Purple Frog Reviews 

Bailey was an amazing sales person helped and helped us by answering a lot of question regarding student letting
- Nottingham

Thank you so much to Purple Frog for finding tenants for my three bed rental near the Queen Elizabeth hospital and University for the 12 months from July 2024. I always find the team at Purple Frog helpful and very knowledgeable so that I don’t hesitate to pick up the phone to them when I don’t know something. With listing this property and finding really lovely tenants it is Tom who has put a great deal of effort into sorting it out for us. He has taken any stress out of the letting process and done it all with efficiency, no fuss and professionalism. Thank you so much Tom for everything you have done to arrange the letting.

Sal showed me around the property I was viewing, he was really nice and did a great job, answering any questions I had about the property and told me everything I needed to know.

Sal showed us around with a great performance

Because no one is picking up calls, I have sent messages to view a property no response

The person who was booked by head office to call didn’t and when I emailed I received an out of office automated message- and won’t be back for another 3 weeks. Appalling service from the branch manager at Bristol

Scrooge is working at the Bristol Branch of Purple frogs. My son, a student on low income is still waiting for his out of pocket expense to the sum of £60 to be reimbursed from September 2023 were in December 2023 as I write this .... Is this a record for administrative incompetence? This came about despite copious warning about a water leak that they refused to repair until it actually flooded. He spent 2 nights in other accommodation and had to live in the property while workman repaired the leaking waste water and then waited a further extended period for the area to be cleaned.

Whatever you do, do not use this company.

I am a Professional Landlord of almost 10 years with multiple properties in many areas with many agents. Purple Frog sadly have been awful

Over the past few months I have had to endure:

- property with no tenants having been told that tenants were moving in
- delayed/incorrectly set up bill accounts
- payments delayed/ inflexible payment systems
- tenants being offered payment plans beyond the normal monthly rental payments without consultation/confirmation from the owner
- empty rooms (still after 5 months!) despite being helped with leads
- properties not inspected quarterly as per contract
- shoddy maintenance work from contractors (just one example of many- I asked for ground/1st floor windows to be painted and they painted the walls! But only two floors of a three storey house!)
- high maintenance charges- £55 to drop off a hoover and tune a TV?! etc

Horrendous customer service with defensive and unhelpful tenant relations.

Tenant in the property very unhappy also with the service offered by Purple Frog.

I’m afraid that one of PF's clients summed it up when I was in the Nottingham office a few months back-

“I wish I wasn’t with PF, they are renowned for being useless but it was the only company with a house left so what was I supposed to do…….”

You have been warned.

Avoid!

Stefan showed me around a flat I was viewing, did a great job, told me everything I needed to know and answered any questions I had. He also provided me with everything I needed to reserve the property. I have tried to call the office on a number of occasions and rarely get through, but i’m assuming this is because they are busy.

A good estate agent. Lots of variety when looking for student houses. Rob has been managing our property. The last few weeks he has been very quick to respond to emails and maintenance issues. At the start of the academic year they were a bit slow but it seems to be sorted now.

Had a house viewing with you. Paid the deposit. Later for you to tell me it had been let 3 WEEKS prior! Then as if that wasn’t bad enough, upon seeking a refund you told me on 3 occasions in a 2 week period that you’d give me a refund (I’m still yet to receive it).

Sincerely,
Disappointed.

Georgia was so helpful and I felt at ease with her from the get go. She answered all the questions I had and signposted me to where I could access more info on the local areas and houses. Big slay

Anna was incredibly welcoming and helpful with our house viewings

Had a house tour with Anna. Was really friendly and helpful, told us all we need to know!

Georgia was such a lovely & bubbly estate agent, showing us multiple properties last minute. Her knowledge of the houses was great as she found exactly what we was looking for. Such a cool vibe & energy. Very helpful

Georgia was so lovely taking her time to shows us multiple properties
She listened to the needs of what we wanted and found some good fitting houses
She was extremely helpful.

our agent gift was very helpful and professional. She was very approachable and knowledgeable on any requests we had which really fuelled our interest in the house.

Viewed a house with Gift. She was patient and understanding as we are first years and new to the renting process.

Gift was really informative and approachable, was punctual to the viewing. Thank you for a great property viewing