they were thorough, some companies refused me, but this one seemed to have real Dr.s asking me extra questions to make sure I was able to have the medication. I feel I can ask anything, responses are... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very good. I have some prescription items, and the practitioner was both thorough and knowledgeable- but, equally important, also very 'human'. I appreciated that there's a dedicated person, an... See more
Company replied
My order “disappeared “ from my elected pick up point… (a large chain of shops in shops!!) Not Privatedoc fault!! After calling and speaking to a real person (not always possible these days) Natalie... See more
Company replied
As an older patient with some health issues, it was important for me to feel safe with weight loss treatment. I am so glad I chose Privatedoc as they are always prompt to answer any medical or other... See more
Company replied
Company details
- #24 of 106 best companies in Pharmacy
- #9 of 26 best companies in Women's Health Clinic
- #17 of 106 best companies in Online Pharmacy
- #9 of 36 best companies in Online Prescription Medication Vendor
- #44 of 279 best companies in Vitamin & Supplements Shop
- #11 of 68 best companies in Weight-Loss Service
Written by the company
PrivateDoc is an Online Digital Health Clinic providing safe and secure online doctor consultations for several different conditions including weight loss injections, men's health, allergies, contraception, hair loss, skincare and more. Let us look after your health from the comfort of your own home. We are here to guide you through your treatment journey and get you the right medication to improve your health. We'd love for you to join our thousands of happy customers, with our simple online process and fast delivery. We pride ourselves on going the extra mile for our customers, with a variety of support packages designed to work for you; it's what we do best. Our doctors are UK GMC registered and all of the genuine medication prescribed is dispensed from a UK Pharmacy. PrivateDoc is regulated in the UK by the Care Quality Commission.
About PrivateDoc
Written by the company
- Leading Online Clinic
- Our branded and generic medications are sourced and dispensed by a registered UK pharmacy. PrivateDoc Limited is regulated by the Care Quality Commission (CQC), and our service meets all national CQC standards.
Contact info
Unit 7, Wharfside House, IP14 1RD, Stowmarket, United Kingdom
- 0333 358 0200
- care@privatedoc.com
- privatedoc.com
4.8
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PrivateDoc
Thank you for your 5 Star review Beccy
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Reply from PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Rita
Kind regards
Min
Why do I have to fill the same…
Why do I have to fill the same questions every time I order you know who it is you when I started but every time is getting stupid
24 September 2025
Reply from PrivateDoc
Thank you for your feedback Jill. We understand your frustration and appreciate your patience. As a regulated medical service, we’re required to collect certain information for every consultation to ensure it is safe and appropriate to prescribe. Even if you've ordered before, your health circumstances may change over time, and we have a duty of care to reassess each request.
Kind regards
Min
Great Pharmacy
So lovely so nice, always give you a nudge when it is time to reorder. They Follow regulations so safety is preserved.
26 September 2025
Reply from PrivateDoc
Many thanks for the 5 Star rating review
Kind regards
Min
Reply from PrivateDoc
Thank you for your review Gill
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Easy to register for the weight loss…
Easy to register for the weight loss programme and quick and safe delivery of medication.
17 September 2025
Reply from PrivateDoc
Thank you Mihaela for your review
Kind regards
Min
Reply from PrivateDoc
Thank you for your 5* review Tatiana. We really appreciate the feedback.
Kind regards
Min
Older patient, feeling safe with this company
As an older patient with some health issues, it was important for me to feel safe with weight loss treatment. I am so glad I chose Privatedoc as they are always prompt to answer any medical or other questions, and I can trust them to take care of me. The ordering service is easy and efficient, and there is always someone to contact if I want to discuss side effects or altering my dose.
17 September 2025
Reply from PrivateDoc
Thank you Jane for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Ordering is quick Safe and easy tried…
Ordering is quick Safe and easy tried equivalent of saxenda haven't been on it long but so far so good
12 September 2025
Reply from PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Susan
Kind regards
Min
A very efficient service
A very efficient service. Consultation was in depth and informative. Prescription was delivered promptly.
13 September 2025
Reply from PrivateDoc
Thank you Kevin for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Reply from PrivateDoc
Thank you Ellie for your review. We hope to see you back at PrivateDoc in the future.
Kind regards
Min
Very very happy
12 September 2025
Reply from PrivateDoc
Thank you for your 5* review Daniel. We really appreciate the feedback.
Kind regards
Min
Orderd arrived quickly great service
10 September 2025
Reply from PrivateDoc
Many thanks for the 5 Star rating review Linda
Kind regards
Min
Communication is excellent.Know exactly…
Communication is excellent.Know exactly what the programme is and when to order
9 September 2025
Reply from PrivateDoc
Thank you Tessa for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Reply from PrivateDoc
Thank you Mike for your glowing review
Kind regards
Min
Professional friendly service and…
Professional friendly service and advice always available
6 September 2025
Reply from PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Maria
Kind regards
Min
Very good
Very good. I have some prescription items, and the practitioner was both thorough and knowledgeable- but, equally important, also very 'human'.
I appreciated that there's a dedicated person, and a chat function to send queries and get swift replies from the too.
Everything arrived very quickly, and I very much like that it's sent by DPD, so you can track this too. Straightforward!
3 September 2025
Reply from PrivateDoc
Thank you for your review Helene
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Efficient service
Easy to use.
Quick to respond and delivery next day.
All relevant procedures carried out.
2 September 2025
Reply from PrivateDoc
Thank you Tracey for your review. We hope to see you back at PrivateDoc in the future.
Kind regards
Min
Not in best interests of the patient
Offered a service they were unable to deliver. Should do through all the appropriate checks to decide whether they would be happy to prescribe before taking payment. Took a long time to make a decision, which now has affected my treatment moving forward. Not happy with the service
1 September 2025
Unprompted review
Reply from PrivateDoc
Thank you for your feedback.
As an online healthcare provider, patient safety is our top priority. Our prescribers follow strict clinical guidelines, and in this case, the clinician was not comfortable prescribing and therefore declined the consultation and has issued a full refund.
If you’d like more detail about the decision, we’d be happy to provide further information, please feel free to get in touch.
Reply from PrivateDoc
Thank you for your 5* review Daisy. We really appreciate the feedback.
Kind regards
Min
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