Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We just had Clive (service fitter from Somerset) head over to help with our snags in our new build. Top bloke, really friendly and professional, and went above and beyond to get our kitchen up to scra... See more
Company replied
Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he w... See more
Company replied
We had the lovely Kieran fit our additional kitchen cupboards this morning. He did a fantastic job. Was extremely friendly and courteous. Arrived on time and kept his workspace very clean, also cleani... See more
Company replied
Company details
Written by the company
At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
Contact info
Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, United Kingdom
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
Cabinet fixed by Clive today..Very neat…
Cabinet fixed by Clive today..Very neat and fabulous job done.Will definitely recommend.Thank you for the lovely chat we had..
3 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Ann,
Thank you for taking the time to leave a review - happy to hear Clive did such a fantastic job and had time for a chat.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Happy with Kevin’s work - really efficient
Happy with Kevin’s work. He was tidy and efficient and did a great job.
3 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Hayden,
Many thanks for your feedback - it's always appreciated.
I'll share this with Kevin and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive came to fix our dishwasher door…
Clive came to fix our dishwasher door and what can I say, he is an absolute asset to the company. Friendly, humorous and efficient. What more could you want.
Thank you Clive & enjoy singing pink pony club on the way home haha!
2 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Daniella,
Many thanks for your review and feedback, we really appreciate it - when Clive returns to base, if he's not humming Chappell Roan we will be very disappointed! Im sure she'll smash her headline slot at Reading/Leeds.
I'll definitely share this with the rest of the business.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Dishwasher Door install
Kevin visited and fixed the dishwasher door that has been problematic since we moved in.
Very neat and tidy worker and door currently working well.
Just hope it lasts longer than the last fix by a different engineer which was good for less than a week, time will tell……
2 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Keith,
Hope you are well - many thanks for your feedback - your review pushed us to a 4.9 score which is cause for celebration!
So happy Kevin fixed your dishwasher door, and i'm certain it will stand the test of time!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
EFFICIENT!
I eas called by Clive who said if I was going to be at home he could come today. I had called the company to advise them that tomorrow (when Clive was booked in) I had a slight emergency at the doctors. When Clive called I was pleased. He came, saw my problem and exchanged the cupboard door - just like that!
Very efficient. Friendly too.
1 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi J Gordon,
Many thanks for your review - we appreciate the feedback.
Wonderful to hear that Clive was so efficient and polite.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Lovely fitters, time will tell re the quality of the doors.
We originally had a PRM kitchen installed in our new build property 9 years ago. Unfortunately several of the doors delaminated within about 6 months. So PRM have recently been out (after 8 years of arguing with Charles church aka persimmon) to change the door fronts on a like for like basis.
The guys who came to do the fitting were lovely, Kevin and George. They were clean, tidy and respectful. All the doors have been hung well and we're happy with the work they have done. All rubbish has been removed too.
Time will tell if these doors are any better quality than the original ones fitted but I can't fault Kevin and George.
Thank you.
1 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Jennifer,
Thanks very much for your 5 star review, we're delighted to hear that Kevin and George were so professional and we'll happily let them know how pleased you were with them.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
We had cabinets fitted after living in…
We had cabinets fitted after living in our house for five years. I was over the moon that Paula Rosa Manhattan still had the same ones in stock. Thank you 😊 Clive fitted them for us. He was very professional and protected everything and cleared up after. His communication was spot on so I could plan my day. Thank you so much Clive what a lovely person you are. Paul and Julie 😊
16 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Paul and Julie
Thanks very much for your 5 star review, we're delighted to hear that Clive was so helpful and we'll gladly pass on your compliments to him and the team.
If there is anything we can do for you in the future, please don't hesitate to to contact us.
Kind regards - Dan - Customer Experience
Great job by Kevin…
Kevin came on time and tightened both taps which were loose. He was courteous and patient and did a great job, I can now use the taps without fear of a leak. One was not easy to get into but he persevered to get it done. Kevin left everything clean and tidy.
23 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi!
Many thanks for your feedback - as you can see, we've had a lot of great comments for Kevin recently, so your sentiments are shared by others!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Cabinet Door replacement
Kevin did a great job at replacing one of our kitchen cabinet doors that had developed cracks in the handle indent. He was on time, efficient and cleaned up any rubbish and the old door. Job done quickly and he was very polite. Thanks very much
23 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Tash,
Many thanks for your review - we appreciate the feedback.
Wonderful to hear that Kevin was so efficient and polite and left your kitchen tidy.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin did a brilliant job
Kevin did a brilliant job. Very efficient and left the area very clean.
23 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Harshit,
Thats great to hear, we really appreciate the feedback - i'll share this with Kevin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
New kitchen cupboards
Kevin was amazing! Clean and tidy. He was polite and respectful. He wiped down all of the units afterwards. Amazing. Very happy bunny!
18 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Hannah,
Many thanks for taking the time to leave a review, we really appreciate it.
So happy to hear the praise for Kevin - i'll share this with the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kitchen fitting - Clive
Clive was fantastic. He made contact with us the day before and then gave an up to date ETA on the day of the fitting of the kitchen making it easy to plan the day.
Clive was very trustworthy and did a brilliant job of the kitchen. Clive even went out of his way to help fix our sticky front door.
17 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Matt
Many thanks for you review - it is much appreciated!
Great to hear that Clive kept you up to date, and went than extra mile with your front door issue.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was friendly
Kevin was friendly, efficient & helpful in giving me the telephone number to call to purchase further shelves etc. Tidying up after himself when he left.
17 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Karen,
Many thanks for your review - we're happy that Kevin was so friendly and assisted with the details for further shelves etc.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Great experience!
We asked for a custom made peninsula for our kitchen, Paula Rose Manhattan were super amenable and quickly supplied us with a variety of options. We chose our perfect design and they arranged for very quick installation, the man who came to build our peninsula provided great attention to detail while also building quickly, and cleaned up after himself. Would highly recommend.
13 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Bella,
Many thanks for your feedback - we really appreciate it.
We're so pleased to hear we've been able to add the peninsular to your kitchen to your liking.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Recent refit to Kitchen Worktop
I had a recent visit to rectify an issue I had with a new home. It was dealt with so professionally by the New Build and by Paula Rosa and arranging with Jo was really easy. Martin and George came on the day and worked really efficiently and in a timely way. They also left everything really clean and tidy and communicated with me throughout. Thank you Paula Rosa!
28 May 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Claire,
Many thanks for your review - glad to hear that it was such a smooth experience and that Jo, Martin and George provided such a great service.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Great experience
Great experience, absolutely seamless and done impressively quickly. Both construction and quality are exceptional!
13 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Alexandre,
Many thanks for your review - we're glad to hear how impressed you are with the service.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
Additional units added to existing Kitchen
We recently purchased additional units from the Paula Rosa lancing showroom for our existing new build Paula Rosa kitchen. Karen was very helpful in deciding what to put in the space available. Customer services kept us updated on the delivery/scheduling. Clive was our selected fitter and he did a fantastic job fitting the units. The new units look as good as the existing ones and you wouldn’t know they had been added 3 years after the original install. We are delighted with the result and finally have more cupboard space. Many thanks to all those involved at Paula Rosa !!
9 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Dave,
Many thanks for your feedback - we really appreciate it.
It's great to hear that you had such a positive experience from the initial contact with Karen, our Customer Experience team all the way through to the fitting.
I'll be sure to share this with the team and the wider business!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive has just returned to finish our…
Clive has just returned to finish our Paula Rosa manhattan kitchen alterations, and i must say how pleased my wife and i are with our new kitchen. Being a retired aircraft engineer, i could really appreciate his attention to detail and professional approach. It is so refreshing to find someone who really cares about doing a good. Clive informed me of his arrival time the night before and arrived on time, despite having a four hour journey. Everything was spotlessly clean afterwards, and all done with a laugh and a smile. Brilliant job Clive, well done.
11 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi John,
Many thanks for your review - the feedback is appreciated and its great to hear Clive did such a good job and kept you informed.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
10/10!
We had the lovely Kieran fit our additional kitchen cupboards this morning. He did a fantastic job. Was extremely friendly and courteous. Arrived on time and kept his workspace very clean, also cleaning all the areas where he had worked afterwards. The cupboards themselves look great. I couldn’t recommend PRM enough. Good quality units and fantastic customer service! 10/10!
10 June 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Toni,
Thats great to hear, we really appreciate the feedback - i'll share this with the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive attended and dealt with a…
Clive attended and dealt with a replacement lighting issue (LED's) Very nice chap, helpful and courteous.
28 May 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Alan,
Thats great to hear - we really appreciate the feedback, i'll make sure this is shared with Clive and the rest of the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
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