PureFitness & Sports 

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Rated 1 out of 5 stars

Do not buy from here! Order number 204-3858975-7410709 My son purchased the Marcy HG 5000 multi gym. When the gym turned up one of the pieces was badly bent. After numerous attempts to con... See more

Company replied

Rated 1 out of 5 stars

I would give this company a -5 star if could. Paid for item, zero communication- no reply to countless emails/ calls trying to find out about my order. Refunded money without an apology! They have le... See more

Company replied

Rated 5 out of 5 stars

Purchased Sunday, received email Wednesday regards shipping, not sure what happened to next day shipping! Delivered Saturday with a 2 hour delivery slot. Although daunting, the machine was very easy t... See more

Rated 1 out of 5 stars

Horrendous- ordered items on 21st March stating delivery in 2-3 days. They happily took £210 off me however are now ignoring my emails and I’ve had nothing to say if the items are out of stock / if I’... See more

Company replied

Company details

  1. Fitness and nutrition

Information provided by various external sources

PureFitness & Sports commenced on 1st May 1995 supplying quality home fitness and gym equipment throughout the UK and now into Europe too. Like you, we have a real passion for sports & fitness and our goal is to become the No.1 Fitness & Sports Retailer in the UK and eventually Europe. We aim to do this by providing our customers with the best shopping experience online and un-paralled customer service, we provide leading quality high street brands at great value, affordable prices so that anyone can bring fitness into their home.


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All reviews

(184)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!!!!!

The staff where extremely helpful and made sure we got exactly what we need and when we wanted it too👍

5 August 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Delivery was exactly as promised on the website, with good comms.
Item arrived well packaged and was easy to put together. Very happy with the punchbag and would use Pure Fitness again

6 July 2016
Unprompted review
Rated 1 out of 5 stars

False information on stock and payment policy

I ordered an urgent item (replacement heartbeat monitor) which was stated to be in stock for delivery in 2 days. Payment was taken.
4 days later I was advised in a polite email that the item was not in stock and payment was refunded 2 days later.
Monitored exercise is important for me and this false information caused a significant delay before I could get a monitor from another supplier.

14 June 2016
Unprompted review
Rated 4 out of 5 stars

Good company to buy from

Bought an exercise bike from Tesco - Pure fitness being one of their partners, which had to be returned. Had to speak to Pure fitness re return and were impressed by their efficiency, so purchased the replacement from them - very satisfied.

15 April 2016
Unprompted review
Rated 2 out of 5 stars

Lack on communincation

The first email I have recieived from the company was to ask for feedback. I got no email to confirm purchase or delivery and had to call myself to clarify my order was being processed. This also proved diffcult as customer services are only open monday to friday!

The instructions for putting together the cross trainer were poor and it would have been helpful if the website had stated just how much self assembly there was.

The delivery did arrive on time.

29 February 2016
Unprompted review
Rated 5 out of 5 stars

Great product

The marcy Smith machine Is a great product Worth the money , great delivery service came bang on time , just one thing need better instruction booklet with it , to help with construction my third Marcy products , great all round.

25 January 2016
Unprompted review
Rated 4 out of 5 stars

GOOD QUALITY SELF ASSEMBLY

DELIVERED AS SCHEDULED, ALL PARTS PRESENT & CORRECT, GOOD QUALITY PRODUCT. ASSEMBLY INSTRUCTIONS COULD BE BETTER SO READ THOROUGHLY. HIGHLY RECOMMENDED FOR THE PRICE PAID.

13 December 2015
Unprompted review
Rated 5 out of 5 stars

Perfect

Bought my new boxing gloves from here as I needed them quickly. Quick and safe delivery. Will be using them again.

7 December 2015
Unprompted review
Rated 5 out of 5 stars

outstanding service

Absolute pleasure to shop here, never had any problems at all, have used them several times now and will continue to do so.

1 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Was expecting the delivery but they had a problem and it didn't go through properly, when I called they assured me it would come next day and added a free product due to the inconvenience.
Would highly recommend.

17 October 2015
Unprompted review
Rated 3 out of 5 stars

brillant

the product is brilliant but the instructions to put together are laughable.the delivery company were rubbish we had a 3-5 day delivery and never heard anything from them until day 5with 2 emails asking what is going on. delivery on day 6.

11 October 2015
Unprompted review
Rated 1 out of 5 stars

Strong odour of boxing gloves

Bought pink gloves (size 8) directly from pure fitness and sports' website as its shop in Amazon didn't have the stock of this item at that time. When received a strong smelling odour from this item was very apparent. I immediately went to the website and to my surprise there was no signs on return policy. As such I left a message asking for advice on returning due to the problem. So far I haven't received any feedback from this company. Still waiting.

19 September 2015
Unprompted review
PureFitness & Sports logo

Reply from PureFitness & Sports

Hi Neville,

Just looking at your order details I can see that our customer service have been in touch with you and I apologise if the response was slightly delayed, we do however offer a completely free returns policy which is applicable to any customer, the products can be returned for absolutely any reason within 30 days for a full refund.

With a small product like yours we do ask if you wouldn't mind posting the order back to us but we will refund the full postage amount on top of your order to cover the cost of this for you. As soon as the gloves arrive back to us we will have a refund processed within no longer than 48 working hours of the gloves come back.

If you need any further information at all though please just ask.

Best Regards,
Ben,
PureFitness & Sports

Rated 5 out of 5 stars

speed, easy

very fast, sipping from uk to france, only 5 days from the order. absolute good value for money in all stats... very nice ! And the bag i bought was only available in europe in this store !

12 August 2015
Unprompted review
Rated 5 out of 5 stars

Great service

I placed my order, received my order when I expected to, the product was as expected. What more do you want from an online order?

31 July 2015
Unprompted review
Rated 5 out of 5 stars

First class help

I needed some new bearing for a rower. The Enquiries team couldn't have been more helpful in helping to identify the correct part numbers and getting them shipped out to me. Superb service and support. Thanks!

24 July 2015
Unprompted review
Rated 5 out of 5 stars

BH Global multi gym

Purchased Sunday, received email Wednesday regards shipping, not sure what happened to next day shipping! Delivered Saturday with a 2 hour delivery slot. Although daunting, the machine was very easy to put together. Assembly took about 6-7 hours. No additional items left over or any missing. It is a very sturdy structure. Very pleased with our purchase.

13 July 2015
Unprompted review

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