Pure Reviews 101

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were let down by their experience overall. Many customers found the app to be unsatisfactory, with some feeling it engaged in questionable practices. People frequently encountered issues with the subscription model, noting that the initial membership fee did not unlock meaningful functionality and that additional paywalls were not made clear upfront. Reviewers also reported problems with payments, including unexpected charges to their accounts even after paying for a year-long subscription, and difficulties with refunds. The user experience was often criticized, with people experiencing bans without explanation, a lack of transparency regarding reporting systems, and repetitive profiles that did not lead to meaningful matches. Some customers also mentioned concerns about the price, feeling it was a waste of money due to the limited value and the need to pay more to contact or like anyone. However, some people did find the connections they made on the app to be amazing.

What people talk about most

Application

Users describe negative interactions with the app, with many reviewers calling it a very poor service and... See more

User experience

Clients share negative opinions on user experience, with many reviewers expressing dissatisfaction and... See more

Subscription

Customers express significant dissatisfaction with the subscription process, citing unexpected withdrawals... See more

Payment

Consumers express significant dissatisfaction with the payment process, with many reporting unexpected... See more

Price

Customers consistently note negative experiences with price, with many feeling that the app's pricing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

So I just wanted to put this out there. I always read reviews before downloading any app. After reading these reviews I won’t be downloading the pure app. After seeing they only have 2% on the 5* r... See more

Company replied

Rated 1 out of 5 stars

Pure feels misleading at best. The initial “membership fee” doesn’t actually unlock meaningful functionality — it just gives you the opportunity to spend even more money. Nearly every interaction... See more

Company replied

Rated 1 out of 5 stars

I registered on Pure.app, uploaded a standard profile photo and a short description — that’s all. I paid for a subscription via their website using a QR code on July 9th, 2025. After logg... See more

Company replied

Rated 1 out of 5 stars

Never download this APP. Has you are experiencing the free version they steal money from with the excuse that you have made a membership. Bad review also to Google because they participate on this sc... See more

Company replied



Contact info

1.4

Bad

TrustScore 1.5 out of 5

101 reviews

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Rated 1 out of 5 stars

Lots of fake profiles

Lots of fake profiles and you have to pay for them too. That seems to be the concept.

5 August 2023
Unprompted review
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Reply from Pure

Hi! We’re sorry — scammers are evil. Help us to sort that out: tell us more at review@pure.app. We are working hard to protect our community.

Rated 1 out of 5 stars

Be careful out there.

Signed me up, took my money then my account disappeared, was logged in with my mobile profile and have no option to get back on the site with it, any interaction is behind a PPV wall, this is never mentioned before sign up, trying to make head or tail of it with them is answered by a bot, with no context to your words, just self promotion.

If you are signed up close subscription at least 24hrs before it's due as they take it early, SCAM SCAM SCAM, thank god I didn't get into monthly or yearly subscription.

AVOID.

26 June 2023
Unprompted review
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Reply from Pure

Hi! A paid subscription and features mean being serious about dating with fun — request at review@pure.app how to save money on subscription.

Rated 1 out of 5 stars

Banned me for no reason

Banned me for no reason. Told me i had received warnings for what i did (all i did was chat to someone), i told them i couldn’t see what i done wrong, told them the whole convo i had for them to say sorry but we can’t unban your account. I got banned for no reason at all! don’t reccomend

24 May 2023
Unprompted review
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Reply from Pure

Hi there! Our finely-tuned algorithms are set up to detect violations of Pure’s community rules and policies, as well as catch scammers. If you think this is all a mistake and you’re unsure why you were banned, please email us at review@pure.app. We’ll review your case manually, and if there was an error, we’ll be happy to lift the ban and welcome you back to the community.

Rated 1 out of 5 stars

almost an scam

Just a lost of time. It wants to charge you for averything and then you have a loot of people but NOT a single one respond. Just a lost o time and money.

1 May 2023
Unprompted review
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Reply from Pure

Hello!
We released a lot of new features and our community grows every day.

First, we show ads according to the filters you have set. Then, with the warning, "Your filters resulted in a limited number of people, but we have selected those who might interest you," we'll show you other ads that our algorithms have curated explicitly for you.

This way, your Feed has endless possibilities, and the chances of meeting that special someone increase. Not everyone includes important information in their profile, but they might excel at creating an appealing ad. So we'd like to give them a chance.

Not enough people in your area? Tell us where you’re from at review@pure.app.

Rated 1 out of 5 stars

Sexist different hidden prices! This is by the same company that does…

This is by the same company that does pure dating. They charge people different prices based on how they look! Absolutely horrible! All men on here are charged (anyone born with male genitals). Free for people with vulvas. The company does not tell anyone they have different prices, they wait to get your money first and some never find out!

11 April 2023
Unprompted review
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Reply from Pure

Hi there! Thanks for writing it.

It's not the first time we've been asked about the difference between paid/unpaid subscriptions for guys, non-binaries, and girls.

We can explain! Even though the subscription-based model for dating apps isn't very common, we believe it helps us build a better product. Our ultimate goal is to build a one of a kind premium dating service. That's why we offer paid features for guys and gals, and non-binaries. For example, our web version is paid for all users!

We are proud of our Pure community, where together we can set new standards and fight stereotypes. Thank you for being a part of it and for your understanding.

Rated 1 out of 5 stars

Paid to join only to find you have to…

Paid to join only to find you have to then pay again each time you message anyone. Reckon this is as fake as so many other reviews say. Complete waste of money.

15 March 2023
Unprompted review
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Reply from Pure

Hey! All the Pure’s key features are included in the subscription feel free to match. All that you need is a mutual like. There are also some paid extras. You can use them to stand out if you want to speed up a date. Text us at review@pure.app, and we'll help you to save your money.

Rated 1 out of 5 stars

Not worthwhile experience

I subscribe to the company on February 3rd, 2023 for a whole year and I haven' t found any potential girl to date. The app just sends me notifications to buy things, but there is no potential candidate to chat and meet. Perhaps it will work in big cities, but in 90 kms around my town, there are no Girls (94 kms away from muy town, there is a city of 293,000 inhabitants and and another city with 170,000 inhabitants 80 kms away.

2 February 2023
Unprompted review
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Reply from Pure

Hi!

Over 20,000,000 people have downloaded Pure, but there are still places in the world with less matches nearby. Tell us where you are at review@pure.app. Meanwhile add geography to your borderless and shameless dating and sext away around the globe.

Here are some tips for getting more matches: https://pure.app/content/en/journal/more-matches-on-Pure — don’t miss out!

Rated 1 out of 5 stars

I cannot recommend this fake app

I cannot recommend this app and company. I'm a good looking female. I was chatting with a few guys and after 2 hours, I got a message saying I was blocked forever, I don't know what I was reported for. I asked adiministration - took them 24 hours to send a meaningless response: they try to keep it safe by blocking people who they think might harm the community "and" We do not give away the exact reason or situation for the ban so that you don't get upset with anyone in particular.
It really seems this app does not want any real woman, but only femal employees who take the money of the paying male members - NOT TO RECOMMEND.

15 February 2023
Unprompted review
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Reply from Pure

Hey! So, we’ve carefully reviewed your appeal and given it another look. Unfortunately, we can’t change our decision. Bans are only applied for serious violations to keep Pure safe for everyone — it’s our top priority. Feel free to check out Pure’s rules and policies on our website (just scroll to the bottom of any page). We know this might be disappointing, and we really appreciate your understanding.

Rated 1 out of 5 stars

A complete waist of time I would not…

A complete waist of time I would not recommend this app

2 February 2023
Unprompted review
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Reply from Pure

Hi! What doesn't kill us, should help us grow — please, help and send your reason for our break-up to review@pure.app. We will improve and maybe there is a chance for a rebound?

Rated 2 out of 5 stars

Growing app but a bit tricky with subscriptions

UX and principles of the app are interesting and honestly great. The pool of people on there is small but growing. It's pricey comparing to the possibility it offers now. But I had a very unpleasant experience with my subscription as the app was displaying that I had no subscription going on . But I received in my mail box a payment email to a subscription. Customer service didn't really care about my complain, they didn't answer all my questions, and just explained me for what reason the information was misleading on my app and gave me solution to unsubscribe... So they just win another month-payment like this. Everything at their advantage. Not really customer-friendly...

1 February 2023
Unprompted review
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Reply from Pure

Hello,

We are glad to hear about the positive side of your Pure adventure. But mutual respect is what Pure is. So we respect your decision. We want to change your first impression, just give us a second chance.

We are here for you 24/7. Let’s check — did you contact us at review@pure.app? Let’s fix our connection if there was a technical hiccup. We are sorry about that.

Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish. Full of fake young woman. Profiles just seem randomly made up. I’m a very decent looking middle aged man, but I know these young women are fake or would be uninterested. Made me feel a saddo on there tbh As as with 99.9% of these adult dating apps or sites . Total fake and a scam. If you don’t mind wasting your money, then fine. But learn your lesson. Nothing will happen.

26 January 2023
Unprompted review
Pure logo

Reply from Pure

Hi! We’re sorry — scammers are evil. Help us to sort that out: tell us more at review@pure.app. We are working hard to protect our community.

Rated 1 out of 5 stars

Waste of time and money!

Thought I’d give it a chance. What a waste if time and money. It’s the same six fat chicks who demand you bend over backwards for them or shills. They’re the hot chicks who you spend the money on to contact but then don’t even respond.
I’m not a bad looking guy I’m respectful and don’t send dp’s yet not even a “thank but no thank you” from these Ho’s!
Avoid. I still have three weeks on the membership but I’m cancelling. Also the site censors your profile heavily so ducking worried about offending someone!

7 January 2023
Unprompted review
Pure logo

Reply from Pure

Hi there! Let’s be real — nobody vibes with everyone, and that’s cool. But here’s the thing: Pure is a space for respect, playfulness, and good vibes only. Throwing shade at other users or calling the team names? Not cool. We’re all here to connect and have a good time, so don't be That Person.

Not feeling someone? Totally fine. Block their ad, tweak your filters, and move on. No need to drag anyone down on your way out.

If you’ve got feedback — even if it’s tough love — we’d love to hear it. Email us at review@pure.app, and let’s chat. Let's just keep it kind, yeah?

Rated 1 out of 5 stars

BIGOTS!! THEY Call LGBTQ users a "Security Risk"

BIGOTS!!! DO NOT SUPPORT THESE ARROGANT MANIPULATIVE CREEPS!

BLATANT Discrimination Was banned DURING ACCT CREATION when I selected I was a lesbian. Never used the app before, and it gives this asinine sounding message "when you break the rules you will be discovered and bend and this is your story". well it's clearly not my story as I have never used this app nor have I broken any rules.
Edit: DO NOT be fooled by their claim that they were going to get back to me, they did not fix it and they are actively discriminating against LGBTQ users

They will claim publicly to be "Getting this resolved for you," and to "Watch for their email" when you call them out in Google Play, then the reply they give is the same as the initial problem, but now claiming it's for "safety" implying you have done something wrong, resolving nothing (which means they are not only Bigots, but they can't even do that honestly so they're liars on top of that.

It is impossible to have broken the rules or the terms of service of a service that you were never allowed to finish signing up for simply because of what I chose under "Sexual orientation".

If they think me being a lesbian is a threat to anyone's security, they have no business profiting off a dating app in 2022.

Hate Groups are illegal, which is why they should be banned from all platforms. I will be reaching out to Google and Apple regarding their app store listings and their hosting provider regarding this illegal conduct as well. They are not above the law and I'm sure those companies won't be pleased about Pure App using their platforms in a discriminatory, hateful, illegal manner

6 August 2022
Unprompted review
Pure logo

Reply from Pure

We’re really sorry to hear about your experience and understand why you’d be upset. Just to be clear—Pure does not discriminate in any way, and we’re committed to keeping the platform inclusive for everyone.

That said, we took another careful look at your appeal, and unfortunately, we can’t change our decision. Bans only happen for serious violations to keep Pure safe for all users, which is our top priority. We get that this might be frustrating, but the reason for the ban isn’t what you think—it’s not based on your orientation.

If you’d like to check out our rules and policies, you can find them on our website (just scroll to the bottom of any page). We know this isn’t the outcome you were hoping for, but we appreciate your understanding.

Rated 1 out of 5 stars

Avoid like an STD!!

This would have to be the worst and most depressing hookup/dating apps to have ever been created.

It basically runs like the old Craigslist Casual Hookup site. But instead of other users trying to scam you it’s the company that’s doing the scamming. You have to sign up to one of their “recurring” payment plans before you can see any of their site in action. But once you sign up the real scam begins.

They tell you that if you like an ad then a notification will be sent to that user. If they then like back a chat opens and you can talk away. I live in one of the worlds biggest cities. However, after over 250 likes within a 200km radius I achieved exactly ZERO likes in return. So, here are over 250 women, all apparently desperate to hookup (or so their ads say) and not one is interested in connecting? It’s a simple press the love heart action. So a yes or no response. Do the math. The chances of not a single reply are 1 in 2^250 (or about one in 1.8 billion billion million)! Either these are the worlds biggest h*rniest snobs or (more likely) they just don’t exist.

You can always upgrade to chat and pay money for a direct link. The result of which will get you …. EXACTLY ZERO RESPONSES. Yep not a single person responded. Biggest city in the world, apparently lots of hot women looking to connect and not one willing to click yes and chat … that sounds reasonable, right? Now if this was a site where you had a profile, pic etc the. I could assume there was just no connection there. However, the whole point of Pure is meant to be that someone writes an ad, someone else likes it and the site creates a chat between the two. It’s all anonymous. So either I need to buy a lotto ticket for the amazing coincidence of my situation or there’s something dodgy going on.

Oh and don’t bother about contacting them. You just get an automated “your feedback is important to us” message.

Do yourself a favour. If you really want to experience what Pure is like then take a wad of cash out of your wallet and throw it out of your moving car window. Then find a room full of mannequins and try to hold a conversation. Finally call a mental health line and discuss the depression the above has caused. Seriously you’ll achieve more than going on the Pure app.

6 July 2022
Unprompted review
Pure logo

Reply from Pure

Hi there! We appreciate your feedback.

What didn't kill us, just helped us grow. We have improved Pure and maybe there is a chance for a rebound?

Keeping Pure cool and useful — with tons of new features, stable performance, beautiful design and useful tips in our blog isn't easy. We have several teams working from New York, Paris, and Kiev to make Pure a little better every single day. In order for us to do that, we need to charge users for using our product.

All Pure’s key features are included in the subscription. Mutual likes will connect you and allow the two of you to chat. Choosing your turn-ons in Profile and filtering feed will make sure you match with someone with similar desires. Devil’s Bones allows random audio and video chat to happen — fate decides. All that is already included in the subscription — so feel free to match! The paid extras are there only to stand out if you want to speed up a date.

Customer support is here for you 24/7 now. Let’s fix our connection if there was a technical hiccup. We are sorry about that.

If you don't feel like paying for a subscription right now, or have another good reason not to, feel free to email us review@pure.app, we are keeping a special discount for you.

Rated 1 out of 5 stars

Don’t join waste of money and time The…

Been a member for a few months The ratio men to women is Ridiculous l have signed up for a year l think my chances of meeting anyone are zero l get girls trying to scam me every few days l can’t prove it but l am sure a very lot of girls are under age If you want endless chat with someone and no chance of ever meeting them this is the site for you

19 March 2022
Unprompted review
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Reply from Pure

Hey there! We’re all about two things: fewer scammers, more matches. We’re pretty good at it — but if something’s bugging you, we’re sorry. Hit us up at review@pure.app, and we’ll do our best to cheer you up!

Oh, and just a heads-up: Pure is for adults only. No underage users allowed.

Rated 3 out of 5 stars

Female perspective

I found the app in suggestions while downloading Tinder, I am an average looking female and use tinder once in a while, I was feeling quite lonely yesterday so got the app, I was immediately bombarded with hundreds of messages, things got raunchy and I decided to meet a guy who will be travelling on Thursday. When I logged into my account today I got a message saying I was blocked forever for being reported multiple times, I don't know what I was reported for. it could be that lots of guys who I didn't respond to could have reported the account but in that case there should be a check from the administrators I really cant think of any other reason since I have gone through the rules and I don't think I broke any, the app does what it says so I will give it stars for that and they try to keep it safe by blocking people who they think might harm the community, however they should at least have a check on the reasons for blocking the account, I wont be missing it as Tinder works quite well.

28 September 2021
Unprompted review
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Reply from Pure

Hey there! Looks like our super-smart algorithms flagged something that might’ve bent the rules, leading to your ban. If you’re scratching your head wondering why, drop us a note at review@pure.app. We’ll take a look, and if it’s all a misunderstanding, we’ll happily lift the ban. Fingers crossed!

Rated 1 out of 5 stars

Pure rubbish.

Pure rubbish.
For an app you need to pay, you would expect better.
Firstly, you cannot see any profiles unless you pay
Second, there are, if you are lucky, only a handful of profiles near.
Third. The profiles nearby hardly change.
Forth: When you get a match, they chat for a few exchanges then when you ask to meet they ghost you.
Fifth: if you past anything the app owners don't like such as "no fakes" they will prevent you or take your ad down. They will kind of ban you after that by constantly taking your ad offline.
Save your money, don't bother.

25 May 2021
Unprompted review
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Reply from Pure

Hey
As I see your previous Pure adventure didn't work out, but we are way better now.

Pure has more than 20,000,000 users — and the geography is constantly expanding as our community grows. No boundaries: in the Devil's Bones game, you can chat with strangers around the world via audio and video chats.

What about a rebound offer? Not all the rebounds are a bad idea! We have a discount on the renewal of your Pure experiences. Please, text us at review@pure.app. We will work on our relationship harder next time — maybe you will give it another chance?

Rated 1 out of 5 stars

Fool yourself.

There were 2 active girls over this app in my area (one 7 miles the other one 27 miles away) and I could understand this fact just when I paid 12 quid for one week subscription.
Profiles offer one sentence, and mostly without a picture that is way cheaper than what you pay for.
It sucks money from Apple ID so you have a double work to cancel recurring subscription from there.

21 February 2021
Unprompted review
Pure logo

Reply from Pure

Hi!
Not enough people in your area? Tell us where you’re from at review@pure.app. Meanwhile just pick the city of your choice in the Feed filters. Maybe your perfect match lives on the other side of the world - who knows?

Rated 5 out of 5 stars

I am a 25 year old attractive woman

I am a 25 year old attractive woman, I have never been on a site before however After almost a year of dating and taking things slowly and 4 months of not being interested enough to take things further, I broke and downloaded pure. Downloaded Wednesday, Thursday (yesterday) spontaneously arranged to meet a really really attractive guy who spent a few great hours with me. We got along really well. I also had a video chat with a really attractive couple who I’ll be meeting soon. I’m speaking to other really attractive guys as well.

I am so shocked at how great an experience I have already had with this app and wish I’d been less stubborn and done it earlier!

11 December 2020
Unprompted review
Pure logo

Reply from Pure

Hi! After your message, we're ready to drop everything and take a vacation, because the goal has been achieved: you're happy = so we're happy. But we'll stay & work hard to continue making Pure even better :) Thank you!

Rated 1 out of 5 stars

Could be sooo good but ....

Pure is made up of cam girls and sex workers. A few Chinese living in Hong Kong and that’s about it.

Had one chat with what appeared to be nice girl but never met up.

Had at least five sex workers contact me. They move to kik or what’s ap. They want PayPal or cash cards up front. One called me pretending to be in London clearly in an African country !

It’s good fun bating them if you’re bored but you know despite them sexy pictures they’ll screw you over.

It’s also appears full of late teens early 20s so no good for older person. The app should tell you this before taking your money.

The idea is great. However lack of all ages and people close by means it’s a waste of money.

Why can’t you find a site that has proper people of all ages that just lets you have some proper fun. One that doesn’t have scammers sex workers just people.

Must be a massive market opportunity

17 July 2020
Unprompted review
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Reply from Pure

Hey there,

We're sorry—scammers are evil, and we’re doing everything we can to keep them out. If you’ve run into any, let us know at review@pure.app so we can take action.

Pure is all about real connections, and while we work hard to filter out bad actors, some still sneak in. We’re always improving security to make things better.

As for age ranges, Pure is open to adults of all ages, and there are plenty of people here looking for the same thing—fun, open-minded connections. Who you see depends on who’s nearby, but there’s always someone new to meet.

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