Pro Espresso Reviews 

Tim and the Pro Espresso team were great throughout, providing regular updates on the machine availability and delivery, then personally delivering the machine and accessories when it was available. This was followed up by first class aftercare which made the experience all the more relaxing and helped us get the coffee machine up and running in no time. Would thoroughly recommend using Pro Espresso.

Delivery was great and fast, product is even better. Arrived in perfect condition and works extremely well!

"★★★★★ I recently purchased a Rocket R58 from PRO Espresso, and the experience was outstanding. Tim provided excellent advice, ensuring I chose the perfect machine. The ‘two man’ delivery team was prompt, and the setup instructions were clear and easy to follow. The Rocket R58 itself is a dream, delivering barista-quality espresso right at home. Highly recommend ProEspresso for their exceptional service and top-notch products!

Tim at Pro Espresso has gone above and beyond for me and I can't thank him enough.
My original order of a Rocket Appartamento was unavoidably delayed. Tim called me to let me know and immediately offered to upgrade my order to a Rocket Appartamento TCA with no extra charge!

The machine arrived yesterday 31/5/24 and the delivery guys were superb.

I'm absolutely loving my new machine.

I cannot rate Pro Espresso highly enough and would wholeheartedly recommend the company to family and friends.

What a fantastic company they are.

Machine eventually delivered is great, but company seems to have issues with keeping up to promises,time-keeping, generally, and staff holiday is no excuse, and further excuses of 3rd party suppliers for one thing they don't stock themselves wear thin after 2-3 weeks. Delivery promises are bad generally. 2 person delivery for espresso machine? A lie, and just as well my back was just recovered enough to help the one person get machine from back of waste of road SUV and into house.

Thank you to the team at Pro Espresso.
Communication was great, your team went above and beyond helping me out and speedy delivery also.
100% recommend buying from the pro Espresso team.

Great service from the Pro Espresso team. Very personalised interactions. Flexible delivery on time

Some great advice from Tim and what a great coffee machine

Tim at pro espresso did everything to get my Machine to me when agreed, he’s responsiveness is second to none and he made the whole customer experience was great the whole procedure ran seamlessly.

Very helpful and responsive - great service and great products

I was recommended to Rocket having had a MCS Minima but disliked the service from the company I bought it from. I can't remember how I found Pro Espresso but I'm very glad I did - probably it was from the same recommendation.... anyway.... All email questions answered immediately by their director Tim, starting out on a Sunday! We roast our own coffee, so quality is paramount. He recommended one of their grinder/espresso machine packages, which is proving to be wonderful. A really big step up from the ACS Minima and Sage Pro grinder in terms of quality of build and coffee.
Another big plus point is their engineers coming to service and repair on site rather than having to send the machine in. Our ACS was smashed by DHL when we were told to send it for repair - but that's another story.

The company kept in touch throughout the process advising me of progress.
Part of my order hadn’t arrived, and when I contacted them, they were very apologetic and said were waiting on the delivery from Italy but I should have been informed. Fortunately it was only an extra that I had ordered and hadn’t affected my use of the machine. I would have no hesitation in recommending this company.

Love coffee but I’m no Barista. Worked my way up to a sage, was never anything special. A friend told me about Rocket. Did feel a big step up, was nervous.
Wish I had discovered Rocket earlier. They are the most amazing machines ever. These are heavy duty yet perfect for the home,compact and powerful. My coffee had never tasted so good. They are like professional machines but for small places. My kitchen is small!
I wouldn’t hesitate to purchase one. You will be amazed. My barista skills have got so much better.

Continual missed delivery promises coupled with poor communications.

Excellent customer service email to check day for delivery

They delivered as promised. Very happy with our purchase and the service provided by Proespresso!

Fantastic service from start to finish.
Courtesy call regarding shipment and ETA- white glove delivery service unpacked, took the packaging.
Product are second to non- will defiantly use again 5*

Great service and communication throughout. Recommend.