Do not buy from here! Order number 204-3858975-7410709 My son purchased the Marcy HG 5000 multi gym. When the gym turned up one of the pieces was badly bent. After numerous attempts to con... See more
Company replied
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Do not buy from here! Order number 204-3858975-7410709 My son purchased the Marcy HG 5000 multi gym. When the gym turned up one of the pieces was badly bent. After numerous attempts to con... See more
Company replied
I would give this company a -5 star if could. Paid for item, zero communication- no reply to countless emails/ calls trying to find out about my order. Refunded money without an apology! They have le... See more
Company replied
Purchased Sunday, received email Wednesday regards shipping, not sure what happened to next day shipping! Delivered Saturday with a 2 hour delivery slot. Although daunting, the machine was very easy t... See more
Horrendous- ordered items on 21st March stating delivery in 2-3 days. They happily took £210 off me however are now ignoring my emails and I’ve had nothing to say if the items are out of stock / if I’... See more
Company replied
PureFitness & Sports commenced on 1st May 1995 supplying quality home fitness and gym equipment throughout the UK and now into Europe too. Like you, we have a real passion for sports & fitness and our goal is to become the No.1 Fitness & Sports Retailer in the UK and eventually Europe. We aim to do this by providing our customers with the best shopping experience online and un-paralled customer service, we provide leading quality high street brands at great value, affordable prices so that anyone can bring fitness into their home.
Unit 3, Sullivan Business Park, HU3 4TG, Hull, United Kingdom
The staff where extremely helpful and made sure we got exactly what we need and when we wanted it too👍
Delivery was exactly as promised on the website, with good comms.
Item arrived well packaged and was easy to put together. Very happy with the punchbag and would use Pure Fitness again
I ordered an urgent item (replacement heartbeat monitor) which was stated to be in stock for delivery in 2 days. Payment was taken.
4 days later I was advised in a polite email that the item was not in stock and payment was refunded 2 days later.
Monitored exercise is important for me and this false information caused a significant delay before I could get a monitor from another supplier.
Bought an exercise bike from Tesco - Pure fitness being one of their partners, which had to be returned. Had to speak to Pure fitness re return and were impressed by their efficiency, so purchased the replacement from them - very satisfied.
The first email I have recieived from the company was to ask for feedback. I got no email to confirm purchase or delivery and had to call myself to clarify my order was being processed. This also proved diffcult as customer services are only open monday to friday!
The instructions for putting together the cross trainer were poor and it would have been helpful if the website had stated just how much self assembly there was.
The delivery did arrive on time.
The marcy Smith machine Is a great product Worth the money , great delivery service came bang on time , just one thing need better instruction booklet with it , to help with construction my third Marcy products , great all round.
DELIVERED AS SCHEDULED, ALL PARTS PRESENT & CORRECT, GOOD QUALITY PRODUCT. ASSEMBLY INSTRUCTIONS COULD BE BETTER SO READ THOROUGHLY. HIGHLY RECOMMENDED FOR THE PRICE PAID.
Bought my new boxing gloves from here as I needed them quickly. Quick and safe delivery. Will be using them again.
Absolute pleasure to shop here, never had any problems at all, have used them several times now and will continue to do so.
Was expecting the delivery but they had a problem and it didn't go through properly, when I called they assured me it would come next day and added a free product due to the inconvenience.
Would highly recommend.
the product is brilliant but the instructions to put together are laughable.the delivery company were rubbish we had a 3-5 day delivery and never heard anything from them until day 5with 2 emails asking what is going on. delivery on day 6.
Absolute pleasure to shop here, never had any problems at all, have used them several times now and will continue to do so.
Bought pink gloves (size 8) directly from pure fitness and sports' website as its shop in Amazon didn't have the stock of this item at that time. When received a strong smelling odour from this item was very apparent. I immediately went to the website and to my surprise there was no signs on return policy. As such I left a message asking for advice on returning due to the problem. So far I haven't received any feedback from this company. Still waiting.

Reply from PureFitness & Sports
very fast, sipping from uk to france, only 5 days from the order. absolute good value for money in all stats... very nice ! And the bag i bought was only available in europe in this store !
I placed my order, received my order when I expected to, the product was as expected. What more do you want from an online order?
I needed some new bearing for a rower. The Enquiries team couldn't have been more helpful in helping to identify the correct part numbers and getting them shipped out to me. Superb service and support. Thanks!
Purchased Sunday, received email Wednesday regards shipping, not sure what happened to next day shipping! Delivered Saturday with a 2 hour delivery slot. Although daunting, the machine was very easy to put together. Assembly took about 6-7 hours. No additional items left over or any missing. It is a very sturdy structure. Very pleased with our purchase.
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