Pure Pens Reviews 

2,898
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I always recommend this family run business. I have been using them for a while, I am confident that my stationery will be delivered on time and in perfect condition. Supporting an indie is a lo... See more

Rated 5 out of 5 stars

My first order was for some fountain pen ink, and they shipped it the same day I ordered it, and it arrived the next day. There was a minor issue with one bottle of ink and they replaced it no proble... See more

Rated 4 out of 5 stars

Quick turnaround time - from order to ship out though the shipping confirmation e-mail could've included the tracking number first time round. Items arrived safely. Extra layers of plastic wrap for in... See more

Rated 5 out of 5 stars

They have one of the best collection of fountain pens and inks in the UK. Especially if you are looking at TWSBI or DIAMINE products. Very much affordable and the shopping experience has been fantasti... See more

Company details

  1. Stationery shop
  2. Art supply shop
  3. Office supplies shop

Information provided by various external sources

**We used to actively use Trustpilot and encourage our customers to review us on it. We have now moved to Feefo. Customers can still write reviews here, but this is not as reflective of our customer experience as Feefo is the active review site we use which sees each customer we have being directly contacted and asked to review their experience with us** . We are an online retailer of pens, pencils, notebooks, inks, refills and accessories. We have been selling stationery online since 2004 and have been quite knowledgable in what we do... some might even say pen experts! We can offer engraving, fountain pen nib customisation and servicing. We are also are one of only a handful of worldwide retailers of Noodler's Ink and TWSBI pens and are real specialists in Pelikan pens.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,898)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. I think it's the only UK retailer that stocks Noodler's inks. Also love the bag of sweets.

3 May 2019
Unprompted review
Rated 5 out of 5 stars

A fantastic range of stationery…

A fantastic range of stationery products - including lots of fountain pens and inks!

Pure Pens is my go to place for everything fountain pen related.

I had a problem with just one item from many different orders (it wasn't Pure Pens' fault, more likely the manufacturer) and Amy sorted out out really quickly and efficiently.

Always very happy with this service - and postage is very fast and reliable, too!

30 April 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! The mail room at work hadn't told me my delivery had arrived so I thought it was missing. I mailed Pure Pens, got a very quick response with dispatch details and was able to track it down at work. Really friendly staff, great product line up.

27 April 2019
Unprompted review
Rated 5 out of 5 stars

Helpful staff and quick delivery

Very helpful when I rang in to ask for some advice before making my purchase. The advice was contrary to what I had thought, but actually was quite correct, so thanks very much, appreciated it.
Delivery was very quick and no problems with the packaging. Also nicely surprised by the extra gift in the package, thanks again!

26 April 2019
Unprompted review
Rated 4 out of 5 stars

Pleasant online shopping from afar (7k miles)

Quick turnaround time - from order to ship out though the shipping confirmation e-mail could've included the tracking number first time round. Items arrived safely. Extra layers of plastic wrap for ink bottles & vials highly recommended in case of leak whilst in transport.

26 April 2019
Unprompted review
Rated 5 out of 5 stars

Great place to be in

They have one of the best collection of fountain pens and inks in the UK. Especially if you are looking at TWSBI or DIAMINE products. Very much affordable and the shopping experience has been fantastic. Shipping is fast and usually delivers within 2 days(I took the default free shipping for orders above 20 GBP). Keep up the great work.

24 April 2019
Unprompted review
Rated 5 out of 5 stars

Another indulgence fulfilled

Another of many impulse purchases over the years the commonality is reliability of service, price and quick delivery. Will be back again and again - an indulgence never satisfied.

24 April 2019
Unprompted review

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