Absolute joke of a company. We've had an issue ongoing for over 3 weeks now and they've not even had the courtesy to reply to any of our emails. We had also requested a few months back to have the DPI... See more
Company replied
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See what reviewers are saying
Sharon is fantastic always at the end of the phone with anything that we need and offering great support
Company replied
Sam Tatlock was instrumental in getting our account re-opened after it had lapsed. He has been so helpful throughout this process and also after our account was back up and running. Keeping in regula... See more
Company replied
We have been with Qualitymark Protection since 2021 and have registered over 3000 insurance backed guarantees. The service they provide has been exceptional throughout. The new portal is easy to use a... See more
Company replied
Company details
Written by the company
Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 27 years. In this time, we’ve helped the home improvement industry raise installation standards, strengthened our vetting & accreditation procedures and provided consumers with quality financial protection.
Contact info
Solutions House, Chorley Business & Technology Centre, Euxton Lane, PR7 6TE, Chorley, United Kingdom
- 0345 340 0524
- info@qualitymark.co.uk
- qualitymarkprotection.com
4.4
Excellent
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Insurance Backed Guarantee Providor
Great Insurance Backed Guarantee Provider - Easy to use portal with great communication and support to installers and homeowners.
13 November 2024
Unprompted review
Reply from Qualitymark Protection
Thank you very much for taking the time to write us a review. We're very happy to hear that you enjoy our service. Our new Registration Hub has been designed to make it easier than ever to submit your policies, and we will continue to improve the system to make it the best on the market.
Great customer service and always on…
Great customer service and always on hand when needed, works with us through any issues to resolve them and the staff members are always friendly and willing to help, Sharon Taylor, who looks after our account is proactive in her approach to our account and is always looking to build on our already established relationship.
11 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Damien, thank you for your kind words. We're very happy to hear that your Relationship Manager is providing great service. We look forward to working with you in the near future.
As an installer registered with Quality…
As an installer registered with Quality Mark, I can confidently say that their service has been invaluable to my business. The registration process was straightforward, and their team provided excellent guidance every step of the way. They offer clear standards that make it easy to meet industry best practices, and their ongoing support ensures that I’m always up-to-date on compliance and quality requirements. My clients trust the Quality Mark certification, which has helped me gain more business and strengthen my reputation. If you’re an installer looking to enhance credibility and customer confidence, Quality Mark is the way to go!
7 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Javed, thank you very much for taking the time to write us a review. This is great to hear, we pride ourselves on providing a personal service to our accredited installers. Our accreditation and policies provide peace of mind for your clients, so we're very happy to understand that this has resulted in more business for you.
Timewasters
Absolute joke of a company. We've had an issue ongoing for over 3 weeks now and they've not even had the courtesy to reply to any of our emails. We had also requested a few months back to have the DPI added to our account - they never bothered to get back to us about that either. Do yourself a favour - steer clear of these amateurs and use a company that actually knows its business.
6 October 2024
Unprompted review
Reply from Qualitymark Protection
Hi Dave, thank you for taking the time to write a review. I'm sorry to hear about your recent experience. We can be contacted at sales@qualitymark.co.uk or 0345 340 0524 if you would like a call back to discuss your concerns in more detail.
Well
Well, looking at the view reviews I can understand it’s not looking good as it guys or people want the job doing correctly unfortunately this is not the case. I wait your response.
26 September 2024
Unprompted review
Reply from Qualitymark Protection
Hi Martin, I'm sorry to hear about your recent experience. It would be good to understand a little more about this. Please can you contact our team on 0345 340 0524 or email info@qualitymark.co.uk to discuss this further.
Avoid at all costs!!
Avoid at all costs!!! Will refuse without any reason!!!
24 July 2024
Unprompted review
Reply from Qualitymark Protection
Hi James, I'm sorry to hear about your recent experience. Unfortunately, our accreditation process can result in different outcomes depending on each business's circumstances. If you would like to discuss this further, please contact our team on 0345 340 0524 or email info@qualitymark.co.uk.
Took over 3 weeks to get an unapproved…
Took over 3 weeks to get an unapproved application back. Time wasting organisation.
7 September 2022
Unprompted review
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