Purple Frog Reviews 

The viewer answered all of our questions, was sooo nice and helpful she was lovelyyy

Carla - what a great agent! Engaged, articulate and passionate about property.

Carla was a great help. Very communicative and friendly. Thank you Carla Slim!

Amazing amazing customer service from Carla!! Super helpful and answered all of the questions we had!! Thank you so much Carla!!

We went to view the house and we were left at the door for an hour past our scheduled viewing time. We’re were the first to view the property and were told we had priority due to their first come first served system. However, after waiting over two hours for the bank details to pay the holding deposit we were informed that another group who didn’t attend a viewing had already reserved it. We are very disappointed at the lack of communication and feel our time has been wasted as we should have been informed of this in the first place.

Carla was amazing, gave us all the information we needed and was very friendly when meeting, couldn’t be happier with her service

Carla was absolutely fantastic for our house viewing. Incredibly kind and willing to answer all of our questions. I couldn’t recommend more!

Carla was amazingly helpful and eager to answer all our questions. Carla provided a great service for which we are super grateful.

I had a very bad experience with the student accommodation my Son got from their Leicester Branch

The house was completely filthy - from downstairs to the rooms. Toilets broken, messy and smelly, kitchen was in a proper mess.

My Son was literally stranded for 3 days as I can’t allow him to move in there. I was passed around a lot on the calls but thanks to their Leicester property Manager who eventually intervened before the contract was cancelled and deposit refunded. I was almost losing it

I will avoid this company at all cost in the future and will not use them again

Students and Parents of Nottingham Students, Avoid this Company At All Costs.

This organisation advertises as being established by two University students who wish to ‘change student accommodation for the better and provide the service that tenants and landlords deserve’

This could not be further from the truth. What may have started with good intentions appears to now have become a cynical, greedy, shameless business who are exploiting students in the towns and cities in which they operate.

My daughter has been a student at Nottingham Trent for the past 4 years, her final year, unfortunately, renting a property through Purple Frog. The property which has been let out is quite frankly, not fit for human habitation due to issues of severe damp, extreme mould growing on internal walls and water ingress through ceilings each time it rained.

Along side these serious structural problems, we experienced large amounts of rubbish left in the property at the beginning of the tenancy, beds not fit for purpose throughout the entire tenancy along with many other problems experienced throughout the year.

Whilst I believe all tenants and parents/guarantors of the tenants were polite, patient and understanding whilst trying to get all these issues resolved throughout the tenancy it quickly became apparent the Purple Frog operated in such a way to avoid addressing the issues in a satisfactory and timely manner.

Whilst initially engaging with parents/guarantors with regards to the ongoing issues of damp, mould and leaking ceilings within the property, Purple Frog subsequently advised of a policy of refusing to liaise with parents/guarantors.

As guarantor for my daughters tenancy, I would have expected communication between myself and Purple Frog to be open, welcome and honest. This was not the case and communication was avoided at all costs by Purple Frog, including along with, many other employees, the MD, Patrick Garratt.

In desperation at the situation that my daughter was living in I did find it necessary to make contact with the local MP of Nottingham East to reach out for help and to make her aware of this company that are operating in her constituency.

To add final insult to injury, despite the shocking experience we have endured throughout this tenancy, we have now had deposits retained along with further charges applied at the end of tenancy which include, along with others, charges for broken beds and rubbish left in the property, none of which are genuine.

In my opinion, this company is operating to extract as much money as they can from students by letting out properties which are not fit for human habitation, by failing to pay for and address serious issues which are a risk to health and finally, fabricating charges to retain deposits at the end of tenancies.

We are now challenging the deposit retainment through the Deposit Protection Scheme.

Avoid this company at all costs.

Purple Frog is the best letting agent for students in Birmingham. Shout out to Michael.
I don't know what's going on with the others, but Purple frog are professional, responsive (they actually answer the phone), quick to solve problems, friendly, and helpful. I would definitely recommend!

Purple frog Bristol rented us a uncleaned property with poor furnishings. It took months to repair the leaking roof that ran straight into my son’s bedroom, unreturned calls and excuse making. Rented accommodation is in demand in Bristol we had no choice but to put up with this but now at the end of the contract the deposit is due back to us and nothing! they won’t even return a phone call. One of the tenants was told he didn’t pay a months rent that’s why there’s no return if annyones deposit. This is a lie his monthly rent was always paid on time. Just an excuse .Unbelievably bad customer service. I have no choice but to leave this review.

My daughters student accommodation in Fishponds Road is appalling- broken original single pane sash windows with no proper locks, broken glass panes, traffic fumes flowing in constantly through holes. Blood on the curtains. Carpets filthy. The mattress was stained and not fit for purpose but this has been replaced. The whole house was filthy and run down with dangerous loose electric sockets. Purple Frog Bristol NEVER answer their phone and NEVER respond to emails. Don’t let your son or daughter be duped into using them to find accommodation by the glowing Trustpilot reviews which I think are a set up!!!! Their rent charges are expensive compared to other companies - not good at all!!!!

Purple Frog renovated my student home and the house looks contemporary. All the staffs are always friendly and helpful. Shaun did his best to improve the safety and facilities of the house so that the tenants can live comfortably and safe in the new environment. Thank you Rob Moakes and Shaun Knight.

We had an excellent property viewing experience with Tom H. He was incredibly friendly and attentive, ensuring we felt comfortable asking questions. His detailed explanations and effective communication made the process seamless and enjoyable. We couldn't have asked for a better guide in our house-hunting journey.

The staff is very kind and friendly , introducing the property very well .
Thanks

I worked with an agent named Alice, who was immensely helpful in the handling of this letting. She was prompt and informative when answering questions, and even helped me to solve some issues that I was having with the user interface, coming up with a quick and easy work-around.

I had a great experience but could have explained about the property.

Joe and Nathan were nice. Nathan showed me round the first time and Joe the second.

The property is in a good location, a bit messy because of the students living there but parking space and laundry room will be useful for me over the next year.

Paul responded to me quickly and with the information I needed. The correspondence was polite and professional.