The online instructions for setting up the gift card were very clear & precise. Then using the card to buy from my selected store online was quick & straightforward. A very good service & support p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
as a person not great with technology i found the delivery of card and information very good . However i spent a lot of time going round in circles trying to use card on British Gas website and only a... See more
Company replied
Used the gift card online. Disappointed that it couldn't be topped up, nor added to the Google wallet. Had to spend the exact amount which was tricky as no refunds given. It was a use it or lose... See more
Company replied
Redeeming / accessing the card is easy, but spending it is almost impossible! It doesn't work with a paypal account, apple pay and most other payment accounts. since it's digital, I cannot use it to... See more
Company replied
Company details
- #30 of 31 best companies in Ecommerce solution provider
Written by the company
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contact info
United Kingdom
- purecard.com
3.6
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to use online.
16 May 2026
Only Useable On-Line
It's not what I expected. It was a £75 reward card for signing up to a 24 month BT Broadband contract. It's not made clear at the point of sale that it can only be used for online purchases. It looks like a debit card but doesn't have the convenience of a physical card - the details have to be entered manually at every purchase.
A disapointment which would not influence me to make a future purchase if it was offered as a 'reward'.
1 May 2026
Easy to used but limited to online.
It was super easy to use online, I used it on Amazon to buy new dining chairs for my new home. What would have made it better is if could be added to Google wallet or apple pay to be used in-store.
8 May 2026
Great way to purchase that one item you…
Great way to purchase that one item you have always wanted with no hassle just enjoy spending
9 May 2026
Great idea but now I have to£2.74 left…
Great idea but now I have to£2.74 left on card which I cannot use won’t allow the card to spend on bills so lost out on couple of pounds ok if you to spend the actual add mount but no options to add another card on sites so did not have the full amount would of been better as a virtual card to go in phone wallet to spend in store.
11 May 2026
Easy to use ..was authorised within…
Easy to use ..was authorised within seconds paying online... great reward
16 May 2026
It didnt work on my account so had to…
It didnt work on my account so had to ring bt to activate it. My bt account is still locked and havent been able to use it since moving to bt. I tried for over 1 hr on hold to reach tech support but gave up. Id cancel if i thought it would be easy. Just take my money.
1 May 2026
I found it quite complicated actually…
I found it quite complicated actually activating the card but once it was I found it easy to spend !
1 May 2026
Simple to use
Received electronically as part of BT broadband deal. Simple to set up and use
6 May 2026
Easy to set up and use.
16 May 2026
The polite service from advisors was a…
The polite service from advisors was a delightfiul experience and a pleasure to be with a company that cares about its customers
16 May 2026
Unexpected free gift
Unexpected free gift - and a useful amount which made a specific purchase doable, which wasn't until this card became available.
10 May 2026
A lovely surprise that worked well
It worked exactly as stated and was accepted like any other debit card. I was extremely surprised and thoroughly delighted
15 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.