prismdrive.com 

Last few days 99,9% 500 server error

The moments when it works, uploads stops at +/-100 mb, since yesterday the uploads do go to 100% but never indexes, so yeah uploading is impossibe. hope this is a temp issue,

edit: after 4 weeks still impossible to upload files. not even possible to get contact with them to fix the issue, so beware!

Saw the promo for lifetime 20TB backup, and thought WOW.

Takes FOREVER to mount the files. I have 100mbps upload, so the file it self hits the server in no time, but then takes 5-30 to index a small 130mb file, and it actually took 8 hours for a 1gb file to finally show up in my list.
I can deal with slow, what I hate is that the site is down more than it's up. 500 SERVER ERROR is the message I get most days, all day! (ie: from 6:30 am to 8PM tonight). I have been trying for 3 days to upload a simple file, and have become quite flustered and frustrated.
I DO NOT recommend this service to anyone who needs reliable, ready access to their backup. Too bad they won't refund once the drive has been used.

Terrible Product
Terrible Product. Appears to be a variation of a scam, or at least a useless product. Upload speed makes this totally useless.

Existing android app is not working. Upload speed is vary slow. Customer service never replys

You will not be able to upload anything. it's a money grab. once you try to upload anything (even the smallest file like 10kb txt file or pdf) it will not get uploaded. AVOID AT ALL COSTS!

Terrible Product. Appears to be a variation of a scam, or at least a useless product. Upload speed makes this totally useless.

ABSOLUTE CON. YOU CANNOT UPLOAD FILES. NOT EVEN A 1KB TEXT FILE. CHEATS. CHEATS. CHEATS.

Same as everyone: So slow it is unusable.
Text Viewer primitive.
No mobile app/adaptation.
20 TB lifetime... Thought it would be worth a little try even if company is short lived. but no.
AVOID.

This is a very misleading product. I purchased the 20TB lifetime plan for $100. The sneaky things they don't tell you are:
1) 10GB Limit/file! The largest per file size you can upload is 10GB! The whole reason for getting this is to put large files. 10GB limit is ridiculous.
2) No Mobile App - It's extremely inconvenient to transfer files from your mobile device as there are no mobile apps.
Other issues are uploading seems to fail and/or take a really long time.
AVOID THIS PRODUCT!

As you've read by now, this is a scam. I bought a 20TB lifetime subscription for $106, and found the speed was unusably slow, in the range of 1kB/min. I've cancelled the subscription, and written to PrismDrive, to StackCommerce (where I bought it), to PayPal (where I paid for it) and to ZDNET (who promoted it). I will pursue other legal avenues as well.

This company is a 100% SCAM. I've been in the IT industry for OVER 30 years and I can tell you with confidence, they are SCAMMERS. Be aware, if you buy, they will NOT give you the time of day, should you run into problems. They don't give you the amount of online space you pay for and as all other negative reviews state, the upload speeds are so slow the storage space is unusable. In a few of our clients cases, NOTHING is able to be uploaded. They need to be reported to the FTC.

Purchased their lifetime subscription through Lifehacker/StackSocial, only to find that there's no desktop or mobile apps, everything is through the web browser. There's not even a way to see account/subscription status, not even under "Account Settings". I purchased a 40 TB subscription and it showed that I had only 10 TB. Incredibly slow upload and download speeds. The absolute worst, a waste of money.

Total scam. Next to nothing upload speed. Support chat will not answer.
It is nothing more than a shell website. $85 down the drain

Uploading takes ages, no Mac/iPhone support, no customer support for unhappy customers and you can not get refund after you have tried service. Total scam in my eyes. Never again!

I bought a 20tb lifetime subscription from PrismDrive using Mashable. I also got a discount as a new user of Mashable so the full price was $85.99.in my week of using the product, I had read the positive reviews on the PrismDrive website and the negative ones here on Trustpilot. First impressions are the only ways to backup files to PrismDrive was through either the website or via json code which requires a token key to use. I started out with small 23 byte text files that took over 15 minutes to upload. Then I upped the byte count to 168 and these files took over 27 minutes to upload. Them I upped the stakes and created a 147kb text file and after trying it on my Windows 11 Pro Dell and on an Apple iPad 9th Gen with iPadOS 16.6. Both os uploads did the upload part after an hour but the indexing would never finish. If you are like me, you aren't going to be backing up too many 23 byte text files so this isn’t going to work. I submitted a trouble ticket through Mashable and they had a script from PrismDirve of FAQ’s for customers to help solve technical issues. Basically you take a screen shot of the PrismDrive web dashboard, a screen shot of a maladvertising laden speedtest.org site result and send what issues you were having. I have a 600/20 mbps download/upload cable isp. After a few emails from Mashable tech support, it was determined that this was an issue with PrimalDrive and Mashable cc'd PrimalDrive escalating it. After 48 hours of no response from PrimalDrive, Mashable refunded my $85.99. So my recommendation is stay away from Lifehacker and PrimalDrive unless you like throwing away good money.

Update: I will say that my experience with Mashable was very positive. They got back to me quickly and after PrimalDrives lack of response to my issue, handled my refund promptly. I highly recommend Mashable but stay away from Lifehacker and PrismDrive

Okay, I actually got my money back which is a relief. I will not change the one star though, as the service is desastrous. It took 1 hour for the site to begin working after opening it, then 6 additional hours to upload 65 MB. Don't buy any of PrismDrives products, until your are able to find international reviews that its service has improved.

I think I just wasted $157CAD. Purchased 20TB through StackSocial and now find out it is absolutely useless as there is no application and doesn’t let me create more than two folders. Haven’t tried uploading anything yet.

Il Prism Drive è completamente inutilizzabile a causa della lentezza esasperante e del fatto che fallisce l'upload dei files. Lasciato attivo per una notte intera con fibra a 1gb e al mattino dopo non aveva completato NULLA!
Mi sono fidato di LifeHacker Shop ma non rimborsano nulla per gli acqusiti di servizi o software: VERGONGA!
Prism Drive è l'equivalente di una truffa: dopo avervi fatto spendere i soldi nn li rivedrete più. STATE ALLA LARGA da PRISM e da LIFEHACKER SHOP!!!!
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The Prism Drive is completely unusable due to its exasperating slowness and the fact that it fails to upload files. Left it on for a full night on 1gb fiber and by the next morning it had completed NOTHING!
I trusted LifeHacker Shop but they don't refund anything for purchases of services or software: VERGONGA!
Prism Drive is the equivalent of a scam: after making you spend your money, you will never see it again. STAY AWAY from PRISM and LIFEHACKER SHOP!!!!

I purchased a 20TB lifetime subscription for $99 and find it's not worth anything since there is no application that can be used on an Android or Apple device and uploads from a PC are so slow that small files take literally hours. Steer clear from this service. Wasted money.

Updated 2 (as I got a bit further).

Prismdrive is sort of useless.
- creating a folder took several minutes (seems to be faster some hours after account creation)
- upload of a small text file took hours
- download or preview of this text file did not work.*
- instead of 20TB only 10TB are displayed.
So my experience is in sync with other experiences regarding prismdrive on trustpilot.

* when PrismDrive has indexed the textfile (whatever that means) or other files, the file can be downloaded and viewed. Indexing might take several minutes or more for larger files (happens on the backend), so be patient. Before that, the file might only be displayed under 'recent', but not within the directory it was uploaded to, only preview is offered as option (which does not work before indexing has finished - at least for all files I uploaded so far).

So far I manged to upload 14GB of data in several larger files (if uploading starts (sometimes it just doesn't), I get up to 3-6MB/s transfer rate (as of 24.07.2023)).

I'd still say this is sort of beta software at best.

Update 2: It seems the system completely crashed.
It threw an "SQLSTATE[HY000] [1040] Too many connections" error with PHP Error and Software version information. So we have
PHP 8.0.24
Laravel 9.24.0 (clicking link to doc => complains that this is an old documentation and one should upgrade to Laravel 10.x)

I think I want to vote for 0 stars now.

18.10.2023: Behavior slightly changed - upload starts right away now (would be good), but for larger files the "indexing" (whatever that means) never does anything, so after uploading the file it just isn't there (very bad).