productcaregroup.com Reviews 6,937

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being polite, friendly, and efficient, often going above and beyond to ensure satisfaction. The delivery service is consistently praised for its professionalism, punctuality, and careful handling of products, including complex installations and removal of old appliances. Many people appreciate the helpfulness of the delivery teams, who often assist with unpacking, placing items in desired locations, and even solving unexpected problems. However, some customers also noted significant issues with delivery, including items not arriving, missed delivery slots, and a lack of communication regarding delays or cancellations. A few other people also felt that customer service was unhelpful or condescending when trying to resolve these delivery problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Delivery service

Customers had positive experiences with delivery service, often praising the professionalism and helpfulness... See more

Service

People report positive experiences with service, often highlighting the helpfulness, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers praising the professionalism and helpfulness... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing satisfaction. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big shout out and thanks to Shaun Mc, the driver who delivered our new fridge this morning. Good communication (he called twice to let us know when he was arriving), and then helped with the unpack an... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Connor came to install our Miele dishwasher on Monday the 22nd of June. He arrived promptly within the stated time slot. He was polite, friendly and efficient. He did the dishwasher installation easi... See more

Rated 5 out of 5 stars

My upright freezer was delivered within the time slot notified the previous day. Lee G was friendly, efficient and professional, removing the packing material and placing the freezer exactly where I w... See more


Company details

  1. #19 of 36 best companies in Courier and Delivery Service
  2. #57 of 133 best companies in Appliance shop
  3. #92 of 193 best companies in Electronics store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

After having my delivery delayed by a…

After having my delivery delayed by a day due to a brake down Giuseppe delivered my washing machine on time this morning. He was friendly and removed the bolts for me, very professional and had a genuine smile on his face.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Washing machine delivery and installation

The delivery was due 2/5/26 I received a call stating van had broken down and would deliver early next day which happened
The delivery man was prompt polite and really helpful. He removed old machine and installed new one. He did point out damage and will take necessary action to rectify. The Technician's name was Giuseppe. A really helpful person

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Peter and Max delivered my fridge and…

Peter and Max delivered my fridge and took my old fridge away. The fridges were big and awkward to move out and in and due the twists and turns in the property. However they did the move out and in a professional and efficient manner. Thank you.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Ryan Hill

Ryan Hill: The person who delivered my fridge today was well mannered and respectful with my home and myself. As a wheelchair confined person, it’s a rare characteristic on how I’m treated.
Thank you.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had a tumble dryer replacement. Very good service. Paul replaced it with care and took away old tumble dryer and packaging and refitted our integral door on the dryer. Very impressed with care shown. Thank you Paul Hayes

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Careful, courteous and quick.

Thanks LeeG and MasonL. I really appreciated your careful navigation of the old/new fridge out/in with steps and tight corners. Arrived when predicted, and left quicker than I expected. Brilliant.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I had delivery of a new appliance today…

I had delivery of a new appliance today (Tumble dryer) it arrived ahead of schedule which I was pleased about! Giuseppe called 30 minutes before to check this was ok and give me notice, he also brought it down the steps to my house. Fantastic service and a lovely man.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Fridge freezer delivery, no lift

Just had my new fridge freezer delivered by Neil and Quinn. Great service, and very quick. They made sure I was happy with everything before they left too. I live in a flat up 4 flights of stairs, where there is also no lift, and they brought it up no problems.
Very pleased, thank you both Neil and Quinn!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Washing machine delivered and installed…

Washing machine delivered and installed today by Neil & Quinn.
Called enroute and once arrived outside. Managed incredibly well navigating the incredibly awkward staircases to my property.
Slight issue due to the aged water pipes but quickly sorted and machine hooked up.

Very friendly guys, professional & honestly an asset to the company.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Ashley- went above and beyond

Ashley was a lovely guy. Asked me how my day was going, courteous and helpful.
Took my appliance all the way through to where it would be fitted and he even unpacked it all and took away the rubbish too.
I’ve never had that done and it was a lovely extra that made my day.
Thanks Ash!

29 April 2026
Unprompted review

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