Pure Gems Jewels Reviews 

78
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Don't buy....!!! WARNING....WRONG ITEM DELIVERED THEY WONT ACCEPT IT BACK AND OMLY OFFERED 5% REFUND...OR SEND BACK AT OWN COST AND THEY WILL "CONSUDER" PARTIAL REFUND.....BEWARE...

Company replied

Rated 1 out of 5 stars

I purchased 3 rings from this company. It's supposed to be a lifetime guarantee yet they wanted to charge me 500. To have a prong repaired, redip and solder the 3 together. After horrible customer ser... See more

Company replied

Rated 1 out of 5 stars

I had to return my bridal band in 2019 due to the atone falling out. The company did replace it. Now 3 years later, my center stone is scratched and chipped. Their lifetime warranty states that their... See more

Company replied

Rated 3 out of 5 stars

Let me explain! The stones on the ring look absolutely beautiful! My concerns are that 1) the ring was much thinner than it appeared to be on the website. I beleive the images shown there must be ma... See more

Company details

  1. Jewellery shop
  2. Clothing Shop

Written by the company

Here at Pure Gems Jewels, for over four generations we’re sharing a single passion, creating the most beautiful simulated diamond jewelry for the most unforgettable moments. Our company designs and manufactures fine simulated diamond jewelry at the highest levels of quality, offering innovative designs and sophisticated setting techniques.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

78 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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1.7

All reviews

(78)

1 review in the last 12 months

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Rated 5 out of 5 stars

It was easy

It was easy. I picked out a ring and I got in a reasonable amount of time considering where it comes from. The ring is beautiful, she loved it. I will buy from Pure Gems Jewels again.

23 March 2021
Rated 5 out of 5 stars

My fiancée loves her ring

My fiancée loves her ring. It got here pretty quick. The only downside was, it couldn't be delivered to my exact location. I had to drive 2 hours to pick it up. But it was all worth it. To see my fiancée smile was all that mattered.

10 March 2021
Rated 5 out of 5 stars

My ring is beautiful!!

My ring is beautiful!!! Sparkles, and shines. Fits perfect to size. It isn’t as heavy as I was hoping, but it’s pretty solid gold. I’d definitely order from them again.

7 March 2021
Rated 5 out of 5 stars

Love my ring

Love my ring!

The band is slightly thinner than the picture, but its still perfect! Absolutely Beautiful!

3 March 2021
Rated 5 out of 5 stars

Thank you for an amazing ring set

Thank you for an amazing ring set. Your customer service is excellent we needed a matching band and David from customer service went to the designers to see if it could be done. Not only did they do they have an additional percent off. It’s amazing and the quality is exemplary. Thank you again so much

16 November 2020
Rated 5 out of 5 stars

Customized Ring Perfection

They let me customize the perfect ring. Customer Service was great and very timely with answers to my many questions. The ring arrived very quickly and was beautiful. I will definitely use them again and refer my friends and family.

13 October 2020
Rated 5 out of 5 stars

Excellent ring

Excellent ring, awesome service and fast delivery. Definitely coming back to purchase for anniversaries and birthdays.

2 October 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning!!!💞

Absolutely stunning!!!💞My ring is gorgeous!
I highly recommend Pure Gems when searching for your perfect ring. David with customer service was very helpful, informative and prompt to answer any questions or concerns.

10 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, its very nice. She loved it ,great customer service . Little bit the ring size big but pure gems jewels offering me to send it back or resize it at local jewelry, i will do that since they recommended it And not avoid the warranty.
Thanks again David and Gabriel

6 September 2020
Unprompted review
Rated 5 out of 5 stars

Wow Exceeded My Expectations

What a rollercoaster experience at first because communication stop after making the purchase I felt abandoned and ripped off. Pure Gems didn't send me email of confirmation of order or payment. I was going to rate 4 stars but 5 stars was a honest rating in my opinion.Someone did finally called me once then I felt a little at ease. The day FedEx delivered it and I open it. I was amazed how beautiful and breathtaking the way diamond sparkles and shines.The clarity was over exceeding my expectations the ring seem smaller than advertised on the website. My wife fell in love at first sight when she laid eyes on the ring and she can't stop looking at it. I recommend Pure Gems Jewels to everyone in the market for engagement rings she will say yes!

7 June 2020
Unprompted review

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