I forgot my password and tried several times to retrieve it. I finally called customer service. I was told by the gentleman I spoke with that the phone number I called didn't have anything to do with... See more
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Registration and navigation were fine, no problems. Went smoothly. I took the HPCC CHPN SJE. Issue: my results were reported incorrectly and I had many days of distress thinking I’d done poorly, whe... See more
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The test advertised as "multiple attempts" for practice tests , yet declined access to them after 1 try. It was the entire reason I bought the $99.95 package. Then they tried to sell me a upgrade for... See more
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Just one guy running everything! He was very nice but it was very disorganized. No calling out of names, just asking who’s next even though we were all sitting in the waiting room, not queuing in an o... See more
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Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.7
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Study Guide Not Usable for NEC‑Referenced Exam
I purchased the PSI study guide expecting material that matched the NEC‑referenced Tennessee exam. Instead, the guide had no code references, no article numbers, and no way to study for an open‑book code exam. I realized within minutes it was unusable and immediately contacted PSI to cancel and request a refund. They refused, even though the product did not match the exam requirements they themselves publish. This material was not as advertised and provided no value for preparing for a code‑book exam.
6 February 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share this detailed feedback. I understand how frustrating it is when study materials do not align with the type of exam you are preparing for, especially for a code-referenced assessment.
PSI practice materials are intended to provide general preparation support and may not mirror every element of an exam’s reference materials or format. However, our support team can review your specific order and the concerns you raised.
Your feedback about content alignment and clarity is appreciated and has been shared with the appropriate team.
I just waisted my money and time buying…
I just waisted my money and time buying and studying, it was not useful at all.
1 February 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. I understand how disappointing it can feel when the study material you purchased doesn’t meet your expectations.
Practice tests are designed to help familiarize candidates with the exam format, but they may not reflect every question or topic that appears on the actual exam.
Your feedback is appreciated and will be shared with the appropriate team.
Reference materials…
I was expecting the reference materials to be at the test center, but they were not.
30 January 2026
Unprompted review
Reply from Psiexams
Thank you for sharing this feedback. I understand how unexpected it can be when the reference materials you anticipated are not available at the test center.
Reference materials can vary by exam type and sponsoring organization, and PSI provides only what has been approved by the exam sponsor. Our team can review the specifics of your exam and confirm what materials should have been available.
Please contact Candidate Care at cdcareweb@psionline.com
with your exam confirmation number, and they will be able to assist further.
Your feedback is valued and will be shared with the appropriate team.
I accidentally purchased the wrong exam…
I accidentally purchased the wrong exam and I was refused an exchange or refund. I then purchased the correct exam but submitted without realizing I couldn’t take the exam again. It’s not user friendly
4 February 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. I understand how frustrating it can be when an exam purchase doesn’t go as expected.
Our team can review your situation in more detail. Please reach out to Candidate Care at cdcareweb@psionline.com
and include your exam confirmation number(s) so they can look into the options available for your specific case.
Your feedback about the user experience is appreciated and will be shared with the appropriate team.
Customer Service is a dead end.
I was dropped twice from the national portion of my real estate broker test even though my internet connection was fine. I was almost finished and spent time and energy to complete.
I have dealt with technical support with three "tickets" and numerous calls to customer service however they say I cannot complete my test until their "investigation" is done. My client is irate and I am stuck. Last ticket # is POA-73261.
3 February 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience and recognize how disruptive it can be to encounter technical issues during an exam, especially after investing significant time and effort and being close to completion.
For concerns related to exam interruptions, technical investigations, or next steps on an open ticket, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number as well as your ticket reference (POA-73261). This will allow the team to review the details of your case and provide the most accurate guidance.
Your feedback has been shared with the appropriate internal teams and is appreciated, as it helps identify areas where exam stability and communication processes can be improved.
Don't buy more than one test.
If you buy more than one test, PSI doesn't change the questions. And they do not warn you about that.
28 January 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback regarding the practice exams. We recognize how important it is for candidates to clearly understand what to expect when purchasing multiple test attempts.
Practice exams are designed to help candidates become familiar with the format, structure, and question style of the exam, and multiple attempts may include overlapping or repeated questions. Your feedback about clearer communication around this is valuable and has been shared with the appropriate team for review.
If you have questions related to a practice exam purchase or access, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number available so they can assist further.
I purchased the aesthetician study…
I purchased the aesthetician study guide from PSI and when I tell you not one question was on the state board test in New Jersey they also do not have any anatomy in their study guide a waste of money. I highly recommend no one to purchase.
4 February 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback regarding the aesthetician study guide. We recognize how important it is for study materials to feel relevant and supportive when preparing for a state board exam.
Practice study guides are designed to help candidates become familiar with general content areas, question style, and exam structure, rather than replicate the exact questions that appear on a specific state exam. That said, feedback about content coverage and usefulness such as anatomy topics is valuable and has been shared with the appropriate team for review.
If you have concerns related to your study guide purchase or access, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number available so they can assist further.
THE WORST - avoid at all costs
WORST. COMPANY. EVER. First, I'm supposed to take a 4 hour exam, I take the day off and prepare for the exam for weeks. At my paid time, I login and start the remote checks (camera and microphone working perfectly, have the software I need downloaded and they're searching my workspace). First check on of my camera says the resolution of the camera is not good enough. I have to download the special browser 3 more times until it magically works. Then I have to show my workspace and my dog is there so I have to move to a new space (thank you by the way for keeping the world safe from cheating dogs). This might be helpful information to have IN ADVANCE OF THE TEST. Alas, no problem I move to a new location where she cannot get in. I now have expired my entire time and CAN NOT TAKE THE TEST TODAY. Of course this isn't realized until 30 MINUTES LATER WHEN I can get someone online. I cannot believe this is how I have to take my test. Buy DON'T WORRY, someone will reach out to me in 2-5 days to reschedule so maybe I can do this all over again. YOU ARE TRULY THE WORST PSI. I wish I never had to deal with you again.
3 February 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience and recognize how disruptive it can be when technical checks and exam-day requirements prevent you from testing as scheduled, especially after taking time off and preparing in advance.
For assistance with remote exam issues, check-in requirements, or rescheduling concerns, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number. This will allow the team to review the details of your appointment and provide guidance on next steps.
Your feedback has been shared with the appropriate internal teams and is appreciated, as it helps highlight areas where clearer communication and exam-day processes can be improved.
It was all good.
26 January 2026
Unprompted review
Reply from Psiexams
Thank you for your feedback. We’re glad to hear everything went well.
Your comments are appreciated and have been shared with the appropriate team.
Very intuitive
Very intuitive. Easy to navigate to the resources I needed.
17 January 2026
Unprompted review
Reply from Psiexams
Thank you for your feedback. We’re glad to hear the resources were intuitive and easy to navigate.
Your comments are appreciated and have been shared with the appropriate team.
good price, bad execution
The study guide for the master electrician study pack has been mostly helpful, especially for the price. But with that comes some downsides. More that a few NEC questions asked in the study pack are not covered by the NEC or the answers that are given are in contradiction to what the NEC states. On top of that issue, the AI Model they use is all but useless and they do not give references in there explanatory responses to the questions. This would be extremely helpful when reviewing a question that you answered incorrectly. It just worries me that I'm having this type of experience with the same company that actually administers the exam in my state.
28 January 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback regarding the master electrician study pack. We recognize how important accuracy and clear explanations are when preparing for an exam, particularly when referencing NEC content.
Practice materials are designed to support familiarity with question structure and topic areas rather than replace official code references. That said, feedback about content clarity, alignment, and the usefulness of explanations is valuable and has been shared with the appropriate team for review.
If you would like assistance with your study pack or have specific concerns related to your purchase, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number available so they can assist further. Your feedback is appreciated and helps inform ongoing improvements to our study resources.
Easy to order and test was well layed…
Easy to order and test was well layed out!
25 January 2026
Unprompted review
Reply from Psiexams
Thank you for your feedback. We’re glad to hear the ordering process was easy and that the test layout worked well for you.
Your comments are appreciated and have been shared with the appropriate team.
I was extremely disappointed with your…
I was extremely disappointed with your service. I had to contact your organization 5-6 times via phone and e-mail to get my test results!!!! I was one time told just “ sorry we can’t access your results and we will not be giving you a refund. I will NEVER use your service again!!! Never!!!!
17 January 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience and recognize how frustrating it can be to have difficulty obtaining exam results after multiple attempts to seek assistance.
For concerns related to exam results or account review, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number so the team can review your case and provide further guidance.
Your feedback has been shared with the appropriate internal teams and is appreciated, as it helps highlight areas where communication and access to information can be improved.
I was dissappointed in quality control
I was dissappointed in the quality of the practice exams/questions. I would have thought since you are providing the ACTUAL exams, you would have better quality control on your practice material that you market. I found multiple wrong answers and other mistakes. Your AI support was exterely poor. It could rarely cite SPECIFIC locations in the NEC. Improvement is needed across the board, especially on your calculation questions (probably the most difficult portion of the actual journeyman exam). I barely passed the exam cacluations with just a 70%, but your calculations were of very little help. I found so many better options elsewhere. I know this is overly critical, but you are the ones administering the ACTUAL exams. You should be providing a much better product.
12 January 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience with the practice exams and appreciate you taking the time to share such detailed feedback. We recognize how important accuracy and clarity are when preparing for an exam, particularly for more complex areas such as calculations.
Practice exams are intended to help candidates become familiar with the format, structure, and question types of the exam rather than replicate the exact exam content. That said, feedback regarding question quality, explanations, and study support is important and has been shared with the appropriate team for review.
If you have concerns related to your practice exam purchase or would like assistance reviewing specific issues with the materials, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number available so they can assist further.
Your feedback is valued and helps inform ongoing improvements to our study resources.
I have been trying to get my practice…
I have been trying to get my practice test for two weeks now and have been told there was a disruption in their services but I am still waiting and no response to my last messages. I have already reached out to PSI support three times. One response a few weeks ago but nothing since - which is why I finally decided to leave a review.
25 January 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience and recognize how frustrating it can be to wait for access to a practice test, especially after being informed of a service disruption and not receiving follow-up communication.
For assistance with your practice test access and to review your order status, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number available. They will be able to look into your purchase and provide further guidance.
Your feedback has been shared with the appropriate team and is appreciated, as it helps highlight areas where communication and response times can be improved.
Ordered the cosmo test kit by mistake…
Ordered the cosmo test kit by mistake then ordered the esthetician test kit I needed. Tried to get a refund and was told I could not. I have two daughters in the program and I have ordered this study kit multiple times for each of my daughters. This policy is unacceptable and I should have been refunded my money, not pleased with the process.
19 January 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience and recognize how frustrating it can be to place an incorrect order, especially when you’ve previously purchased the correct study materials.
For concerns related to practice test or study kit purchases, including order review and policy clarification, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number(s) available so they can review your request.
Your feedback has been shared with the appropriate team and is appreciated, as it helps inform ongoing review of processes and communication.
Reply from Psiexams
Thank you for your feedback. We’re glad to hear the staff were friendly and helpful during your testing experience.
Your comments are appreciated and have been shared with the appropriate team.
The practice questions were nothing…
The practice questions were nothing like the actual exam. If I didn’t do a practice test from another company, I would have been totally screwed.
25 January 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback regarding the practice questions. We recognize how important it is for study materials to support effective exam preparation.
Practice exams are designed to help candidates become familiar with the question format, structure, and pacing of the exam rather than replicate the exact exam content. That said, feedback about how well the material supports readiness is valuable and has been shared with the appropriate team for review.
If you have concerns related to a practice exam purchase or content access, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number available so they can assist further.
Problem Login into my exam
Apparently, I made a mistake and scheduled the exam for 12 a.m. (midnight). I called them after logging in early for my exam, which I thought was at 12 p.m. I explained that it was a mistake, and they told me there was nothing they could do and that I would have to pay for it again. What a great customer service.
25 January 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience regarding your exam appointment. We recognize how misunderstandings around exam scheduling can be stressful, especially when discovered close to the scheduled start time.
For assistance with exam scheduling concerns, account review, or available next steps, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number. This will allow the team to review the details of your appointment and provide the most accurate guidance.
Your feedback has been shared with the appropriate team and is appreciated.
Customer service was lackluster to say…
Customer service was lackluster to say the very least. Multiple failed attempts to try to get to the root of an issue. Dismissive and derogatory comments made in follow up emails. Long wait times to speak to someone and then being transferred to multiple different people with no solution or direction or guidance. The test taking portion was OK however technical glitches made it very hard and stressful during an already stressful point. The tech support team was very helpful, but it still was very unnerving that the program itself rebooted it, and then it was concerning to think that it would happen during the test. I would also like to point out that the proctor was very blunt and did not give off a feeling of being supportive. They were appropriate, and I understand that they have to do a job as outlined by their guidance, but I feel that some personalization would make the experience a little bit more comforting to test takers.
17 January 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience and appreciate you taking the time to share detailed feedback. We recognize how challenging it can be to navigate technical issues and support interactions during an already stressful testing process.
For concerns related to customer service interactions, technical difficulties during testing, or proctoring experiences, we recommend contacting our Candidate Care team at cdcareweb@psionline.com and including your exam confirmation number. This will allow the team to review your experience and provide guidance on any available next steps.
Your feedback has been shared with the appropriate internal teams and is valued, as it helps identify opportunities to improve communication, support, and the overall testing experience.
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