected!
If you have an issue with the item, or believe them to be faulty, please contact support@primetools.co.uk, and our customer service team will help resolve the issue.
Many thanks,
Brad
Reply from PrimeTools
Hi Jason,
Thank you for the 5 star review and order of the Wera and Knipex Tools!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Always receive such good…
Always receive such good CustomervService from the Twam at Prime Tools. From placing the order to receiving it, which is a very quick delivery. Always packaged well, and tracking available to follow my orders.
Fantastic tools & products at fantastic prices, as well as amazing Customer Service from all the staff.
Thank you, very much appreciated!
4 June 2026
Reply from PrimeTools
Hi Natalie!
Thank you very much for the 5 star review! We really appreciate your order of the Bahco Reversible Metal Handle Ratchet!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy 😊
I am very happy with this tile cutter
I am very happy with this tile cutter. It is easy to use, cuts accurately, and feels solid and well-made. It has made my tiling work much faster and easier. The cutting wheel is sharp, and the tiles break cleanly with minimal effort.
Great value for money and a quality tool. I would definitely recommend it to anyone doing tiling work.
1 June 2026
Reply from PrimeTools
Hello Alexei!
Thank you for the 5 str review! We really appreciate your order of the Vaunt Manual Tile Cutter!
We are very happy to hear that you are happy with the Tile Cutter you have received!
If you need any support with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
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