ProParts USA Reviews 8

I would NOT recommend this company. When I placed are our order the items were "in stock". After a week of not hearing anything, I contacted them requesting an estimated ship date. Items were out of stock, back ordered for maybe 2-4 weeks. I canceled the order and requested credit back on my card. (BTW, when I ordered, the charge was on my card within 24 hours). After two weeks, I still don't have my refund.

Did a purchase online, set several emails on where my product was, got contacted three months later that parts were not available, charged me a charge for comparable parts and still never ship them out - been over a year and still have not received my parts or gotten my money back and will not answer phone calls or emails

Ordered wheels October 8, 2023. I have not received wheels, explanation or refund as of yet.
I’ve called and emailed
Proparts USA
to no avail.
Either pro parts USA is no longer in business or I was scammed. I would have left a picture of wheel, but I have nothing to show for my money.

These people are fraud. I placed an order for a strut on July 13 2023. I received one email asking if I want 1 or 2. I responded I want one. Then 30 pass and I don’t receive the strut. I email them again and they say it’s back ordered. Then fast forward to November 2023. I ask what happened and they say it’s still back ordered. I ask for my money back. Emailed them 5 times and each time they reply with “would you like a different brand” I don’t know if they are playing stupid or trying to avoid giving me a refund. It’s almost December and I still didn’t get my $200 back. Wish me luck and please don’t waste your time and money with ProPart USA

This place rocks could not find this part anywhere they called me back and said they have it. 10 should have more stars thanks guys

Order one rim to replace a damaged wheeel.. ordered online because price was a little less. DAYS WENT BY NO TRcking or shipping info.. sent email saying did I realize I only bought and paid for one , I replied yes .. Got another email saying okaybwe will process your order in the next couple of days .. A week later nothing no shipping or anything .. Wrote to them and now they send a message saying that the set I ordered is used and not sellable... what! I only wanted one and definitely not a used one for the price. SCAM COMPANY BEWARE .. HOPE I GET MY MONEY BACK !
DONT BUY FROM THEM

Yeah no I don’t recommend ordering online, or this place in general. I bought springs for my Pontiac and I had emailed them asking when it was suppose to arrive. Then was notified by Jeff Wong that the part was out of stock, and they emailed me asking if I wanted another brand or a refund. (I never received any type of email regarding this) Not sure why they’d let me buy an item if they never had it. I ended up buying a more expensive brand and the ETA they gave me for this product was about a week, which then turned into a two week wait with no shipping updates . Product was dusty too, lol. Don’t buy from here

Ordered a part here due to it being half the cost compared to other sites. I was immediately informed it was on back order and asked if I wanted something different. I said I'd wait and asked how long. No response. Contacted them again and was told, "We responded on the 25th", and it'd be ~six weeks (there was nothing in my email or spam). After four weeks I contacted them again and asked for an updated ETA to ensure the part was on schedule. Once again no response. I contacted them again after a week and was told communication with the MFG is "VERY slow". Not sure how this excuses completely ignoring your customers. I was once again pressured to buy a different product and opted for other options. I was only given one--a product that wasn't even listed on their site. A lesser quality, less-aesthetically pleasing, lesser-known brand for $133 MORE than the previous part. No mention of the 30% off code I had previously used. A part that was on a more known--and at this point, much more reliable--competitors site for $130 less. At this I asked for a refund and expressed my lack of trust in an unknown brand and the fact that it isn't even listed on their site. They skirted around the refund request not once, but twice, and I was given a second website owned by the same company, where the product IS listed: propartsdepot.com, as well as an offer to price match the competitor if I take the time out of my day to prove the price. I still asked for a refund.

This is where it gets ugly. I then received a very curt "No problem.", followed by an immediate email and text that my order had been canceled and I had been refunded. I immediately went to Amazon Pay to check the status of the payment. No activity. After a couple of days I submitted a claim. No response. I then had to wait another week for amazon to make a judgement and force them to refund me for real.

All said and done the company held my money hostage just short of two months. While I can't prove this is the case, I personally believe that this is either an intentional bait-and-switch gig, or they did so because they realized their cost was far too low and they were going to lose money. Instead of sending the part and taking the loss while at the same time updating their pricing, they simply made excuses and continually tried to upsell me to a LESSER product. During this relationship they couldn't even be bothered to reply to my emails without me emailing them a second time. And when I finally did get them to "send a refund", either their system failed to notify Amazon of the refund or they intentionally tried to fake the refund. When I had to make a claim through Amazon pay they couldn't even be bothered to respond and say yeah, we messed up. Every single thing in this relationship has proven the company to be shady, if not potentially fraudulent.