Punkyouth Reviews 

919
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning and unique jewelry, noting that the products match their expectations completely and arrive in gorgeous, reusable packaging. People also appreciate the exceptional customer support, mentioning that helpful staff quickly resolve sizing mistakes and handle exchange requests without any hassle. However, some reviewers were not happy with shipping delays, reporting that orders took several weeks to arrive or remained stuck in processing. A few other people also felt that certain items were too fragile, noting that pieces broke easily during normal handling or had structural flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, frequently praising the high quality, unique... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting quick response times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the beautiful designs... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers expressed delight with fast... See more

Response time

People report positive experiences with response time, highlighting that support agents reply exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First order with the brand and will be ordering again!! I did have a rocky start with receiving my items due to the delivery company used miss placing the original order. Punk Youth where so quick t... See more

Rated 5 out of 5 stars

I made the mistake of ordering the wrong size tunnels, they replaced them quickly with no issues whatsoever - even though it was my mistake! Fast response times on the Support. Couldn't be happier -... See more

Rated 5 out of 5 stars

My order did got delivered, however was placed down in the entrance hall. I lost the parcel (unfortunately a lot gets stolen). I contated customer support and they responded quickly, offering to help... See more

Rated 5 out of 5 stars

Best customer service. International order. I ordered the wrong item but they were quick to resolve the issue for me. Plus the products are as described, very good quaility and the receipt (birthda... See more


Company details

  1. Jewellery shop

Written by the company

Our founder is an enthusiast of ear stretching culture, embarking on his ear stretching journey in June 2011. At that time, the only available stretching tools in the market were spaced at every 2 millimeters, posing a significant challenge for those seeking to enlarge their ear piercings! Successful stretching often came with bleeding and lengthy recovery periods. To change this situation, he established his own factory and improved the specifications of stretching tools, reducing the increment to every 0.5 millimeters. This innovation made ear stretching safer and faster. After years of relentless promotion, ear stretching became more convenient. About ten years ago, the ear stretching market was characterized by a lack of variety in styles and mediocre quality. As an ear stretching enthusiast, our founder personally designed and wore his creations. From simple acrylic ear plugs to diversified stainless steel ear plugs, we experimented with various materials, including wood, stone, titanium, copper, and even precious metals like gold and silver. We also collaborated with designers from different backgrounds to enrich the market's ear stretching styles. With steadfast commitment and unwavering effort, creativity has deeply ingrained into our DNA. We are dedicated to creating more diverse and rich accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

919 reviews

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Replied to 98% of negative reviews

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4.5

All reviews

(919)

503 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service

I received my order but one of the gems fell out of the flat back earring. I messaged, they asked for a photo and sent me a new one. Can't ask for better. Straight to the point and never disappointed. Keep in mind that gems do tend to fall out with any company that makes jewelry. Its just a thing that happens.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service to the rescue!!

I made a mistake and ordered under the wrong email and Yun helped me out immediately! Its like 2 am at this point and I wasn’t expecting a speedy reply! They corrected my error very quickly and politely! Great customer service and I can’t wait to get my earrings!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Very good customer service…

Very good customer service experience...& most of all the earrings, love them, had one issue but this issue was sorted very promptly, Happy to check out more from Punk youth in the future !

30 April 2026
Unprompted review
Rated 5 out of 5 stars

My earrings had a placement error so I…

My earrings had a placement error so I contacted their messages system and they were pretty quick to chat back within the same day of reaching out and they were able to fix the problem so that was amazing thank you punkyouth I'm so glad I've bought a lot from here!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely earrings

Yes it took a long time to receive them, but it was okay.
One of the earrings was not super safe to wear, so I contacted them and they sent me a new one right away
Very good customer service and I will definitely buy again ❤️

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I ordered 3 pairs of gauges and my order arrived quickly. The gauges I received were excellent quality and I loved the attention to detail in the packaging. Unfortunately, one of the items I received was incorrect. I reached out to customer service and after some correspondence, they shipped me the correct item and told me not to worry about shipping the incorrect item back. They were even willing to ship the new item to an alternate address since I will be out of town. The customer service team is exceptional; responsive, professional and kind. Will definitely order from here again!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 pairs of earrings from…

I ordered 3 pairs of earrings from Punkyouth. I realized after the order that it was being shipped from China and didn’t expect it to come in for a bit of time. Luckily, it came within 7-10 days and just in time for my trip. Excited to style them and to order more in the future.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer support!

I ordered the wrong thing on accident and contacted support for an exchange and they were super fast and helpful and immediately sent out what I actually needed!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service.
I asked to return some items i had purchased for my wedding which ended up not being suitable. They allowed me a free exchange or refund. My choice.

I opted for a partial exchange with the remainder to be refunded. They then replied saying they would be sending the exchanged items for free with no need to return the original items and also refunded the remaining amount!..

This has been the nicest, easiest, and most straight forward exchange/refund I have EVER experienced. Thank you!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Stunning earrings

Stunning earrings! They look super high-quality and match the 'PUNKYOUTH' vibe perfectly. Shipping was fast and the packaging was lovely. Very happy with this purc

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!!

I ordered a pair of earrings from them and loved them, I decided to order three more pairs a few weeks later and sadly when they came one of them was slightly damaged, I contacted the support number and within thirty minutes they had confirmed a replacement ordered free of charge :D

23 April 2026
Unprompted review
Rated 5 out of 5 stars

they are such an amazing company

they are such an amazing company! i accidentally order the wrong size of gauges and they sent me a FREE one of the correct sizes and brand new, im so happy with them, please purchase something from here! thank you punkyouth!!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces of jewellery.

Beautiful pieces of jewellery.
Quality and detail are fantastic.
Had a slight issue with a clicker but has been replaced and with such fast and helpful feedback from the team.
Customer service is excellent! Cannot wait to buy more pieces.

23 April 2026
Unprompted review

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