primrosehallpeonies.co.uk Reviews 

When the four peonies arrived three of them were dried out unfortunately. Two of them (for the price of them,) were just like someone had pushed a stick into a pot. I am still not sure if they will come to anything next year. The other one has got some growth so hopefully it will survive till next year.

Ordered two peonies from Primrose costing £69. One of the peonies (Coral Sunset) died. I contacted Primrose by email and followed up a week later. No response from Primrose. Disappointing as other nurseries I’ve ordered from (Claire Austin, Ballyroberts, Cowell’s) have been responsive and offered to replace plants that have failed.

I was really pleased with my order. The Peony plant was in good condition and well packaged. It is nice to be able to source some unusual varieties from a trusted nursery. I also ordered a card which was beautiful and some feed which hopefully my Peonies will love.

Primrose hall peonies has a very easy to use website with lots of info on each peoney, ordering was quick, packaging & delivery were great. My peonies didn't flower for a couple of years due to external things like wild life wrecking their stems. Once flowering they looked and smelled great & cut some stems before they opened for inside, my Alertie buds opened & made my kitchen small lovely.
This review would be 5 stars but 3 of my peonies from 2 orders, on buds opening, weren't the correct peonies I'd ordered, but I'm struggling to get any contact back from them to address this matter. I am having to use their contact us on their website, which they did respond to twice, but after I sent pictures in return, I got no response back, so had to use the contact us email multiple times but still no contact from Primrose hall peonies. I will update this review if anything changes. Update 25/09/25 still no contact from this company about my 2 missing peonies. I am so gutted I didn't get the peonies I ordered for £30 each, after waiting several years for flowers I thought I'd love, only to find peonies that i didn't like or choose to grow. Can their customer service please reach out to me regarding this issue. Thanks

Awful experience. Ordered on the 10th June they posted on 18th and it’s been stuck with dpd ever since filled out a form on their website 3 weeks ago and no one has got in touch to give me my money back or arrange a delivery. Tried to get hold of some customer service on social media with no luck either

I am very disappointed I bought a 'dinner plate' peony at Hampton Court flower show on Friday. Plant advertised as £30 but if bought at the show would be £25. I was very upset on checking my bank account to see I was charged £35!! I hope for an apology and a refund. I was lady in a disabled buggy. Cicely Crawford

Beautiful plants, excellent condition and very helpful planting instructions.

Delivered to the wrong address, didn’t follow up on any of my emails or messages.

Great service and lovely plant, thank you.

Long delivery time, £10 delivery is the most expensive ever. Got mildew on day two. In the ground it looks half dead. I specifically paid for a potted plant but it appears to be a bare root with half a pot of soil thrown around it.

The issue was with the delivery because it was delayed and they'd obviously dropped the plant. The packaging is not as robust as RHS or Sarah Raven so couldn't stand up to delivery drivers. This could have been remedied but the customer service was awful, despite clear photos showing the damage no refund, partial or otherwise was offered. The response was indifferent and uninterested in resolving the situation. I've ended up paying a lot of money for a half dead plant. I think how a company deals with a situation when something has gone wrong is very telling. I will not be using this company again.

Well laid out website, delivered on time and responded promptly when I had a concern

Quickly delivery, well packaged plants very much looking forward to seeing them flower next year

The plant arrived as promised - planted as recommended- it has not produced flowers as yet - guessing it won’t now this season !

I was looking for more peonies to add to my existing plants and fill my borders - and wanted something different from the small range that local garden centres sell.
Primrose Hall Peonies have an exciting and wonderful selection of peonies to choose from - perfect for me.
The website was easy to navigate. Notes about each peony helped me to choose the right ones for my garden and how to care for them long term.
The peonies I ordered arrived in really good condition, with clear instructions how to care for them.
Very happy with with the plants and the ordering process.
Can highly recommend.

Great prompt delivery beautiful plant

My sister Bought established plant at bbc GWL 4 years ago
Never flowered - tried to contact primrose hall but customer service useless and do
Not reply
Last year went back stand again (2nd) time only to be told give it time
Well 4 year should be long enough
Treated same all other peonies I have and they flower
Complete rip off for £80 plant that’s now over £100 and no customer service
Lost yourself a customer and everyone I can tell I will

All good plants in good shape despite the couriers obvious best efforts !

Thank you

Appalling service. Item was ordered as a birthday gift, the goods have not yet been delivered and has been sitting in DPD for weeks. Customer service have been completely unhelpful in their responses and supposedly escalated the non delivery with the courier and I am to let them know if it turns up in the meantime. Sorry, but if it turns up in the meantime its going to be dead, its sat there for weeks, its a live plant!! As far as I am concerned they may have a fabulous product but I will not be ordering from them again. That's £50 down the drain!!

Beautiful book, arrived promptly.