Purple Turtle Co Reviews 168

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their quality, beautiful design, and suitability as gifts. Many people appreciate the company's commitment to sustainability, noting the eco-friendly packaging and the overall ethos behind the business. Consumers also frequently mention the thoughtful presentation of items, with many arriving beautifully wrapped and intact. However, some customers experienced issues with damaged products upon arrival, specifically mentioning crushed vases. Despite this, reviewers were satisfied with the company's customer service, noting that issues were promptly and effectively resolved, sometimes even with additional gifts provided.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality and... See more

Sustainability

Customers had positive experiences with sustainability. Reviewers appreciate the planet-friendly and... See more

Based on these reviews

Rated 5 out of 5 stars

Received a propagation station as a birthday gift. Packaging was so cute and I can’t wait to start using. Also love that everything is planet friendly. Would definitely purchase additional products or... See more

Rated 5 out of 5 stars

Bought a lovely propagator in the summer. Husband really enjoyed taking and experimenting with cuttings. Sadly, he accidentally broke one of the vases. I contacted company and was delighted to able to... See more

Rated 5 out of 5 stars

Absolutely love my propagator. Went together very quickly and easily and is even sturdier than it looks. So glad to replace my old pint glass on the window ledge, this is much prettier!

Rated 5 out of 5 stars

Really quick delivery, parcel came neatly packaged and recipient loved the gift! Also love the sustainable ethos behind the business, though would be keen to know what they’re doing to make their prod... See more

Company replied


Company details

  1. #83 of 371 best companies in Gift shop

Written by the company

Discover the perfect planet-friendly gift, delivered gift box ready to your door. Enjoy fully tracked next-day delivery. We also donate to ocean plastic recovery charities with every order and invest in creating educational content to raise awareness for environmental protection. We are a family-run business based in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was amazing

I accidentally purchased the gift wrap three times and a sales rep said mailed me to let me know they had refunded it immediately. Great service! My friend loved his birthday present! Wrapped beautifully and really secure.

27 September 2023
Rated 5 out of 5 stars

Great service and lovely product

Really easy to order and the package looked fantastic when it arrived. The propogation set was lovely and my sister, who it was a present for, was really pleased. We had a small issue with one of the vases being broken in the post but Purple Turtle immediately agreed to replace it (and, in fact, to send two in case the same thing should happen again!). Really like all the effort put into using sustainable materials too.

28 September 2023
Rated 4 out of 5 stars

Lovely

Was bought as a present for my partner-arrived promptly in one piece! I know she’ll get lots of cuttings and new plants out of it

14 September 2023
Rated 5 out of 5 stars

Great for a gift

Ideal for a gift for someone, nicely packaged, I selected the luxury gift cards which give another added touch.

18 June 2023
Rated 5 out of 5 stars

A great company

A great company. Easy ordering. Quick delivery. I have now bought 2 of the “grow your own herbs” with the lovely glass jars. Both recipients were so happy with their gifts. Packaging is eco friendly and wrapped with love
Great prices too.

13 June 2023
Rated 5 out of 5 stars

Good service

I wanted some eco friendly garden labels. These arrived beautifully wrapped in reusable packaging.

30 March 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look