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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, noting visible improvements in their health and well-being. The service is frequently highlighted as exceptional, with many appreciating the quick and helpful responses from staff, and the delivery service is consistently described as prompt and reliable. However, some customers also noted issues with the ordering process, particularly concerning subscriptions and unexpected charges. A few people experienced delays in delivery or received products with packaging issues, leading to concerns about product integrity.

What people talk about most

Product

People report positive experiences with product, often praising the excellent quality and effectiveness of... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the ease of... See more

Quality

Customers had positive experiences with quality, often praising the excellent quality of supplements and the... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the quick and efficient service,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speedy delivery and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more

Rated 4 out of 5 stars

I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more

Rated 5 out of 5 stars

I love this company & the products! After experiencing bad hair shedding & searching for a solution, I came across Purolabs & ordered some supplements. Within a few weeks, the shedding stopped & soon,... See more

Rated 5 out of 5 stars

Purolabs is one of only two British companies that I buy supplements from because they produce clean, no nasties, actually working supplements. I've been on Puro B Complex since last year and I can se... See more


Company details

  1. Vitamin & Supplements Shop
  2. Fitness and nutrition
  3. Health and beauty shop

Written by the company

We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding!

Wonderful customer service, caring, kind and efficient. Well done Purolabs. First Class.

The product is great too. Really noticing the difference.

14 April 2025
Unprompted review
Rated 2 out of 5 stars

Beware of less than transparent subscription process

Beware of less than transparent subscription process. Minimum 2 order not clear and extraction from subscriptions is not wholly straightforward. Biotic complex seems OK, but conditions for taking are not easy to align with a busy lifestyle - empty stomach, cold drink only. Recommend keeping by your bed with glass of water to consume as soon as you wake, am

3 April 2025
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Anne,

Thank you for your feedback regarding our Biotic Complex and subscription service.

We do our best to make our subscription policy transparent, which is why it's displayed on all product pages and our FAQ page (https://purolabs.com/pages/faqs). This includes the minimum two-order requirement before cancellation. We can confirm your subscription has now been successfully cancelled.

Generally speaking, it's not recommended to take any kind of probiotic with a hot drink as this can kill the beneficial bacteria before it even reaches your stomach.

If you need any further assistance, please contact us at support@purolabs.com.

Thanks and have a lovely day.

Team Purolabs

Rated 1 out of 5 stars

ordered and paid for a 3 month supply…

ordered and paid for a 3 month supply as usual...
Got 30 instead of 90....
Resend or refund please...
Absolutely shocking service
I've contacted then 3 times online and been ignored...!!!!!...

1 March 2025
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Heather,

Thank you for your review. I apologise for any confusion regarding your recent order.

I've tried to locate your order in our system but I'm unable to find any recent purchases under your name. To help us investigate this properly, please could you email us at support@purolabs.com with your order number and the email address used when placing the order?

We pride ourselves on responding to all customer enquiries promptly, and our team ensures that all enquiries are addressed within 24 hours during the working week.

Once you provide your order details, we'll investigate this straight away and sort this out for you.
Thanks very much and we look forward to hearing from you.

Team Purolabs

Rated 5 out of 5 stars

Magnesium tablets and leg cramps.

I needed magnesium tablets for leg cramps and I have tried some but they were not as effective as the ones I receive from prolabs.
Their service is excellent and communication is equal to any other.
Since taking these particular tablets the cramps have almost stopped. I'm very pleased with the product and their service.

22 March 2025
Unprompted review
Rated 4 out of 5 stars

I have tried Purolabs for about one…

I have tried Purolabs for about one month. I cannot report any significant results yet but the tablets don't upset me and I believe they are chemical free so I am hopeful that if I persevere, I will be able to report some improvements in my health.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Purolabs customer service

Purolabs customer service, reacts quickly and well if there is any issue (eg. deliveries/too much stock/ advice about dosage, so that one doesn't overdose on any supplements). Thank you for the pure nature of your products and their efficacy.
M N W

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Very poor and unreasonable service

Order no.#447833 - Arianne.
I ordered as recommended by friend STRESS ANXIETY MOOD and improved sleep but regret to say I been sent wrong medicine
Mental Health.
I contacted by email and I received good response from Arianne. But next day I received reply from another assistant and informed that Mental Health medicine is for Stress Anxiety and Mood .How it can be?
While selling both medicines for different remedies.
I requested to refund me or I need to ask my credit card company for refund.
I got more stress before I received my medicine.
Pl avoid no phone number.
Abdul Gigani

23 February 2025
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Abdul,

Thank you for your review and for bringing this to our attention. I understand your confusion regarding the product labelling.

Based on the photo you sent us, I can confirm that your order contains the exact supplement you purchased which is our Ashwagandha supplement.

However, if you're not entirely satisfied with your purchase, please contact our customer service team at support@purolabs.com. They will be happy to assist you further with your concerns.

We also appreciate your feedback about our customer service contact options. We're currently working on expanding our support channels to better serve our customers.

Thank you for your patience and understanding. We hope to resolve this to your satisfaction.

Kind regards,
Team Purolabs

Rated 5 out of 5 stars

Excellent product

Excellent product, I'm on my second order. I'll be ordering again when I run out. Excellent fast service, brilliant price. Very nice company.
I've been getting biotin. It's really working.

9 February 2025
Unprompted review
Rated 3 out of 5 stars

Company seem extremely concerned

I’m giving a 3 as I have only taken 4 seem to be very gassy 🤔but that’s not unusual for me hence the reason for trying yet another brand . I read up that this happens with probiotics and you have to persevere.
Hopefully it will cease in a week
If it does I will give the product a 5
At least the company are keeping in touch which I really appreciate thank you .

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Fast, efficient.

Fast, efficient service.
Good clean healthy ingredients, no packing out supplements with a mix of artificial substances.
Very pleased to have found this Company which produces high quality additive-free products.

22 January 2025
Unprompted review

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