Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We just had Clive (service fitter from Somerset) head over to help with our snags in our new build. Top bloke, really friendly and professional, and went above and beyond to get our kitchen up to scra... See more
Company replied
Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he w... See more
Company replied
We had the lovely Kieran fit our additional kitchen cupboards this morning. He did a fantastic job. Was extremely friendly and courteous. Arrived on time and kept his workspace very clean, also cleani... See more
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Company details
Written by the company
At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
Contact info
Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, United Kingdom
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
Clive's professional and friendly service
Clive came to sort out some adjustments in my new build property kitchen. He was really thorough and made sure everything is as it should be. Was super friendly and kind to my daughter who was here. Hope to see him again soon with some follow ups!
12 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Good morning Amanda and thank you for your 5 star review, we appreciate you taking time to write this.
We will pass your comments to Clive and we're so glad you had a good customer experience with us.
Jay
Senior Customer Experience Advisor
Friendly, Efficient, and Professional
Clive was amazing today!
He installed a new tap for us and did an excellent job. Professional, friendly, and efficient. Thanks, Clive and PRM.
11 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Many thanks for your 5 star review, we appreciate your feedback and will pass your comments back to Clive!
Jay
Senior Customer Experience Advisor
Great service
Kevin came out to us today to change a panel on our kitchen and was very professional and the job completed perfectly. Very polite and professional
11 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Thank you Jade for taking the time to leave us a review.
We will pass your kind comments on to Kev, he will be most pleased you had a good customer experience with him today!
Jay - Senior Customer Experience Advisor
First Class Service
I managed to source a matched plastic locked kitchen cabinet shelf support which I ordered on the internet online from Paula Rosa Manhattan. I was not only impressed with their website and the ease to place the order but their email communication and delivery of the goods was most impressive. Should the need arise again I will certainly be looking at their website. Thank you.
8 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Geoff,
Thats great to hear - glad we had what you needed, and it was easy to order with prompt delivery!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Very happy with the service!
Kevin came in today to replace our kitchen cabinet doors. He was very kind and professional. The service was high quality and very fast. The kitchen was left spotless. Would highly recommend!
6 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Maria,
Thank you so much for your feedback - we really appreciate it.
So happy to hear everything was done to a such a high standard and Kevin left your kitchen spotless.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Great experience!
Kevin was great. Polite, professional, and efficient. He not only fixed the issue we called him for, but also other issues he spotted that we hadn't! Thank you
5 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Good Afternoon,
Many thanks for the review - i'll share this with Kevin and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Amazing service from Kevin
Amazing service from Kevin, quick and professional with a friendly attitude.
5 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Emily,
Many thanks for your review - great to heat that Kevin was so professional and friendly.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was great
Kevin was great, friendly and swift! I initially missed him which was my fault. However, he came back within the hour! Highly recommend
5 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Carla,
That's great to hear, we really appreciate the feedback - if an appointment is missed we will always do out utmost to return ASAP, so im glad Kev was back within the hour!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin Came when promised and fixed the…
Kevin Came when promised and fixed the issue and explained everything
5 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Naomi,
Thanks for your feedback - it's great that Kevin arrived as scheduled and was able to resolve and explain the issue.
If there is anything we can do for your in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
Martin did a fabulous job installing my…
Martin did a fabulous job installing my island. He was polite and helpful and checked with me on the positioning to make sure I was happy and everything was accessible and worked well with this new addition to my PR kitchen. Many thanks Martin. 😊
4 August 2025
Unprompted review
Reply from Paula Rosa Manhattan
Good Morning Mrs Ashcroft,
Many thanks for taking the time to leave a review - we really appreciate the feedback - we're so happy Marin installed your additions to such a high standard - i'll make sure to share this with the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin is very thorough and helpful
Kevin is very thorough and helpful. I would definitely recommend him.
30 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Susmit,
Many thanks for your review - its great to hear that Kevin did such a great job.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive made a great job
Clive was efficient and job done.
He also gave good advice on maintenance and other household needs. Thank you for your kindness Clive.
28 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Mariam,
Thats great to hear - we really appreciate the feedback and its great to hear that Clive dished out some good advice!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin arrived promptly was polite and…
Kevin arrived promptly was polite and completed the job within a few minutes. No mess.
28 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Claire,
Many thanks for your feedback - we appreciate you taking the time out to leave us a review.
So happy that everything was done promptly and with no mess.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Very professional job.
We have just had a small job done by Clive from Paula Rosa Kitchens. He was very professional and friendly and did an excellent job.
22 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Mr Dillon,
Many thanks for your review, we really appreciate the feedback.
It's great to hear how professional and friendly Clive was - i'll share this with the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Excellent service
Excellent service. Engineer Martin was friendly, professional and rectified the issue with my kitchen sink immediately. Fab customer service!
22 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Mia,
Thanks for your review - we appreciate you taking the time.
I'll make sure to share your thoughts with Martin and the rest of the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
There were some issues with the door…
There were some issues with the door sizes for the boiler cover which were resolved with customer care. Martin the engineer did an amazing job refitting the various doors and covers to an excellent standard. He was so helpful in setting up conversations with the main office and my experience has been a positive one. The actual product is of a high standard but the customer care has been exceptionally good.
22 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Mark,
Thanks for your review, we really appreciate the feedback.
Great to hear about the high standards and how helpful Martin was - i'll share this with team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Helpful
Clive was very helpful, friendly and professional. Replaced the kitchen door with no fuss
22 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Rob,
Many thanks for your review - we appreciate you taking the time to leave us some feedback - i'll share this with Clive and the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Experience
Kevin was very good
Kevin was very good. Finished unit looks good and he cleaned everything away afterwards.
16 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Stephanie,
Many thanks for your feedback - we really appreciate it.
I'll make sure to share this with Kevin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was outstanding
Kevin was outstanding, extremely friendly, professional and went above and beyond to ensure our doors were fitted perfectly.
14 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Mr Bond,
Many thanks for your review, we really appreciate the feedback.
I'll make sure this gets shared with Kevin and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Reply from Paula Rosa Manhattan
Hi James,
Thanks for your review - great to hear Kevin did such a top job!
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
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