I was lucky enough to win a competition with Provacan and the email on how to claim was straightforward and made everything easy. My prize was on a subscription basis and the first lot arrived really... See more
Company replied
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See what reviewers are saying
Order never arrived. Emailed twice, no response whatsoever. Tried the phone line, no one there - just an answering machine, and again no one followed up. Paid in full but have not received anything. C... See more
Company replied
Great company I've been dealing with for years, top quality, good prices made better by frequent promos. Latest experience was especially telling. Had an issue with a delivery damaged in transit - Aid... See more
Bought this oil to help with anxiety. I live a v busy life like so many of us 2day. Young children, working & lots on my mind. I use exercise, sauna, cold water, breathing techniques & meditation also... See more
Company replied
Company details
- #191 of 276 best companies in Vitamin & Supplements Shop
Written by the company
Provacan epitomises premium quality in the CBD industry. Our meticulous attention to detail ensures unparalleled purity and efficacy in every product. Using advanced extraction techniques, we guarantee consistent excellence, reflecting our unwavering commitment to providing the finest CBD experience to our customers. As one of the UK's most trusted CBD brands, Provacan has earned a reputation for reliability and transparency. We've built trust through consistent product quality, dedicated customer support, and a commitment to safety, making us a preferred choice for CBD users across the UK. Every Provacan CBD product undergoes rigorous lab testing to ensure safety and quality. These tests, conducted by independent laboratories, verify the potency, purity, and consistency of our CBD. This transparent approach provides our customers with the assurance they need to use our products with confidence. At Provacan, our products are backed by scientific research, ensuring they meet the highest standards of efficacy. We collaborate with leading experts and institutions to stay at the forefront of CBD science, integrating the latest findings into our product development for results you can trust
Contact info
Provacan c/o Tenacious Halfway Limited, 11 Shepherd Market, W1J 7PG, London, United Kingdom
- +44 203 0499 595
- care@provacan.co.uk
- provacan.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great for insomnia and anxiety
I’ve been taking a few drops of CBD oil before bedtime to help me sleep and reduce post breast cancer anxiety. It’s really helped, I still wake up with hot flushes, but the CBD oil helps me go straight back to sleep rather than lying awake worrying. It’s meant that I’m not so exhausted during the day, which had meant that I’ve had the energy to start my own business! I’m so glad I’m taking this, which has no side effects at all, rather than the anti/depressants and sleeping pills that the doctor wanted to give me.
22 June 2023
Reply from Provacan
Dear Sophie,
Thank you so much again for sharing your feedback with us. It's wonderful to hear about the positive impact our CBD oil has had on your routine. We're delighted that you're enjoying its benefits and that it's contributing positively to your overall lifestyle.
Congratulations on starting your own business, that's a remarkable achievement! We are truly humbled to be a part of your journey and we're thrilled that you're satisfied with our products.
We truly appreciate your support and look forward to continuing to serve you in the future.
Reply from Provacan
Dear Joanna,
Thank you for taking the time to leave us such a wonderful review! We're over the moon to hear that you consider our CBD oil to be the best. This is exactly the kind of positive experience we strive to provide for our customers.
We appreciate your support and are grateful for customers like you. We look forward to continuing to provide you with high-quality products.
Really like taking oils and the gummies…
Really like taking oils and the gummies feel the difference already
21 June 2023
Reply from Provacan
Dear Lloyd,
We are thrilled to hear your positive feedback! It's great to know that you're enjoying both our oils and gummies. We are committed to providing high-quality products, and your experience validates our efforts.
Thank you for choosing us and for sharing your thoughts. We truly appreciate it and look forward to continuing to serve you in the future
Fast and prompt delivery
29 May 2023
Reply from Provacan
Dear Greg,
Thank you for sharing your feedback with us. We're absolutely delighted to hear that you're pleased with our fast and prompt delivery service.
Please know that we're here for any needs you may have in the future. Don't hesitate to reach out if there's anything else we can assist you with.
Regular customer
Regular customer. Always prompt efficient service and high quality product with some very good offers
29 May 2023
Reply from Provacan
Dear HB,
Thank you so much for taking the time to share your experience with us! As a regular customer, your feedback is especially valuable to us.
We are delighted to hear that you consistently find our service to be prompt and efficient. Moreover, we're thrilled that you appreciate the quality of our products and find our offers compelling. Our team works diligently to ensure that we provide amazing service and product selection to all of our customers, so it's great to know that our efforts are resonating with you.
We truly value your loyalty and your trust in us. It’s always a pleasure to serve you and we hope to continue doing so in the future. Please don't hesitate to get in touch if you have any further comments, questions, or suggestions.
CBD gummies
I've found ordering easy , delivery quick and when I was told it would arrive . I have rheumatoid arthritis and wouldn't be without my gummies as they help dispel the brain fog that comes with this condition.
23 May 2023
Reply from Provacan
Dear Anne,
Thank you for sharing your positive experience with us. We're pleased to hear that you find our ordering process easy and our delivery service reliable. It's incredibly important to us that our customers have a smooth and efficient experience from start to finish.
Thank you once again for choosing us and sharing your story. We're here to support you on your health journey and look forward to continuing to serve you!
great price and delivery always on time.
25 May 2023
Reply from Provacan
Dear Costin,
Thank you so much for your positive feedback.
Your satisfaction is our top priority, and knowing that we're meeting your expectations is a real boost for us. We look forward to providing you with the same level of service in the future.
Once again, thank you for taking the time to share your experience. We truly appreciate it!
I slept on a special deal
I slept on a special deal - then I emailed [on the off chance] and aidan replied and totally hooked me back into the deal I'd missed out on. what a winner.. not to mention that Provacan really helped my mum after she had a trapped nerve.. it's like magic. she was in her room for months and after taking this for 2 days - she was in no pain and was able to walk again.. I just bought some for my 83 year old neighbour who has similar issues with his leg and hips.. fingers crossed it helps him like it helped mumsy.
29 May 2023
Unprompted review
Reply from Provacan
Dear Elliott,
Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that Aidan was able to assist you in securing the deal you'd missed out on. Our team is always ready to go the extra mile for our customers, and we're glad you had the opportunity to experience that.
It's also wonderful to hear about the positive impact Provacan has had.
Again, thank you for your kind words and for choosing Provacan.
We're here for you and your loved ones whenever you need us!
Subscription change
I was having problems changing my subscription to a 2 monthly period so I sent an email and Aidan Fugler replied promptly and guided me through the procedure.
Thank you Aidan for your expert advice.
18 May 2023
Unprompted review
Reply from Provacan
Dear Mr Leeks,
Thank you so much for taking the time to leave us such a positive review. I am very pleased to hear that Aidan was able to help you effectively and quickly. At our company, we pride ourselves on our responsive and knowledgeable customer service and I am pleased to hear that we have lived up to our reputation through your experience.
We have passed on your kind words to Aidan who was pleased to hear that you appreciated his help.
Should you require any further assistance in the future or have any other questions, please do not hesitate to contact us. We are happy to be of service to you!
Excellent customer service and quality products
I have been using Provacan for a couple of years now and cannot recommend their products highly enough. I had a minor delivery issue last week and Aidan at Provacan overseen this and escalated and resolved my issue immediately. Excellent customer service!
3 May 2023
Unprompted review
Reply from Provacan
Dear Kevin,
Thank you so much for taking the time to share your experience with Provacan. We're absolutely delighted to hear that you've been satisfied with our products and services over the past couple of years.
We apologise for the delivery issue you encountered, but we're glad to hear Aidan was able to resolve it promptly and efficiently for you. Our team always strives to ensure our customers have the best possible experience, and it's always rewarding to hear that we're achieving that goal.
We truly appreciate your ongoing support and recommendations. We're looking forward to continuing to serve you with our products and customer service.
PROVACAN DONT GIVE REFUNDS
allowed me to pay for cbd oil when they didn't have it in stock then waited a week to tell me when I asked for a refund over 10 days ago still not got it.
DO NOT BUY OFF THIS COMPANY UNSAFE
25 April 2023
Unprompted review
Reply from Provacan
Dear Frank,
Thank you for reaching out to us and sharing your experience. We are sorry to hear about the problems you had with your order and refund.
I understand that your order of CBD oil was marked as a pre-order. Pre-orders help us gauge demand for a product and ensure that we can fulfil orders as quickly as possible once the item is back in stock.
Regarding your refund, we have recently made some changes to our business which have affected our payment processing system. We apologise for any inconvenience this may have caused you. We are working flat out to resolve these issues as quickly as possible to ensure a smooth and efficient refund process for our customers.
I'm pleased to inform you that your refund was processed yesterday. It is due to be credited into your account today, Tuesday.
Your satisfaction is important to us and please contact our customer service directly at info@provacan.com if you need anything else.
We thank you for your understanding during this time of transition and assure you that we are doing everything we can to improve our service.
Your feedback is invaluable and will help us make the necessary adjustments.
Thank you for your patience and understanding.
Great service at a good price
23 April 2023
Reply from Provacan
Dear David,
Thank you so much for taking the time to leave us a review and sharing your positive experience with us. We're thrilled to hear that you found our service to be great and at a good price. Our team is dedicated to providing exceptional value and experiences for our customers, and your feedback helps us maintain those high standards.
If you have any suggestions or further comments, please don't hesitate to reach out, as we're always looking to improve and offer the best possible services. We truly appreciate your support and hope to continue being your go-to CBD provider in the future.
Once again, thank you for your kind words, and we look forward to serving you again soon!
Amazing
Amazing product and service from Provacan it's the only thing that helps with the pain of my bertolotti syndrome.
I always recommend to anyone I meet who gets any pain.
30 April 2023
Unprompted review
Reply from Provacan
Dear Calvin,
Thank you for sharing your review of our products and service! It's great to hear that you found it helpful.
I appreciate that you recommend Provacan to others. It's always beneficial to spread the word about a great product or service and help others find a solution that suits them.
Thanks again for sharing your feedback with us, and I hope Provacan continues to provide you with a great experience!
The potency varies wildly by oil type…
The potency varies wildly by oil type per bottle and age.
28 March 2023
Reply from Provacan
Dear Howard,
Thank you for taking the time to provide us with your feedback. We appreciate your input and understand your concerns about the varying efficacy of different types of oil, age, and CBD concentrations.
We would like to clarify that the differences in efficacy you have noted are due to the different CBD concentrations in the different types of oil. Each type of oil is formulated for specific needs and therefore the CBD content may vary between them. In addition, a lower mg concentration per bottle will naturally lead to lower potency compared to options with higher mg concentrations.
In terms of age, it is important to store CBD oil properly and use it within the recommended time period, which is usually indicated by the expiry date on the product label. Adhering to this date will ensure that you get the maximum benefit from your CBD oil.
Furthermore, we would like to assure you that each of our products is accompanied by a Certificate of Analysis (COA). The COA provides detailed information about the product's potency, purity, and quality, ensuring that you receive a reliable and consistent product.
Please do not hesitate to reach out if you have any further questions or concerns. We are here to help. info@provacan.co.uk
Reply from Provacan
Dear Lisa,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an amazing experience with our service. Our team works hard to provide exceptional customer experiences, and it's always satisfying to hear when we succeed.
We appreciate your support and are glad to have you as a valued customer. If you have any suggestions, questions, or need any assistance in the future, please do not hesitate to reach out. We look forward to serving you again soon!
Started taking this for Fibromyalgia…
Started taking this for Fibromyalgia and it seems to be helping
24 March 2023
Reply from Provacan
Hello Denise,
Thank you so much for taking the time to share your experience with our product!
If you have any questions or need further support, please do not hesitate to contact us. We wish you continued success on your journey.
It's different to the normal stuff
The stuff I bought doesn't seem to be the same as I have bought previously. And the taste is unpleasant.
22 March 2023
Reply from Provacan
Dear Michael,
Thank you for taking the time to share your experience with us. We're sorry to hear that the Gold Oil you purchased recently is not living up to your expectations, particularly in terms of taste.
We wanted to let you know that quite some time ago, you purchased our Full Spectrum oil, which has a different composition than the Gold Oil. Our Full Spectrum oil contains a wider range of cannabinoids and terpenes, which can result in a distinct flavor profile compared to the Gold Oil.
The Gold Oil is designed to be a more refined product, with a higher concentration of CBD and fewer additional compounds. This difference in formulation can result in a different taste experience. We understand that personal preferences can vary, and we apologize if the Gold Oil's flavor is not to your liking.
If you have any further concerns or would like assistance in selecting a product more suited to your taste preferences, please don't hesitate to reach out to our customer support team. We're here to help you find the best product for your needs.
Thank you for your continued support, and we hope to provide you with a more satisfying experience in the future.
So far amazing
So far amazing, palpable sense of quality (safety in this regard), and effect.
Responsive and helpful team.
Hoping to explore more of the range
20 March 2023
Reply from Provacan
Hi Jack,
Thank you for taking the time to share your positive experience with us! We are very pleased to hear that you found our products to be of high quality and It's great to know that our team was always responsive and helpful throughout your journey with us.
We look forward to you exploring our product range further and we are always here for you if you have any questions or need any help. Feel free to contact us at any time and we will be happy to help.
Thank you again for your kind words and we hope we can continue to exceed your expectations.
Very good product
30 March 2023
Unprompted review
Reply from Provacan
Dear Lilja,
Thank you for your positive feedback! We are very pleased to hear that you find our product very good. Your satisfaction is our top priority and it is great to hear that we have met your expectations.
If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again in the future.
Thank you very much
Thank you very much! Love the cbd balm! Best pain relief ever!
30 March 2023
Unprompted review
Reply from Provacan
Hi Holly,
We are so happy to hear that you love our CBD balm! Your positive feedback means a lot to us and we appreciate you taking the time to share your experience with us.
If you have any questions or need further assistance, please do not hesitate to contact us. Thank you again for your support!
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