Purecard Reviews 2,142

My experience was amazing, bought the children a few new thing and they were happy

Don't know what I did wrong but I failed to activate my Reward Card.Ran out of steam and gave up.Don't understand why I need to activate it. My late wife handled all this sort of thing. Out of my depth.Will try again when I I feel able.

I transferred the whole balance to Amazon and bought a camera bag. Easy to do.

The process to get the card was easy enough. My gripe is that it's a virtual card which means it's only usable online or by phone. I ended up adding it my Amazon account as my default payment. Hope this doesn't appear ungrateful for the card, it was much appreciated.

Being has im still waiting for an answer on how i actually use it. Over a week now. Not very impressed

Easy to set up and use. Only negative was there was no expiry date on the card bit messaged and was given it within 24 hours

Was very good service.was easy to use

My reward card came through from BT easy enough to set up !! Registration was simple to do!! Can't comment on how easy it is to use as lhaven't purchased anything as yet

How do I access the card is it Mastercard, visa or credit

Time consuming of digital delivery of reward card. Restrictive online only of card , would be useful to have the ability to add to Apple Wallet for easier use and increasing retail vendors to shop with

More information needed how to set up with other companies ie eBay Amazon registering card under your wallets

Virtual card is useless items for sale are old stock. Total fraud needs to be replaced with an Amazon card

Haven’t used it yet but it seemed to be too complicated for a 77yearold. However I’m grateful for it as I feel by are guilty of serious over charging or miss selling over last 2 years

Would just like to open my card and use it but it keeps telling me that my password is not correct

UPDATE:

I’ve now spent 2 days trying so sort this money out and have spoken to various people quoting terms and conditions instead of the law. Instead of using legal, payment services regulations and regulation 76, I’m being told their t&c’s don’t cover that. So apparently you can opt out of the lawful regulations. I’ve already made an intention for a complaint to the FOS, and have the call recordings telling me nothing can be done and that managers had left early at 4 yesterday so couldn’t do anything. Waiting for a call back now whilst Peter goes and “gets some guidance” from someone on this. You guys are a financial company, how do managers not know regulations??

I’m writing this review specifically for Faye in the CS team. She’s been empathetic to my fraudulent transactions and although she can’t deal Ruth them directly, I seem to get a reply from the card team very shortly after speaking with her. She’s been very calm, polite and explained things to me (even if I didn’t agree with the process). Good member of staff there!

I was told I was getting 150 for my troubles I had sith bt then I got 75 I called and not helpfull they said no

It’s great to have a free gift to spend on something for yourself

Easy to activate and just as easy to spend.I received a £100 gift card which went towards anew laptop. Many thanks BT.