Puppy Luv and Wellness Reviews 

131
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the experience as amazing, incredible, and wonderful, often highlighting its therapeutic and stress-reducing qualities. The staff is frequently praised for being friendly, professional, knowledgeable, and accommodating, ensuring everyone has a positive and comfortable time. Reviewers also appreciate the efficient organization and smooth setup of events, contributing to a unique and joyful atmosphere. The service is consistently described as excellent, with many people noting the team's dedication to the well-being of the puppies and their ability to create a relaxing environment. However, some customers also noted that the only downside was having to say goodbye to the puppies at the end of the session.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, friendliness, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a great, amazing, and... See more

Service

Clients share positive opinions on service, with many reviewers describing their experiences as incredible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked Serena and her wonderful team at PuppyLuv for my daughter’s birthday party, and it was truly unforgettable. The highlight of the day was definitely the adorable Pomeranian puppies — the chi... See more

Rated 5 out of 5 stars

Amazing experience for my two daughters. The event was very well organised and the labrador puppies were just adorable! Serena and her team were kind and informative, telling us lots about the labrado... See more

Rated 5 out of 5 stars

We hired Serena and her team for my daughter’s birthday party and it was a storming success. All the girls were beyond excited to have little puppies to play with and the Doxiepoo puppies did not disa... See more

Rated 5 out of 5 stars

Puppy Luv and Wellness hosted my daughter's 8th birthday. They were unbelievable - professional, warm, accommodating, and went above and beyond to ensure everyone had the best time. Needless to say, t... See more


Company details

  1. Wellness Programme
  2. Children's Party Service
  3. Event management company
  4. Party Planner
  5. Wellness centre

Written by the company

We organise nurturing and therapeutic puppy-led wellness events whereby we invite an adorable litter of puppies for our customers, and the puppies, to enjoy puppy cuddles and puppy play. We do not participate in any yoga or additional activity during our sessions, instead our customers enjoy spending quality time watching, playing and stroking puppies and dogs to improve the well-being of each puppy and humans alike. It is scientifically proven that spending time with animals improves our mental, physical and psychological health. Interacting with animals has been shown to decrease levels of cortisol (an stress-related hormone) and lower blood pressure. A persons wellbeing and animal welfare is at the heart of our business. We strive to create unique and unforgettable events that provide positive and nurturing/loving interactions and aids our mental and psychological health. We will transform our event space into an outdoor oasis, with a white picket fence enclosure, artificial grass, cushions, blankets, music and more. This, we hope, will add to the overall wellness experience. Our Puppy Luv and Wellness experiences provide great therapy for us and the puppies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(131)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Puppy Luv experience

I attended the dachshund session (and it was my second time joining a Puppy Luv and Wellness session). It was a wonderful hour, with lots of interaction with the adorable puppies. Serena is a great host and I learnt more about the breed too. Definitely recommend.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Serena was a great host

Serena was a great host. Everything ran smoothly, there were some nice snacks, and all of the puppies were properly cared for and healthy. Would book again!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

The first time in my life I have held a…

The first time in my life I have held a puppy. I took my daughter as I didn't want her to grow up without having that experience. It was honestly such a beautiful experience to see her have so much fun. Personally it was really emotional for me. Dorota and Serena were lovely and really understanding about it being our first time. What made it special was I got to experience it with my younger brother on a special day for siblings after Diwali. 🥰

3 November 2024
Unprompted review
Rated 5 out of 5 stars

What a lovely experience ❤️

What a lovely experience I came with my two daughters who were quite frightened of dogs initially. They had a wonderful time Serena and her staff made them feel totally at ease. Very friendly and helpful. We all had the best time. It was my daughters birthday the week before she was given a goodie bag and a birthday card so thoughtful and sweet.Thankyou so much not to mention extremely cute puppies too, really lovely xx

2 November 2024
Unprompted review
Rated 5 out of 5 stars

In response to the false review below.

In response to the false review below.. it is totally untrue and false!

I have myself attended a few of these sessions and they are 60 minutes long and the staff are very vigilant with the time as they have two sessions a day with a 30 minute break in between (you can even check their website). This obviously gives the puppies time to have a rest and eat before the next session starts. I have seen it for myself as we are leaving the puppies are put back in their crates where their food is for them to eat and also rest. There is also water readily available for the puppies during the session that they have full access to.

There are plenty of staff on hand to ensure the safety and well-being of both the puppies and people attending the sessions.

At the sessions I attended, the puppy owners were also present, and it is unimaginable that any responsible owner would allow their puppies to be mistreated or exposed to any form of violence! What a foolish statement to make.

The puppy owners I spoke with were very pleased with these sessions and the way their puppies were treated during throughout.

I've enjoyed every session I've been to and always recommend it to all my friends and family.

The other reviews on here will also show you how great these sessionsare and how much its recommended.

This is clearly a malicious review from a jealous individual that does not have much to do with themselves and rather use their free time to put a small successful business down. Its quite disgusting really and you should be ashamed of yourself!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

So much fun

So much fun! Serena is so knowledgeable and kind, she went out of her way to make our time as fun as possible.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

THE BEST EXPERIENCE EVER!!!

THE BEST EXPERIENCE EVER!!!! 🙏🏽🙏🏽🙏🏽🙏🏽 the puppies were so fun and playful and the staff was so welcoming- I instantly felt like family when I arrived. It’s truly felt like a safe space for all. Going here will brighten up your day!! - Talia

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Took my son who has ASD and he had the best time! I did too. The puppies were lovely, so friendly and the team were brilliant! Definitely coming back.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

LOVED IT

i loved the experience, it was very relaxed and very cute puppies 🥰

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous experience

My daughters have just had the most wonderful hour cuddling and playing with a litter of adorable pomskies. Serena was so kind and welcoming and knowledgable. The session was brilliantly organised. We loved it and will be back. We’d highly recommend the experience.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Puppy Luv and Wellness classes


I joined some Puppy Luv and Wellness sessions in July 2024 with my much loved litter of puppies.
My family and I were blown away with this experience. We were amazed by the professionalism, kindness and passion Serena and her team had for all our puppies and her customers.
It is clear to see that the puppies were of the the upmost importance throughout these session.
They received all the love, care and attention.
All the customers are shown how to handle and interact with the Puppies, they are given information on the breed and lots of other important facts about Puppies and Dog ownership.
Sessions like this are amazing for Puppies growth and development. I would highly recommend Puppy Luv and Wellness to other responsible puppy owners.
A massive thank you to Serena - society needs more people like you 🥰❤️

20 July 2024
Unprompted review
Rated 5 out of 5 stars

Just WOW!

Just WOW!! If I could give more than 5* I would. What an incredible idea. Our stunning labs and I were invited down to be part of this amazing class for the weekend, And I’m so glad we were, this is a fantastic way to socialise your puppies beyond your own family and friends. Our pups were at their happiest here! Serena and her team are wonderful and really know their stuff about all dogs. They really have a true love and passion for dogs! The classes are fun friendly and informative. The cleanliness was A*, the team are very helpful and welcoming to all taking part. Well done Serena and all of your team! Amazing idea! Amazing people! Amazing atmosphere! Can’t not wait to see you all again.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Puppyluv and wellness are a fantastic…

Puppyluv and wellness are a fantastic family based experience. We were invited with our 10 puppy huskies and it was fantastic. They looked after us and the puppies and was greeted with so much love and kindness. Serena and her team are so lovely and it showed that it wasn’t just a business but a lot of heart goes into the service they provide.

28 July 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful mental wellness

Beautiful, relaxing and I feel so happy after time at puppyluv. Serena and her team are so mindful and ethical in their approach. Perfect #MentalWellbeing

28 July 2024
Unprompted review
Rated 5 out of 5 stars

It's a heaven on earth!

Had a wonderful time playing with adorable Husky puppies! Serena is very informative and a great conversationalist. Every staff member was so helpful, engaging with everyone, and ensuring safe and fun interactions with the puppies.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing and thoughtful experience

Such an amazing experience playing with little Japanese Akita puppies! We went to Serena's session as a birthday present to my daughter turning 3 who absolutely adores dogs! Not only was Serena lovely, knowledgeable and a great host, she bought my daughter a little birthday gift too!

100% recommend!

14 July 2024
Unprompted review

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