I was lucky enough to win a competition with Provacan and the email on how to claim was straightforward and made everything easy. My prize was on a subscription basis and the first lot arrived really... See more
Company replied
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See what reviewers are saying
Order never arrived. Emailed twice, no response whatsoever. Tried the phone line, no one there - just an answering machine, and again no one followed up. Paid in full but have not received anything. C... See more
Company replied
Great company I've been dealing with for years, top quality, good prices made better by frequent promos. Latest experience was especially telling. Had an issue with a delivery damaged in transit - Aid... See more
Bought this oil to help with anxiety. I live a v busy life like so many of us 2day. Young children, working & lots on my mind. I use exercise, sauna, cold water, breathing techniques & meditation also... See more
Company replied
Company details
- #191 of 276 best companies in Vitamin & Supplements Shop
Written by the company
Provacan epitomises premium quality in the CBD industry. Our meticulous attention to detail ensures unparalleled purity and efficacy in every product. Using advanced extraction techniques, we guarantee consistent excellence, reflecting our unwavering commitment to providing the finest CBD experience to our customers. As one of the UK's most trusted CBD brands, Provacan has earned a reputation for reliability and transparency. We've built trust through consistent product quality, dedicated customer support, and a commitment to safety, making us a preferred choice for CBD users across the UK. Every Provacan CBD product undergoes rigorous lab testing to ensure safety and quality. These tests, conducted by independent laboratories, verify the potency, purity, and consistency of our CBD. This transparent approach provides our customers with the assurance they need to use our products with confidence. At Provacan, our products are backed by scientific research, ensuring they meet the highest standards of efficacy. We collaborate with leading experts and institutions to stay at the forefront of CBD science, integrating the latest findings into our product development for results you can trust
Contact info
Provacan c/o Tenacious Halfway Limited, 11 Shepherd Market, W1J 7PG, London, United Kingdom
- +44 203 0499 595
- care@provacan.co.uk
- provacan.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant productBrilliant product very trust worthy and…
Brilliant product very trust worthy and fast delivery
19 March 2023
Reply from Provacan
Dear Sue,
Thank you so much for taking the time to review our product. We are delighted to hear that you found it brilliant and trustworthy and that you were happy with the speedy delivery. High quality products and efficient service are always our top priority, so your kind words mean a lot to us.
If you have any further questions, please do not hesitate to contact us. We hope to serve you again in the future.
Reply from Provacan
Dear Mr Maciek Struzik,
Thank you for taking the time to write a review about our product. We are pleased to hear that you are satisfied with your purchase and that the product met your expectations.
At our company, we pride ourselves on delivering high quality products that meet the needs of our customers. We are very pleased to hear that our product has met your expectations and that you are satisfied with your purchase.
We appreciate your feedback and value your business. If you have any further feedback or questions, please do not hesitate to contact us. info@provacan.co.uk
Thank you again for your purchase and we look forward to serving you again in the future.
First class product with first class…
First class product with first class customer service
23 March 2023
Unprompted review
Reply from Provacan
Dear Sam,
Thank you for taking the time to share another review with us. We strive to deliver high quality products that meet the needs and expectations of our customers.
We are also pleased that you had a positive experience with our customer service. We believe that excellent customer service is just as important as the quality of our products. Our team works hard to ensure that our customers are satisfied and have a smooth experience with our company.
Thank you again for choosing our product and we look forward to serving you again in the future.
Prompt delivery.
18 March 2023
Unprompted review
Reply from Provacan
Dear Jackie,
Thanks for the review! We're happy to hear that your order was delivered promptly and met your expectations. We take pride in our efficient delivery service and are glad it worked well for you. Let us know if there's anything else we can do for you.
Great customer service from Provocan
Great customer service from Provocan. Had a slight delivery issue which was sorted out very quickly and was very happy with the outcome. The oil I use really does do the job for me and I couldnt be without it.
14 March 2023
Unprompted review
Reply from Provacan
Dear Nobby Nob,
Thank you for taking the time to share your positive experience with Provacan's customer service. We are pleased to hear that any problems with the delivery were resolved quickly and to your satisfaction.
We are also pleased to hear that you are happy with the oils. We appreciate your feedback and strive to provide quality products and excellent customer service to all our valued customers.
Thank you for choosing Provacan and we look forward to serving you in the future.
- Legal Disclaimer -
Provacan is the UK’s premier cannabinoid wellness brand and accordingly we pride ourselves on the quality of our products. We take our regulatory compliance very seriously and all our CBD products are manufactured to the highest standards, in order to satisfy the requirements of our valued customers. We carry out regular quality control assessments to ensure that every Provacan product meets our rigorous standards. This is how we ensure our customers always receive the maximum benefit from Provacan’s premium CBD range.
We endeavour to maintain our compliance standards as required by all relevant UK regulators, and in particular we abide by our obligations to the Medicines and Healthcare products Regulatory Authority (MHRA). Our products are sold as wellness supplements to support a balanced and healthy lifestyle and accordingly no medicinal claims are made. We request that our customers also respect this and refrain from making any medical claims when lodging reviews.
Very professional
7 March 2023
Reply from Provacan
Dear Mr Henshaw,
Thank you for taking the time to leave a review about our service at Provacan. We are very pleased to hear that you found our service to be very professional.
At Provacan we pride ourselves on providing the highest level of professionalism to our customers and we are pleased that you have experienced this first hand. Your feedback is important to us and we will continue to strive to provide an excellent service.
If you have any further comments or suggestions, please do not hesitate to contact us. We value your input and are always looking for ways to improve our service. info@provacan.co.uk
Thank you again for your kind words.
Recommended by my private medical…
Recommended by my private medical cannabis dr, only had capsules but they seem to help with inflammation and background pain of fibromyalgia.
I can only afford a low dose which is why there’s only 4 stars here.
Service was as expected online, but did take a little while longer than expected to arrive. Possibly down to the weather though.
The website runs very slow but gets there in the end, I can only assume there’s high demand.
11 March 2023
Reply from Provacan
Dear G Rogers,
Thank you for taking the time to share your experience with us. We are pleased to hear that our capsules have been helpful. We know how important it is that our products are affordable and offer a variety of special offers to meet the needs of our customers and make our products accessible to all.
We apologise for any delays in shipping. We always do our best to deliver orders on time, but sometimes factors beyond our control can cause delays.
As for the slow website, we apologise for any inconvenience this may have caused. We are constantly working to improve the performance of our website and thank you for your patience and understanding.
Thank you for choosing our products and we hope to continue to provide you with quality service.
- Legal Disclaimer -
Provacan is the UK’s premier cannabinoid wellness brand and accordingly we pride ourselves on the quality of our products. We take our regulatory compliance very seriously and all our CBD products are manufactured to the highest standards, in order to satisfy the requirements of our valued customers. We carry out regular quality control assessments to ensure that every Provacan product meets our rigorous standards. This is how we ensure our customers always receive the maximum benefit from Provacan’s premium CBD range.
We endeavour to maintain our compliance standards as required by all relevant UK regulators, and in particular we abide by our obligations to the Medicines and Healthcare products Regulatory Authority (MHRA). Our products are sold as wellness supplements to support a balanced and healthy lifestyle and accordingly no medicinal claims are made. We request that our customers also respect this and refrain from making any medical claims when lodging reviews.
Reply from Provacan
Dear Rachel,
Thank you so much for taking the time to leave such a great review! We are very happy to hear that you had a great experience on our site and that your delivery arrived on time.
We pride ourselves on providing excellent service to our customers, and it's always great to hear positive feedback like yours. We hope to be of service to you in the future and look forward to every other order you place with us.
Good Stuff
Easy to follow website. CBD powder arrived within 3 days. Good packaging and good quality product.
25 February 2023
Reply from Provacan
Dear James,
Thank you for taking the time to review our website and product. We are very pleased to hear that you found our website easy to understand and that your CBD powder arrived within 3 days.
We take great pride in ensuring that our products are of the highest quality.
We thank you for your trust and hope that you will continue to choose our products when you need CBD. If you have any questions or concerns in the future, please do not hesitate to contact us.info@provacan.co.uk
Absolutely wonderful product
Absolutely wonderful product! I use the 1200mg (12%) one and take 2 drops am and 2 drops pm. I don’t take it every day but it has helped me in several ways, when I’ve needed it to.
It got rid of an elbow bursitis problem in TEN days when the GP told me it would be several months. It was the size of a golf ball on my elbow.
I damaged my hamstring tendon and L4 disc last year and it reduced my pain significantly, during the healing process.
Last week I woke up with vestibular neuritis, following a viral infection, which left me with balance problems, nausea and dizziness, if I even moved my head a couple of inches. Five days later it has now completely gone when normally it can take 2-8 weeks to clear. I actually started to improve the following day.
I can wholly recommend this product.
10 March 2023
Unprompted review
Reply from Provacan
Dear Madeleine,
Thank you for sharing your experience with the 1200mg oil! We are very pleased to hear that you are happy with the results.
Thank you for recommending our product and we hope it continues to meet your expectations in the future.
- Legal Disclaimer -
Provacan is the UK’s premier cannabinoid wellness brand and accordingly we pride ourselves on the quality of our products. We take our regulatory compliance very seriously and all our CBD products are manufactured to the highest standards, in order to satisfy the requirements of our valued customers. We carry out regular quality control assessments to ensure that every Provacan product meets our rigorous standards. This is how we ensure our customers always receive the maximum benefit from Provacan’s premium CBD range.
We endeavour to maintain our compliance standards as required by all relevant UK regulators, and in particular we abide by our obligations to the Medicines and Healthcare products Regulatory Authority (MHRA). Our products are sold as wellness supplements to support a balanced and healthy lifestyle and accordingly no medicinal claims are made. We request that our customers also respect this and refrain from making any medical claims when lodging reviews.
Always order from provacan
Always order from provacan , very reasonable prices & very fast efficient delivery x highly recommend them 👍👍
23 February 2023
Reply from Provacan
Dear Julie,
Thank you for taking the time to share your positive experience with our service. We are very pleased to hear that you always choose to order from Provacan and that you find our prices reasonable and our delivery fast and efficient. It is nice to know that we have earned your recommendation and we greatly appreciate your support.
At Provacan, we strive to provide quality products and exceptional service to all of our customers. Your feedback means a lot to us and we are grateful for the opportunity to serve you.
Thank you again for choosing Provacan, and we look forward to continuing to exceed your expectations in the future.
Good communication channels
Good communication channels, prompt, reliable ,efficient service, great priduct that gets me through my day.
22 February 2023
Reply from Provacan
Dear Denise,
Thank you so much for taking the time to leave such a kind and thoughtful review! We are very pleased to hear that you had a good experience with us and that our communication with you met your needs. We always strive to be fast, reliable and efficient and it nice to know that we were able to help you on these points.
We are particularly pleased to hear that our product helped you get through your day - that's exactly what we aim to achieve! It's great to know that our efforts are having a positive impact on our customers' lives.
Thank you again for your review and for choosing Provacan. We look forward to serving you again in the future!
- Legal Disclaimer -
Provacan is the UK’s premier cannabinoid wellness brand and accordingly we pride ourselves on the quality of our products. We take our regulatory compliance very seriously and all our CBD products are manufactured to the highest standards, in order to satisfy the requirements of our valued customers. We carry out regular quality control assessments to ensure that every Provacan product meets our rigorous standards. This is how we ensure our customers always receive the maximum benefit from Provacan’s premium CBD range.
We endeavour to maintain our compliance standards as required by all relevant UK regulators, and in particular we abide by our obligations to the Medicines and Healthcare products Regulatory Authority (MHRA). Our products are sold as wellness supplements to support a balanced and healthy lifestyle and accordingly no medicinal claims are made. We request that our customers also respect this and refrain from making any medical claims when lodging reviews.
Reply from Provacan
Dear Thomas,
We are very pleased to hear that you consider our product and company to be of high quality. We work hard to provide our customers with the best possible products and services, and it's nice to know that our efforts are appreciated.
If you have any questions or need assistance, please do not hesitate to contact us. info@provacan.co.uk
Thank you for your support!
Reply from Provacan
Thank you Susan for your kind words and for taking the time to leave a review. We are very pleased to hear that you find our product reliable. We take great pride in providing quality CBD products that our customers can trust, and it's always nice to receive positive feedback.
If you have any questions or need any help, please do not hesitate to contact us. info@provacan.co.uk
Thank you again for your support!
All the information needed...
All the information I needed to make my choice on what strength, type and size was there on the website, making this a very easy decision to make.
11 February 2023
Reply from Provacan
Dear Brian,
Thank you for your positive feedback about our website! We are pleased to hear that you found all the information you needed to make an informed decision about which strength, type and size of product to purchase.
Our team works hard to make our website user-friendly and informative, and we are glad to hear that it made the decision-making process easier for you.
Thank you for choosing our products and for taking the time to share your experience with us.
Repeat customer
Repeat customer, items received very promptly as usual and well packaged
15 February 2023
Reply from Provacan
Dear Mrs Bamunuge,
Thank you very much for your wonderful feedback! We are very pleased to hear that you are a loyal customer and that you were satisfied with our services.
Our team takes great care to ensure that our products are carefully packed so that they are not damaged during transit.
We appreciate your trust in us and promise to continue to provide you with the best shopping experience possible. Thank you again for your loyalty and for taking the time to share your feedback with us.
They sell high quality products at…
They sell high quality products at great prices, and prompt delivery.
16 February 2023
Reply from Provacan
Dear Pheobe,
Thank you for taking the time to share your positive review of our products and services. We are very pleased to hear that you are satisfied with the quality of our products, the pricing and the prompt delivery service we provide.
Our team is committed to ensuring that our customers have the best possible experience when shopping with us, and we are pleased that we were able to meet your expectations. We hope you will continue to shop with us and enjoy the products we offer.
Thank you again for your kind words and for choosing Provacan. We look forward to serving you again soon.
Reply from Provacan
Dear Andrea,
Thank you for taking the time to leave a positive review about your experience with our company. We are very pleased to hear that you found the ordering process easy and that your delivery arrived quickly.
We pride ourselves on providing a smooth and hassle-free service to our customers and are pleased to have met your expectations.
It is also nice to know that you are happy with the product you received. We strive to provide high quality products to all our customers and are pleased that we were able to meet your needs.
Thank you for choosing Provacan and we look forward to serving you again in the future.
Customer service is just first class…
Customer service is just first class and there product CBD OIL 1200mg helps me a lot.
27 February 2023
Reply from Provacan
Dear Neil,
Thank you for taking the time to write such a positive review about our customer service and our CBD oil. We are glad to hear that our product was able to help you and that you had a great experience with our customer service team.
We strive to provide all of our valued customers with high quality products and exceptional customer service, and we are very happy to hear that we have met your expectations.
We thank you for your trust and look forward to serving you again in the future.
Been Purchasing their CBD oil for a few…
Been Purchasing their CBD oil for a few years now and it is an excellent product, also their customer service is second to none 👏👏👏
25 February 2023
Reply from Provacan
Dear Patricia,
Thank you so much for taking the time to leave a review about your experience with our CBD oil and customer service. We are vdwy happy to hear that you have been a loyal customer for many years now and find our product to be excellent.
We take great pride in the quality of our products and we're glad to know that you're satisfied with them. Our team works hard to ensure that our customer service is one of the best in the industry and we're happy that you've experienced that firsthand.
Thank you again for your kind words and continued support. If you ever have any questions or concerns, please don't hesitate to reach out to us.
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