Plant condition looks excellent as was the packaging. Only time will tell me the quality of the blooms. So as of now it's four stars optimistically becoming five next year!
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Delivery communication could have been a little better from yourselves but the plants arrived and were nice and healthy looking.
Excellent product acceptable delivery time.
The order was dispatched and received a few days after order. I was somewhat disappointed in the size (small) of the poenie given the cost. Some of the potting compost was in the bottom of the box and... See more
Company details
- #48 of 48 best companies in Nursery
Written by the company
Primrose Hall Peonies is an RHS Chelsea Flower Show gold medal award-winning British specialist peony nursery and we hold the Plant Heritage National Collection for unusual Intersectional or Itoh peony varieties. We currently stock the largest selection of rare and extremely collectable peonies for sale in the UK from herbaceous to tree and patio to Itoh, we are growing them all. Our peonies are sold at flowering maturity.
Contact info
Dingley Dell, Toddington Road, MK455AH, Westoning, United Kingdom
- https://primrosehallpeonies.co.uk/contact-us/
- primrosehallpeonies.co.uk
3.6
Average
692 reviews
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Hasn’t replied to negative reviews
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Ordered two fabulous peonies
Ordered two fabulous peonies, which were very healthy and arrived well packed.
9 March 2026
Excellent plants arrived when promised
Excellent plants arrived when promised, they are now thriving in our garden. Communications with this seller has been first rated throughout the process. Many thanks
9 March 2026
Plants were delivered in good condition…
Plants were delivered in good condition and driver was careful to put them hidden by my front door. They all looked very healthy.
5 February 2026
Brilliant service and plants exactly as…
Brilliant service and plants exactly as described and in great condition
21 January 2026
Elsa Sass not thriving
I ordered an Elsa Sass peony in December I was happy to pay more for a mature plant (5 years) that this company states will flower in the first year. It arrived promptly although it looked damp i planted it out following primrose instructions which were good.
I have many peony’s which all have healthy eyes including a young 2 year old peony bought this year from another company that is doing so much better than the Elsa Sass bought from you.
I very much doubt that it will flower this year, I suppose there is time for more eyes to appear but I doubt that will happen.
I have sent a message to Primrose Hall using the on line support but due to there being no evidence of me sending it and no reply on a previous occasion along with no contact number I have come straight to Trust pilot.
Primrose hall please tell me where to send a photo as evidence. So that I can get a refund or you can replace my Elsa Sass for a decent 5 year plant that is thriving.
If I receive a happy out come I’ll take down my review
I have now heard back from Primrose Hall and for the time being I am happy with with the agreement of reviewing my Elsa Sass later in the season!
9 February 2026
Unprompted review
Lovely peony selection
Comprehensive selection of peonies of all kinds. The website is easy to use and has full details of every plant. The variety I chose 'Cora Louise' photo could perhaps have shown the full flower rather than a detail.
The mature plant arrived in a large pot and already showing a bud, so I am looking forward hopefully to flowers in the summer.
22 January 2026
The only peony grower is primrose
An excellent company with a personal touch, you don't often get that today. Well done primrose
16 January 2026
No communication at all - Nothing !
No confirmation of order other than the charge appearing . No details as when delivery expected . We were about to leave for a months vacation - I emailed asking for delivery date . No response .
The item actually was delivered the day prior to flying out . It's planted so unable to comment on quality . Would not purchase from this seller again .
2 December 2025
MY plant was in good condition and came…
MY plant was in good condition and came with full planting instructions. This made my life easier and it is growing well now weeks later.
10 November 2025
The peonies look healthy and a good size.
My plant purchases all arrived on time and were well packaged. The peonies look heathy and substantial, and we will see in spring how well they flower.
10 November 2025
Efficiency
8 October 2025
so far so good.
so far so good.
Peony arrived promptly and safely well packaged.
Now planted.
Look forward to it flowering next year11
10 October 2025
Frustrating Supplier
Dealing with this company is a nightmare !!
They is no way of contacting them by phone just email and then you wait forever if at all for a reply.
I recently wanted to order some peonies and wanted some advice, wanted to speak to a human being !!, no chance.
There web site talks about open days but I have now
been on there mailing list for many months and have heard nothing. Was hoping it would have been in the flowering season to help choose new colours etc.
10 October 2025
Terrible customer service
Asked for a VAT receipt and they never sent one. Have followed up and they don't reply. Terrible customer service. Better buy from other RHS rated suppliers
8 October 2025
peony spring fertiliser
Ordered peony spring fertiliser which was in stock , took them over a week to despatch the item and a week (6days) to deliver !! Even though I had to paid £9.95 for 24 hour delivery !! contacted company several times but they have never even bothered to respond , will NOT be using them again, perhaps they should not have an on-line shop as they can’t seem to run it professionally.
24 September 2025
Unprompted review
Plant condition looks excellent as was…
Plant condition looks excellent as was the packaging. Only time will tell me the quality of the blooms.
So as of now it's four stars optimistically becoming five next year!
10 September 2025
Top notch plants
Top notch plants, beautifully packed and good, speedy delivery. Thoroughly recommend!
9 September 2025
The peonies arrived within 2/3days of…
The peonies arrived within 2/3days of ordering well packed and in excellent condition.
I look forward to using this company again.
7 August 2025
Top quality plant and expert info
Lovely plant in excellent health and well packaged. Arrived quickly. Expert info to help me choose a variety that would suit my garden.
31 July 2025
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