I was lucky enough to win a competition with Provacan and the email on how to claim was straightforward and made everything easy. My prize was on a subscription basis and the first lot arrived really... See more
Company replied
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Review summary
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Reviews shaping this summary
This is the highest quality CBD oil I have tried. The difference is noticeable from the first drop. Feels as strong as advertised, unlike some brands. This is Gold standard I compare other oils to. Th... See more
Company replied
I want to thank Vicky for her outstanding service and support today. I didn't quite place my first order correctly and she not only resolved this but spent time with me discussing possible product opt... See more
Company replied
Great product. The variety of presentation makes it easier to manage my pain. Great customer service. If only Royal Mail was as efficient.!
Company replied
Company details
- #191 of 276 best companies in Vitamin & Supplements Shop
Written by the company
Provacan epitomises premium quality in the CBD industry. Our meticulous attention to detail ensures unparalleled purity and efficacy in every product. Using advanced extraction techniques, we guarantee consistent excellence, reflecting our unwavering commitment to providing the finest CBD experience to our customers. As one of the UK's most trusted CBD brands, Provacan has earned a reputation for reliability and transparency. We've built trust through consistent product quality, dedicated customer support, and a commitment to safety, making us a preferred choice for CBD users across the UK. Every Provacan CBD product undergoes rigorous lab testing to ensure safety and quality. These tests, conducted by independent laboratories, verify the potency, purity, and consistency of our CBD. This transparent approach provides our customers with the assurance they need to use our products with confidence. At Provacan, our products are backed by scientific research, ensuring they meet the highest standards of efficacy. We collaborate with leading experts and institutions to stay at the forefront of CBD science, integrating the latest findings into our product development for results you can trust
Contact info
Provacan c/o Tenacious Halfway Limited, 11 Shepherd Market, W1J 7PG, London, United Kingdom
- +44 203 0499 595
- care@provacan.co.uk
- provacan.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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t deals easy to order and always…
Great deals easy to order and always arrives on time.
28 August 2023
Reply from Provacan
Dear customer,
Thank you for taking the time to leave such a positive review of your Provacan experience.
We're delighted to hear that you've found our deals great, the ordering process easy, and that your orders consistently arrive on time. Providing convenience, value, and reliability to our customers is essential to us, and it's wonderful to know that we've met your expectations in these aspects.
If you ever have any questions, need assistance, or want to explore more deals and products, please don't hesitate to reach out to us. We're here to make your experience with Provacan as seamless and enjoyable as possible.
Thank you for choosing Provacan, and we look forward to continuing to provide you with excellent service and great deals.
Best regards
Team Provacan
Order #130313032 - Not received
Order #130313032
Have not received the product
Have not received a reply to email I sent on 4 Sep
Have not been called back after leaving message on 0208 138 0343
24 August 2023
Reply from Provacan
Hello W b,
Thank you for taking the time to leave a review and for sharing your experience.
We are very sorry to hear you're displeased with our service, as really, we are only trying our best to please if we can.
Just to acknowledge that our customer support team has reached out to assist you in this matter.
We understand that you placed an order that was shipped after the recent bank holiday and was unfortunately lost in transit, our support team did create and send out a replacement and included a tub of CBD Gummies as a goodwill gesture which was delivered to you the 12th of September.
Should you ever require further assistance please contact our Customer Support at your convenience: info@provacan.co.uk
Thank you for choosing Provacan, and we hope to have the opportunity to serve you better in the future.
Best regards
Team Provacan
Subs are likely a scam
Subs are likely a scam. They pause the sub when time for your free order, and does not allow you to delete it, no matter how many times you try. Then you start a new subscription, and they restart the old one without notice or chance to say 'no'. Had to write to them to get both cancelled, which they did, and even sent me the free month they skipped before. Could just be really cheap website design and bad management, but feigning incompetence is a scammers go-to, and those are choices they made. Also prices are over-inflated or they would not be able to offer a 30% discount to certain people constantly, or the subs all at 30% off all the time and still be in business.
Unfortunately, they are the only company my doctor recommends, so we're stuck with them until that changes, but I definitely recommend just getting one-offs and not risk the subscription service. Though, don't get too many at once. My free ones, which they also sent without asking, are capsules and will probably be melted and useless by the time I get to them. Wish they'd asked when i wanted them, as I already had the extra month I didn't order.
As soon as I find somewhere better, or they significantly clean up their act, I will update this review.
31 March 2023
Reply from Provacan
Hello aevus,
Thank you for taking the time to leave a review and for sharing your experience.
We would like to address your concerns and provide clarity regarding your subscription plans. We appreciate your feedback and sincerely apologize for any confusion or frustration you experienced.
Upon reviewing your case, we found that you had two separate subscription plans with us, and we understand that you wanted to cancel them. However, there was an oversight that resulted in your 4th renewal being sent for free, along with the shipping fee.
We want to assure you that our intention is always to provide transparent and customer-friendly service. We value your feedback, and we recognise that you did not wish to receive the last renewal. To rectify this, we would be happy to send you a pre paid return label for the last shipment. Once we receive it back, we will keep it on hold and send it to you when you are ready for it. Your satisfaction is essential to us, and we are committed to making this right for you.
We are actively working to enhance our subscription management system to prevent such occurrences in the future. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team at info@provacan.co.uk
Thank you for choosing Provacan, and we hope to have the opportunity to serve you better in the future.
Best regards
Team Provacan
Best cbd about
23 August 2023
Reply from Provacan
Dear Marie-Christine,
Thank you for your glowing 5-star review and for choosing Provacan as your CBD provider.
We're honoured to be regarded as the "best CBD about." Providing top-quality CBD products is our passion, and we're delighted that you've found our offerings to be exceptional.
If you ever have any questions, need product recommendations, or require assistance, please don't hesitate to reach out to our dedicated customer support team. We're here to ensure that you continue to have the best CBD experience possible.
Thank you for choosing Provacan, and we're committed to delivering the finest CBD products to meet your needs.
Best regards
Team Provacan
Reply from Provacan
Dear Angela,
Thank you for your wonderful 5-star review, and we're thrilled to hear that you are very happy with both our service and product.
Ensuring your satisfaction, both in terms of service and product quality, is our top priority. We appreciate your trust in Provacan, and we're delighted to have met your expectations.
If you ever have any questions, need assistance, or want to explore more of our products and services, please feel free to reach out to our friendly customer support team. We're here to ensure your experience with Provacan continues to be exceptional.
Thank you for choosing Provacan, and we look forward to serving you with excellence in both service and products.
Best regards
Team Provacan
I reccomend Provacan
I reccomend Provacan. The products are excellent and the customer service is second to none. Aidan , the Customer Engagement Director, contacted me telling me an issue had been resolved - and I didn't know there was an issue! Preemptive service from people who obviously care.
24 August 2023
Unprompted review
Great product and amazing customer…
Great product and amazing customer service!!
22 August 2023
Unprompted review
Amazing Customer Service
In addition to the superior quality of the product, I needed help from customer service and the response I got from Aidan Fugler was resolute and efficient, which only made my admiration for the brand grow. I highly recommend Provacan, I have been using the product for 4 months and it is certainly one of the best brands on the market.
21 August 2023
Unprompted review
So far so good
Quality products and quality service are pretty much guaranteed. The large array of product categories mean there is likely something for everybody.
27 July 2023
Best CBD product and supplier
Best CBD product on the market. As a sufferer of chronic pain their cbd in higher doses has been a life changer. CBD is expensive, but provacan offers great value for money offering different ways to save money off the normal price. Their customer services is excellent and have gone over and beyond what I would expect in dealing with my queries.
8 August 2023
Unprompted review
Good quality product
Good quality product. Fast efficient service. Would definitely buy again.
23 July 2023
Presenting product & good discount
23 July 2023
Absolutely superb service again and…
Absolutely superb service again and again. I’ve been a Provacan customer for a few years now. The physical and emotional benefits are truly amazing. I have recommended Provacan to many of my friends and family one of which has been diagnosed with cancer. The CBD oil has helped her 10 fold while sleeping.
5*****
4 August 2023
Unprompted review
Very helpful quick response to email…
Very helpful quick response to email also helpful in amendment mistake
23 July 2023
Awesome product and service as always 👍🏻
20 July 2023
Exceptional customer service and products
Exceptional customer service and fantastic quality products. The products themselves are second to none - I’ve been using them since 2018 and will go nowhere else for the CBD that offers me genuine support and relief from my chronic health issues. Customer service is brilliant- Aidan goes above and beyond to sort out any queries/questions I’ve had- he is very patient, understanding and professional. Overall a company that stands out from the rest in a very crowded industry.
14 July 2023
Unprompted review
Reply from Provacan
Hi Ryan,
Thank you for your heartfelt review. It's truly heartening to hear how our products have provided genuine support and relief for you over the years. Aidan will be delighted to hear your commendations, and we're grateful to have him as part of our team, representing our commitment to outstanding customer service. Your loyalty since 2018 means the world to us, and we promise to continue delivering the quality and care you've come to expect.
In a crowded industry, customers like you help us strive for excellence and set us apart. Whenever you have any further queries or needs, know that we're here to assist.
Great product and fast delivery
27 June 2023
Reply from Provacan
Hi Angela,
Thank you for your positive feedback! We're delighted to hear that you're pleased with the product and our delivery speed. We strive to provide the best for our customers, and your satisfaction is our top priority. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing us!
Excellent products and customer service
Provacan provide high quality products at great value. Aidan was outstanding in his customer service as he always is - he enabled me to make an order for a discontinued and discounted range which was so much appreciated. I can't recall a business in my time with such high standards and who are such a pleasure to deal with. I recommend them to anyone interested in CBD oils and i certainly will only be staying with you
6 July 2023
Unprompted review
Reply from Provacan
Hi Liam,
Thank you for your glowing review! We're thrilled to hear about your positive experience with our products and the exceptional service provided by Aidan. It's customers like you that motivate us to maintain our high standards and ensure that we're always exceeding expectations. We're so grateful for your recommendations and loyalty to our brand. Please don't hesitate to reach out if you have any further needs or questions. Looking forward to serving you again!
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