Plant condition looks excellent as was the packaging. Only time will tell me the quality of the blooms. So as of now it's four stars optimistically becoming five next year!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery communication could have been a little better from yourselves but the plants arrived and were nice and healthy looking.
Excellent product acceptable delivery time.
The order was dispatched and received a few days after order. I was somewhat disappointed in the size (small) of the poenie given the cost. Some of the potting compost was in the bottom of the box and... See more
Company details
- #48 of 48 best companies in Nursery
Written by the company
Primrose Hall Peonies is an RHS Chelsea Flower Show gold medal award-winning British specialist peony nursery and we hold the Plant Heritage National Collection for unusual Intersectional or Itoh peony varieties. We currently stock the largest selection of rare and extremely collectable peonies for sale in the UK from herbaceous to tree and patio to Itoh, we are growing them all. Our peonies are sold at flowering maturity.
Contact info
Dingley Dell, Toddington Road, MK455AH, Westoning, United Kingdom
- https://primrosehallpeonies.co.uk/contact-us/
- primrosehallpeonies.co.uk
3.6
Average
692 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Despite following the planting…
Despite following the planting instructions the plant suffered from Botrytis paeonise,not what I was expecting from a medal winning grower.
27 May 2025
Reply from primrosehallpeonies.co.uk
Thank you for your feedback, and we're sorry to hear your peony developed Botrytis paeoniae — we completely understand your disappointment.
Please rest assured that the plant would not have left our nursery showing any signs of disease. All our peonies are thoroughly checked before dispatch to ensure they are strong, healthy, and disease-free. Botrytis is an environmental airborn fungal issue that can develop after planting, especially in damp or humid conditions, and is unfortunately something even the healthiest peonies can occasionally be affected by.
To help manage it, we recommend removing any affected leaves or stems immediately and disposing of them (not composting). Good airflow around the plant, well-drained soil, and avoiding overhead watering can also help prevent future outbreaks.
We’re happy to offer further advice specific to your plant and growing conditions — please feel free to contact us at customerservice@primrosehall.co.uk directly with photos if helpful. We’re here to support you and ensure your peony thrives.
Excellent peony plant and service overall
Delivery was a bit slow (it took full 10 days for dispatch) but it was over the period of the Chelsea Flower Show so I guess that caused delays. Once despatched though, the plant arrived the next day.
The peony plant itself was in excellent conditions, it even arrived with 2 ready to pop flowers that I got to enjoy. So definitely good quality plants provided and I would buy again from them.
27 May 2025
Reply from primrosehallpeonies.co.uk
Thank you so much for your kind review — we're really pleased to hear the peony arrived in excellent condition and that you were able to enjoy its beautiful blooms!
We do appreciate your patience regarding the dispatch time. As you noted, your order was placed during the busy Chelsea Flower Show period, which can understandably cause a slight delay. As outlined in our terms and conditions, during peak peony season (May & June) delivery can take up to 28 days — though we always aim to dispatch sooner whenever possible.
It’s great to hear that once on its way, your plant arrived quickly and in such good shape. Thank you again for your support, and we look forward to sending more peonies your way in the future!
silly me believed them
I bought one Jacorma peony from Primrose Hall Peonies and I paid £45.95 for it including P&P- I expect that they really do what they promise 'We nurture all of our plants until they are at least 5 years old ensuring they are well established mature flowering Paeonia plants when they are sent off to their new home' .Hahaha naive me - I get plant with two barely grown branches...definitely not 5 years old plant, 5 months maybe - and yes, they totally ignore me when I contact them to complain.
29 May 2025
Unprompted review
Reply from primrosehallpeonies.co.uk
Thank you for your feedback, and we're genuinely sorry to hear that you were disappointed with the Jacorma peony you received.
We want to assure you that all of our peonies are indeed nurtured for a minimum of 5 years before they leave our nursery, as stated. These mature plants are cut back and carefully lifted during dormancy in Autumn to be potted for sale the following Spring. Depending on the time of year and growing conditions, some plants may look smaller above ground — especially if they are focusing energy on root development and have been moved as these would have been. Please plant your peony following our care guide instructions, taking care to not plant it too deep and in a sunny position and we are sure you will have decades of enjoyment from your new plant.
Please do email us at customerservice@primrosehall.co.uk and we’ll be happy to offer any support, growing advice or reassurance you need. We are a small family business and we do aim to answer all emails within 48-72hrs although during peak peony season when we are at flower shows this may be longer.
Thank you again for your feedback — it helps us improve, and we hope to restore your confidence in our plants and service.
Will look elsewhere in future
Buy at your own risk! They do not have a phone number and don’t respond to messages via their website. My peonies were supposedly sent over two weeks ago but there is no sign.
Strongly suggest looking elsewhere.
Update: Sporadic emails blaming the courier. No apology from the company, just apologising on behalf of the courier. Peonies finally arrived after more than a month.
Company’s reply to this review is meant for a different review.
9 June 2025
Unprompted review
Reply from primrosehallpeonies.co.uk
Thank you for your feedback, and we're sorry to hear your peony developed Botrytis paeoniae — we completely understand your disappointment.
Please rest assured that the plant would not have left our nursery showing any signs of disease. All our peonies are thoroughly checked before dispatch to ensure they are strong, healthy, and disease-free. Botrytis is an environmental fungal issue that can develop after planting, especially in damp or humid conditions, and is unfortunately something even the healthiest peonies can occasionally be affected by.
To help manage it, we recommend removing any affected leaves or stems immediately and disposing of them (not composting). Good airflow around the plant, well-drained soil, and avoiding overhead watering can also help prevent future outbreaks.
We’re happy to offer further advice specific to your plant and growing conditions — please feel free to contact us directly on customerservice@primrosehall.co.uk with photos if helpful. We’re here to support you and ensure your peony thrives.
Perfect plant outstanding great service
Worth every penny very happy. I'm a keen gardener and a pensioner with a limited income but I am very happy to pay for a quality plant especially a fab peony Cytherea the blooms are semi single but as cut flowers they often outlast doubles and change colour.
15 May 2025
Reply from primrosehallpeonies.co.uk
Thank you so much for your lovely review! We're absolutely delighted to hear that you're so pleased with your Peony 'Cytherea'. It's wonderful to know it's bringing you joy in the garden and as a long-lasting cut flower. We truly appreciate your support and thoughtful insight—especially as a passionate gardener. Wishing you many more seasons of beautiful blooms!
Reply from primrosehallpeonies.co.uk
Thank you so much for your kind review! We're thrilled to hear that you were pleased with the quality of the plant and the care taken in packaging. We hope it thrives in your garden and brings you lots of enjoyment. Happy planting!
Reply from primrosehallpeonies.co.uk
Thank you for your lovely feedback! We're so glad to hear you're happy with both the plant and our service. Wishing you lots of success and enjoyment with your new addition to the garden!
Quick delivery and gorgeous peonies
Quick delivery and gorgeous peonies, ready to plant as soon as it arrived 😊
1 May 2025
Reply from primrosehallpeonies.co.uk
Thank you for your kind review! We're so pleased to hear your peonies arrived quickly and in great condition. Happy planting and wishing you many years of beautiful blooms!
Communication problems
I needed to replace a peony bought from Primrose Hall in June 2024 which by April of this year was clearly not going to grow, but had great difficulty contacting this company. Eventually after posting a poor review they did respond and explained that their IT had been hacked so emails were not read. Happily they have now apologised and supplied a new plant which looks in excellent health so should thrive. I am pleased with their action but life would have been much easier if they had a phone number.
18 April 2025
Unprompted review
Reply from primrosehallpeonies.co.uk
Dear Robert, this is the email you sent to us in March which is a little different from what you have put on here.
"Dear Primrose Hall,
I bought two white peonies from you last June, and planted them out immediately with great care, in a bed where an old red peony had thrived for decades. Well-rotted compost was dug in, with a sprinkle of mycorrhizal fungi pellets in the holes, and the tubers firmed in at soil level.
Spring having arrived, one of them (“Mother’s Choice”) is growing vigorously but the other (“Kelway’s Glorious”) is showing no sign of life whatsoever as you can see in the attached photo. Is there any hope for it?
These are quite expensive plants and the apparent failure of one of them is very disappointing.
Best wishes,
Robert Elswood (Edinburgh)"
Our website and admin was down until this month due to being hacked. We have now responded to you regarding the one peony and as soon as the nursery manager looks at your photographs and advises, we will be in touch.
Beautiful "peony" mugs
Beautiful "peony" mugs - both made in Britain, and designed in Britain. I had been looking for some new mugs for some time, I found a lot I liked but, on inspection although the art or design was British, almost invariably the mugs themselves were made in another country, so disappointing. Add to the lovely mugs, the friendly, prompt assistance and delivery and I'm one happy person.
21 February 2025
Unprompted review
Reply from primrosehallpeonies.co.uk
Dear Linda,
We are very proud of the fact that all our gift range is British made by British Artists on British Materials - we love our china gift range and are really pleased you are happy with them.
Perfect Peonies
My friend was very pleased with her two peonies for her birthday and they arrived just when I wanted them and in very good condition. Would use the company again. .
26 November 2024
Reply from primrosehallpeonies.co.uk
Joanna,
Thank you. We do go out of our way to make sure the gifts are received when you want them to be. We are so please they arrived safely to your friend.
excellent service
delivery time and packaging were excellent information and product were excellent as well
as a xmas present I am sure they will be well pleased
13 November 2024
Reply from primrosehallpeonies.co.uk
Dear Billy,
Thank you for your review - we are pleased that as a repeat customer you are always happy with our service and plants especially as gifts.
Great quality and healthy plants
The quality of the plant roots looks healthy and clean with the promise of growth to come. The packing of them was good and safer the soil stayed on the roots not in the box pinging all over the place on opening the box. Thanks for passing on delivery instructions as I got them with the asel it normally takes. Thank to you all safe driving.
13 November 2024
Reply from primrosehallpeonies.co.uk
Hi,
It is so important to us that you receive your plant without any hassle and we were happy to add extra delivery instructions in order for this to happen. We hope you have many years of wonderful peonies.
Thank you.
Primrose Hall went out of their way to meet a very short deadline with a birthday gift. The recipient was delighted with the peonies. I'll be pleased to order from you again.
31 October 2024
Reply from primrosehallpeonies.co.uk
Dear Sarah,
We were delighted to help you out in making sure the birthday gift was there on time! Thank you for your lovely review!
Excellent service
Excellent service. Easy to navigate website, and kept up to date with order progress. Well wrapped and arrived in great condition.
28 October 2024
Reply from primrosehallpeonies.co.uk
Dear Sean,
Thank you for your lovely review. We are so pleased to hear you received your peony plant in great condition.
Peony ordered arrived in good time and…
Peony ordered arrived in good time and looks healthy. Planted as per instructions and we will wait to see how it does next summer. One star off due to shipping - the box was very battered, the pot broken and much of the compost in the box rather than the pot. This is obviously not Primrose but the courier used.
19 September 2024
Reply from primrosehallpeonies.co.uk
Dear Yvonne, thank you for honest review. We do rely on DPD to deliver plants accurately as specified to them and occasionally this has not happened which we apologise for. I am pleased that the plant itself was not damaged though and hope you have some lovely peonies this year.
This was a gift for a friend
This was a gift for a friend, as far as I know she was very pleased and delivery excellent
5 September 2024
Reply from primrosehallpeonies.co.uk
Dear Valarie, we hope you friend was very happy with their gift. Thank you
To order was easy and quick
To order was easy and quick. Delivery was prompt and the plants were in good condition
2 September 2024
Reply from primrosehallpeonies.co.uk
At Primrose Hall Peonies we try to give a very good customer service and very healthy Peony plants that will give out customers years of wonderful blooms and foliage.
Astonishingly comprehensive range and great service
Very wide selection of all types of peony. Helpful website and excellent service.
5 September 2024
Reply from primrosehallpeonies.co.uk
Thank you so much Caroline. We really appreciate your comments!
Being kept up to date with my order
It was easy to place and order and I was kept up to date with process and delivery time.
3 September 2024
Reply from primrosehallpeonies.co.uk
Dear Diane, we strive to give good customer service throughout and thank you for taking the time to post a lovely review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.