Always get to speak with knowlegeable people who are always polite,and willing to assist. Having switched my pugs to this brand several years ago we have never looked back.People always comment h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are new to feeding our dog raw food, she needs a low purine diet to stop crystals in her urine due to her taking allopurinol for Leishmania. Everyone there was extremely helpful and knowledgeabl... See more
Company replied
ProDogs customer service and knowledge of their product and nutritional advice is great. My dog is loving the food and I wish we’d have switched to raw sooner! His coat is amazing and gut health has d... See more
Company replied
I’ve been feeding my boy Zeus on ProDog Raw for a while now and I’ve never seen him get so hyped for dinner. He absolutely loves it, bowl’s gone in seconds every time. His coat’s shinier, he’s got lo... See more
Company replied
Company details
Written by the company
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Contact info
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, United Kingdom
- 01278556155
- support@prodograw.com
- prodograw.com
4.5
Excellent
793 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Prodog are the only company I trust for…
Prodog are the only company I trust for being open about their ingredients and my two dogs love their food. The company with the most variety
4 November 2025
Unprompted review
Reply from ProDog Raw
Hello Kate,
Thank you so much for your wonderful feedback. We're thrilled to hear that you trust ProDog and that your two dogs are loving their meals. Transparency and variety are really important to us, so it means a lot to know that you appreciate both.
Thanks for being part of ProDog
Best wishes
Team ProDog
My dog is thriving on prodog raw.…
My dog is 8.5 months old and I have given him prodog raw from the start which was advised by the breeder.
I am very pleased I took notice, my dog is thriving on the food. I have experienced fast delivery from prodog which is amazing, the choice is good, the quality seems very good and customer service that I have experienced has been excellent. 10/10
29 October 2025
Unprompted review
Reply from ProDog Raw
Hello Maxine,
Thank you so much for your super feedback.
We’re delighted to hear your pup is thriving on ProDog Raw and that you’ve had such a positive experience with our products and service.
It’s heartwarming to know your breeder recommended ProDog. We really appreciate your support and your 10/10 review.
If you have any questions or need assistance, please do get in touch with us.
Best wishes
Team ProDog
Happy customer
I've been a customer with Prodog for over a year now,in that time my 2 dogs (staffy & pocket bully) have tried several of the variations from the Complete range while I learned more about raw feeding ,they thrived ,I now use Prodogs 80/10/10 range and it's dogs eagerly waiting and clean boards everytime but more importantly my dogs are healthy and energetic ,with shiny coats and mischievous glints 🙂
31 October 2025
Unprompted review
Reply from ProDog Raw
Hello Steve,
Thank you so much for your wonderful review. We’re thrilled to hear your dogs have thrived on our food and that you’ve enjoyed exploring the different variations from the Complete range. It’s super to know they’re happy, healthy, energetic, and sporting those shiny coats (and mischievous glints!).
Your support over the past year means a lot to us, and we’re delighted to be part of your dogs’ mealtimes.
Best wishes
Team ProDog.
Food and advice
Excellent advice when needed fast response to any questions you may have very helpful the food is excellent quality our dog loves it.
29 October 2025
Unprompted review
Reply from ProDog Raw
Thank you so much for your kind review. We’re delighted to hear that you’re happy with our advice and that your dog loves the food.
It’s always our goal to provide both high-quality nutrition and helpful support whenever you need it. Thank you for letting us know we are reaching our high standards.
We really appreciate your trust and feedback.
Best wishes
Team ProDog
Order not delivered on time, poor customer service.
My order has not been delivered on the expected day. They seem to find it acceptable that a courier can deliver it a day later than the given date. Well it is not. Neither is it acceptable that when it arrives a day late if any of it is defrosted I will have to go through a complete rigmarole WITHIN 1 HOUR of delivery to make a claim against them. I will not be able to do that, no one will be here tomorrow. I have asked them to cancel the delivery and refund me - they will not. Incidentally my own business involves sending out perishable goods, we use a 24 hour service, if it fails we give our customers the benefit of the doubt without expecting them to jump through impossible hurdles. The way I have been treated by this company is outrageous.
30 October 2025
Unprompted review
Reply from ProDog Raw
Hello Sharon,
We are genuinely sorry to see the frustration caused by this, and I completely understand how disappointing this experience has been for you. It’s never our intention for a customer to feel let down, and I do appreciate you taking the time to share your thoughts.
We always do our best to support every customer fairly and in line with our published terms. I realise this situation has been frustrating, particularly with the courier involved, and I’ll make sure your feedback about DHL and delivery performance is passed directly to our logistics team for review.
While we may not be able to reach the outcome you were hoping for, please know that your feedback will be taken seriously and used to inform our ongoing service improvements.
We must be clear on expectations that we do outline that delivery estimates must allow for up to 24 hours of delay and our packaging keeps the integrity of parcels for this period, as we regularly send to 2 day delivery areas.
With this in mind, please always ensure you are available for your estimated delivery date and the following day to avoid these circumstances.
After contacting our customer service team this morning, we have been advised that the utmost has been done to ensure this is delivered ASAP today.
Best wishes
Team ProDog
Best service and quality
I have a 5-year-old cockapoo who turned his nose up at all food and has allergies. Since I have decided to put him on raw food, ProDog Raw is the only food I've given him, and he loves it. Never fails to eat his entire bowl, his coat is soft, and he's had no issues whatsoever. Also the customer service is 10/10.
28 October 2025
Unprompted review
Reply from ProDog Raw
Hello Dona,
Thank you so much for your wonderful review. We're delighted to hear that your cockapoo is loving his ProDog Raw meals and that his coat and health are thriving. It’s always amazing to see the difference raw feeding can make.
We truly appreciate your kind words about our customer service too. Our team will be very happy to hear your feedback.
Thanks again for choosing ProDog
The best dog food for your dog.
The best dog food for your dog.
ProDog Raw is delivered to our doorstep already frozen, and in 500gm boxes, different from chicken, and mixes of the above. That's what I have for my dog, but there are quite a few different mixes.
The back up team are very good and patient and friendly, nothing is too much trouble for them, they are brilliant.
I thoroughly recommend the whole company, from ordering to your dog enjoying their dinner!!
10 October 2025
Unprompted review
Reply from ProDog Raw
Hi Sandy,
Thank you so much for your wonderful feedback. We're delighted to hear that both you and your dog are enjoying ProDog Raw. It’s great to know our delivery, packaging, and variety of mixes are working well for you, and that our team has been able to provide the friendly, helpful service we strive for.
Your recommendation truly means a lot to us.
Best wishes
Team ProDog
The food is really great and my pup…
The food is really great and my pup loves it. Packaging is really good and the tubs all stack neatly. There is also feeding guidelines on the box which was really helpful. Nothing but good ingredients in the food which is perfect. . After a small delay with my order due to an issue with the courier the staff at prodog were very quick at getting a replacement order sent out to me and kept me updated along the way.
9 October 2025
Unprompted review
Reply from ProDog Raw
Hi Luke,
Thank you so much for your lovely review. We're thrilled to hear your pup is loving the food and that you found the packaging and feeding guidelines helpful. We really appreciate your patience with the courier delay. We’re glad our team could get everything sorted quickly for you.
Your kind words mean a lot to us.
If you have any questions, please do get in touch, we're always happy to help.
Best wishes
Team ProDog
A Cut Above the Rest!
I have fed our dogs on raw for quite some time but ProDog Raw takes raw feeding to another level. The quality and variety of the food is second to none and what’s more you can avoid chicken and/or beef and still get good variety. We have a dog with a severe chicken allergy and we discovered the cause of her discomfort with the help of ProDog Raw’s fabulous nutritionalist; Alison. She supported us through a desperate time, enabling us to eliminate our dog’s scratching. She is no longer covered in sores and her coat is deeply shiny. All achieved without a single and potentially costly visit to the vet.
All this and so much more!
Just imagine if all your meals were dried? l couldn’t imagine anything worse…
20 October 2025
Unprompted review
Reply from ProDog Raw
Hi Claire,
Thank you so much for sharing your experience. We’re absolutely delighted to hear that your dog is thriving on ProDog Raw and that Alison was able to support you through your dog’s allergy. It’s super to know her skin has healed and her coat is shining again. That’s exactly the kind of transformation we love to hear.
We take great pride in offering high-quality, varied meals (without chicken or beef when needed!) so every dog can enjoy the benefits of raw feeding. Thank you for trusting us to be part of your dog’s health and happiness. Your feedback means the world to our team.
Best wishes
Team ProDog
Pro dog are so helpful to make sure…
Pro dog are so helpful to make sure your dog is on the right diet for him/her . They give you lots of ideas and suggestions and generally they work! Thank you much appreciated .
20 October 2025
Unprompted review
Reply from ProDog Raw
Hello L Roper,
Thank you so much for your kind words. We’re delighted to hear that our team’s advice and suggestions have helped you find the right diet for your dog. It’s always our goal to make raw feeding simple, supportive, and effective — so we’re so happy to hear it’s working for you. Your appreciation means a lot to us.
Best wishes
Team ProDog
Great honest caring company
Great company, great staff are very helpful and knowledgeable and always take time to answer any questions I have, they are brilliant and dont just recommended products but take the time to ask about your pet and any concerns you have, I have used this company a few times now and will continue to use them my only regret is that I didn't find them sooner, would highly recommend this company to all pet owners they go above and beyond. Not only great products but good honest caring advice they have helped my girl with arthritis and even advised things to do at home that will help her wonderful
17 October 2025
Unprompted review
Reply from ProDog Raw
Hello Star,
Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased to hear that you’ve found our team helpful and that our advice has made a positive difference to your girls' arthritis.
We always aim to provide honest, caring support and guidance tailored to each pet’s needs, so it’s lovely to know that this has come through in your experience. Thank you for your trust, loyalty, and recommendation. We’re so happy you found us (even if a little later than you’d have liked!).
The ProDog Raw Team
ProDogRaw are a great company to deal…
ProDogRaw are a great company to deal with. They have great communication and are always on hand to support you and answer any questions you might have. Yes they might not be one of the cheapest brands on the market, but their food is of great quality. I started feeding my dogs ProDogRaw years ago now back when they did a trio bundle and I used to get 25kg plus £9.50 delivery and it still only came to £52. Boy how much things change lol 😂 but I still trust this company for providing the best nutrition for your dogs, even though it now costs me £151.99 for 25g. Their supplements are fantastic also. And they even sponsor a fly ball team at crufts each year. They also have so many flavours to choose from so if you’re looking for a complete, they have it. Or if you’re looking for an 80/10/10 they have it. Or if you’re looking for novel proteins, if your dogs have allergies to the normal common proteins, they have it. I have previously fed my dogs their Core bundle, sensitivity bundle, and now I’m feeding my current dogs their exotic bundle. Bundles work out better value but you can also make up your own box with the flavours of your choice. And now they have finally stayed with couriers that don’t deliver damaged boxes or tubs. So I can highly recommend ProDogRaw for everyone that wants the best for their dogs with all the hard work done for you.
13 October 2025
Unprompted review
Reply from ProDog Raw
Hello Carrie-Ann,
Thank you so much for taking the time to share such a detailed and thoughtful review. We truly appreciate your continued trust and loyalty over the years; it means the world to us.
It’s great to read that you’ve seen the value in our quality, variety, and ongoing improvements, from our bundles and novel proteins to our new courier service. We’re delighted that your dogs are thriving on ProDog Raw and that our supplements and customer support have also made a positive difference.
Thank you again for your high recommendation of us and for your continued support. We are truly grateful.
Best wishes
Team ProDog
Our dog was on Prodograw raw meat diet …
Our dog was on Prodograw raw meat diet in the first year of his life and then we switched to dry food he developed allergies per vet recommendations we had him on 5 Allergy Tablets per day and hypoallergenic/hydrolyzed diet his allergies only slightly improved, he was still biting and licking his paws, his ears were still red and itchy.So I decided to go back to a raw diet.Prodograw advice service was excellent!! They asked alot of questions regarding my dogs condition and they answered my emails very quickly and we're really helpful.No more allergy tablets and my dog loves his new diet from Prodograw exotic range, and on the advice given he has Protect Itch & Allergies as well.Its early days hopefully his condition will improve, as he continues with this new diet.He particularly likes venison and wild boar.!!!
9 October 2025
Unprompted review
Reply from ProDog Raw
Hello Giulia,
Thank you so much for sharing your experience. We’re delighted to hear that your dog is enjoying his return to a raw diet and that our advice service was helpful throughout the process. It’s wonderful to know he’s loving the exotic range, venison and wild boar are great choices for sensitive dogs.
We hope you continue to see even more improvements as he settles fully into his new diet. Please don’t hesitate to contact us if you ever need further support or guidance, we’re always here to help.
Best wishes
Team ProDog
Putrid meat and I'll dogs with no responsibility from company
Never had issues for years buying this product, however, we had a batch delivered for our dogs and it was defrosted. Blood everywhere. This has never happened before. We put it away and the smell was vile. We fed our 2 dogs this... Vomiting and diarrhoea from both of them. The smell of both the food and vomit are of the putrid smell of the meat, and only the meat comes back up. We have a newborn so it's not ideal.
My husband contacted them for a reply to say it's a gastro infection and not the putrid meat we received, and to feed them on dry kibble. This is not the case and absolutely the food being defrosted. They won't take responsibility for the faulty meat. Never had it delivered defrosted and putrid before.
Looks like we will be taking our custom elsewhere after years of buying from here
14 October 2025
Unprompted review
Reply from ProDog Raw
Hello Alou,
Sorry to hear about your recent experience. This is certainly not the standard we aim to uphold, and we understand how upsetting this must have been after years of being a loyal customer.
In your email to us over a week after delivery, you were concerned that the food arrived defrosted. It’s important to contact us straight away, so we can investigate and address it with our delivery partners, as this would indicate a delivery or handling issue.
You have advised that the food arrived in a putrid and defrosted state, and you fed it to your dogs. We absolutely would not recommend doing this. Your original correspondence did not state this and we would have most certainly stated this then.
Our nutritional advice was based on your guidance that the meat was partially defrosted, not putrid and our advice was to feed just bland, lean home-cooked food for a good few days and then if all is okay after 4-5 days, slowly start to introduce the leaner raw food again.
I hope this works to clarify any misconceptions and we would be more than happy to continue any nutritional support with you.
Please get in touch with us directly at support@prodograw.com with your order number and any photos or details of the affected batch so our quality assurance team can review it as a priority.
We appreciate you sharing your feedback and would really like the opportunity to look into this further.
Kind regards,
Team ProDog
Prodograw is just great!
Prodograw is great and an example of how companies should be run. The website is so easy to use, the products are great and my girl loves the food. Customer service is so good. Any queries and your email is answered extremely quickly and efficiently. I also buy Repel from them which prevents against worms, fleas and ticks and it really work and best of all, all natural products. Excellent!
26 September 2025
Unprompted review
Reply from ProDog Raw
Hello Sarah,
Thank you so much for your wonderful review. We're thrilled to hear that you and your girl are loving ProDog Raw and reaping the benefits of natural parasite prevention support.
It’s also great to know you find our website easy to use. Thank you also for mentioning how efficient customer service is. I will certainly pass your kind comments forward.
Your support means a lot to us. Thank you for being part of ProDog.
Best wishes
Team ProDog
Happiest Shiba on ProDog Raw
Before buying with ProDog Raw I made an enquiry as my dog has allergies. Not only did they respond within 24 hours but they were incredibly thorough and knowledgeable. Couldn’t ask for better on the quality of the food, the delivery and price. My dog has never been so excited to eat his food.
7 October 2025
Unprompted review
Reply from ProDog Raw
Hi Leigh-Ann,
Thank you so much for your wonderful feedback. We’re so happy to hear your Shiba is loving their ProDog Raw meals 🐾 and that our team could help you find the right options for their allergies. It’s fantastic to know you’re pleased with the quality, service, and delivery, and even better that mealtimes are now something to look forward to for Shiba.
Thank you once again
Best wishes
Team ProDog
Best decision ever!
We’ve been using ProDog for 2 years now. I picked ProDog based on reviews and the masses of information on their website - moving from dry to raw is a big step for owners. Needless to say we haven’t looked back. Our dogs are in the best physical condition ever, we are managing their weight effectively for the first time, and they LOVE their food. We have only used customer service 3 times, and cannot fault them, the team are friendly and helpful. We have a subscription for delivery every 14 days, the courier communication is good and the parcels arrive in good condition. Highly recommend:)
3 October 2025
Unprompted review
Reply from ProDog Raw
Hi Nicola,
Thank you so much for your wonderful review. We’re absolutely thrilled to hear that your dogs are thriving on ProDog Raw and that the switch from dry to raw has been such a positive experience. 🐾
It’s great to know our information and support helped make the transition easier, and we really appreciate your kind words about our customer service and delivery. Thank you for being part of the ProDog family, and for recommending us so highly.
Best wishes
Team ProDog
Great quality and service
Adopted a Dachshund 3 years ago. Feeding raw dog food was recommended as she was in poor condition after being farmed.
She loves Pro dog complete , her coat improved rapidly and she is now in excellent condition with loads of energy.
Customer service is brilliant and delivery prompt.
I fully recommend.
3 October 2025
Unprompted review
Reply from ProDog Raw
Hello Teresa,
Thank you so much for sharing your lovely story. We're delighted to hear how well your Dachshund has thrived on ProDog Complete.
We’re so glad she’s now happy, healthy, and full of energy.
Thank you for your kind words about our service and for recommending us, it truly means a lot.
Best wishes
Team ProDog
My beautiful bernese Mountain Dog puppy…
My beautiful bernese Mountain Dog puppy loves this food, we do add a few veg to it, we recommend this food to anyone, she love's it
2 October 2025
Unprompted review
Reply from ProDog Raw
Hello Mr Dennis,
Thank you so much for your kind words. We’re delighted to hear your beautiful Bernese Mountain Dog puppy is loving her food, and adding a few veggies sounds like a delicious touch.
We really appreciate your recommendation and are thrilled to be part of her mealtime routine.
Best wishes
Team ProDog
Amazing customer service amend variety
Amazing customer service. Always quick to respond and act on. My dog is soooo fussy with her food and they offer so much variety so not even she can get bored!
2 October 2025
Unprompted review
Reply from ProDog Raw
Hi Ch,
Thank you so much for your lovely review. We're so pleased to hear that you’ve had a great experience with our customer service and that your fussy pup is enjoying the variety we offer.
We know how particular our four legged friends can be, so it’s great to know we’ve helped keep mealtimes exciting.
Best wishes
Team ProDog
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