Punkyouth Reviews 

919
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning and unique jewelry, noting that the products match their expectations completely and arrive in gorgeous, reusable packaging. People also appreciate the exceptional customer support, mentioning that helpful staff quickly resolve sizing mistakes and handle exchange requests without any hassle. However, some reviewers were not happy with shipping delays, reporting that orders took several weeks to arrive or remained stuck in processing. A few other people also felt that certain items were too fragile, noting that pieces broke easily during normal handling or had structural flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, frequently praising the high quality, unique... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting quick response times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the beautiful designs... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers expressed delight with fast... See more

Response time

People report positive experiences with response time, highlighting that support agents reply exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First order with the brand and will be ordering again!! I did have a rocky start with receiving my items due to the delivery company used miss placing the original order. Punk Youth where so quick t... See more

Rated 5 out of 5 stars

I made the mistake of ordering the wrong size tunnels, they replaced them quickly with no issues whatsoever - even though it was my mistake! Fast response times on the Support. Couldn't be happier -... See more

Rated 5 out of 5 stars

My order did got delivered, however was placed down in the entrance hall. I lost the parcel (unfortunately a lot gets stolen). I contated customer support and they responded quickly, offering to help... See more

Rated 5 out of 5 stars

Best customer service. International order. I ordered the wrong item but they were quick to resolve the issue for me. Plus the products are as described, very good quaility and the receipt (birthda... See more


Company details

  1. Jewellery shop

Written by the company

Our founder is an enthusiast of ear stretching culture, embarking on his ear stretching journey in June 2011. At that time, the only available stretching tools in the market were spaced at every 2 millimeters, posing a significant challenge for those seeking to enlarge their ear piercings! Successful stretching often came with bleeding and lengthy recovery periods. To change this situation, he established his own factory and improved the specifications of stretching tools, reducing the increment to every 0.5 millimeters. This innovation made ear stretching safer and faster. After years of relentless promotion, ear stretching became more convenient. About ten years ago, the ear stretching market was characterized by a lack of variety in styles and mediocre quality. As an ear stretching enthusiast, our founder personally designed and wore his creations. From simple acrylic ear plugs to diversified stainless steel ear plugs, we experimented with various materials, including wood, stone, titanium, copper, and even precious metals like gold and silver. We also collaborated with designers from different backgrounds to enrich the market's ear stretching styles. With steadfast commitment and unwavering effort, creativity has deeply ingrained into our DNA. We are dedicated to creating more diverse and rich accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

919 reviews

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Replied to 98% of negative reviews

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4.5

All reviews

(919)

503 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome customer service and jewelry!

Punk youth has been so wonderful! I ordered the tunnels that let you connect regular earrings - they work great with a pair of hangers I had already. I also got the surrealist eye hoops- they are so cute, but we’re having issues with coming out of the tunnels. However customer service has been so helpful with replacing them. My last thing I ordered were the flare tunnels that I wear almost every day- love that I can turn them backwards for a pure gold look too!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Quality Jewelry

The Selection of Jewelry and Quality are Spot On ! I had made a mistake ordering the correct size & the Customer Service Support Team is Amazing they go Over and Above for their Customers! Thankx Again Everyone, Definitely Ordering Again. 😎

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a brilliant experience with Punk…

I had a brilliant experience with Punk Youth. I ordered three pairs of GORGEOUS earrings. They arrived, excellent quality and looking exactly as advertised.
Sadly, one of the earrings had an issue where the clasp wouldn't clip into place.
I emailed the customer services team to explain the issue and they got back to me really quickly. They suggested that I might be able to fix it and sent me an instruction video.
I wasn't able to fix it and they have sent me a replacement, free of charge.
I'm really impressed, in an age where people are quick to throw away things that don't work they made a real effort to help me to try and fix the problem. It's a shame I couldn't fix it but I really appreciate this way of doing things.
Thank you again!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

great customer service. I ordered a pair of earrings and although they looked really nice they werent the right material that I was looking for. the customer service was really good as they agreed for a refund without even having to return the product which saved a lot of the hassle and is more convenient; not to mention the agent themselves were very understanding and nice. 5/5 would recommend

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Earrings

I have ordered a couple of pairs of earrings from this company. Great service and good products. Any problems are felt with quickly and fairly.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great pieces

First, I ordered the wrong size, but they sent me a replacement. Their customer service is awesome. I had no issues getting the issue resolved. I got my pieces in, and I love them. They are great! Can't wait to get another piece to add to my collection 😍

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service above all!

Great service above all!
Making the order was easy and fast and shipping to Berlin was also faster than i expected. The products arrived packed beautifully and i was very happy and excited about the products, exept one product that didn't fit and they made sure i will recive another one in exchange.
Over all i highly recommend!
Thank you again 🙏🏽

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I just received them

I just received them! The jewellery are amazing, very high quality (they are heavy, but not too heavy to be uncomfortable). Very stylish

16 April 2026
Unprompted review
Rated 5 out of 5 stars

very helpful and speedy

i needed some help with my order and i have to say - Punkyouth's customer service is spot on!!! extremely helpful, the fastest responses ive EVER had from a company and my issue was resolved very very quickly

jewellery is also stunning!!
- thanks again Punkyouth!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Earrings

I ordered some earrings which arrived quickly and well presented. I had an issue with one of them not closing properly and the customer service received was excellent. Would buy from them again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Frown upside down

I was so excited to get these earrings, then when they arrived, one wouldn't clasp. I was so sad, but I sent an email to punkyouth and they sent the coolest response with a video to see if I could fix it myself. It was super easy and their quick response time was amazing. I'm now wearing my new jewels and feel fabulous in them. Super comfortable and i love the style. I will be coming back to purchase others!!!

12 April 2026
Unprompted review
Rated 4 out of 5 stars

Your website is very well designed

Your website is very well designed, and the earrings are reasonably priced. The quality of the earrings is good—they feel sturdy and well-made. It remains to be seen how they hold up over time and after washing, but so far, they don’t seem to change color.

Customer service is also excellent. The only downside is the delivery time: for a shipment to France, I had to wait more than two weeks.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great stuff

Had an issue with the fitting of my septum jewelry so I reached out to their team and they immediately resolved the issue allowing me to exchange for different items. Very professional and great quality jewelry, my gratitude goes out to their amazing support line.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

If you want unique, funky jewellery then look no further than Punk Youth!!

I have been buying jewellery from Punk Youth for quite some time now. It is so different and so unique and I feel great wearing it. I am not a "punk" and so very far from being a "youth" but I just LOVE everything about the brand. The packaging is incredible...too nice really as the boxes end up in the recycling bin! I'd need a separate cupboard if I kept my purchases in their boxes! Recently I had a problem but not with the jewellery it was with me actually. I don't have nice skinny earlobes and was unable to actually get a particular earring on. No problem with Punk Youth, they have sorted everything out with absolutely no fuss or bother. It's a shame that other companies don't look after their customers as well as Punk Youth do. Fabulous jewellery, fabulous staff and fabulous customer service. I give 10/10 and absolutely recommend this company!! Just keep doing what you're doing because you tick ALL of the boxes.

7 April 2026
Unprompted review

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