Quandoo UK Reviews 

Awful company in every way. Dodgy sales staff, shocking customer service! We have had fraudulent reservations being made from the same email addresses that never turn up and no matter how many times we tell them about these people, they cant/won't block them. Very suspicious seen as though they charge us a few with every reservation. We've now been trying to leave them for 3 months without being able to speak to anyone that has a clue what they are doing. DO NOT USE QUANDOO! SO SO SO MANY BETTER COMPANIES OUT THERE.

Do not bother to use Quandoo. The company arbitrarily locks your account, even after you have fulfilled restaurant reservations via bookings done through their platform, and then gives no recourse to the user i.e. repeated emails to Quandoo's customer service account are simply ignored.

I'm at a loss. Singapore user here. After months of diligently using Quandoo and making use of their special vday upsized points promotion, I finally redeemed 5000 points, with more points unredeemed and pending. To my shock, the next day (today), I realised that all my upcoming reservations have been 'cancelled by the restaurant' - which is impossible. I then went to the app, and upon attempting to log in, got the message that my 'account has been disabled'. No rhyme, no reason. No explanation or warning email even. Customer service has not responded.

Good professional service from Egor himself and has been our accounts manager now for some time. Responds quickly to any problems and issues and aims to fix them all for us. Thanks Egor :-)

Mr M Dursun
Catering Manager/Owner

They send you loads of junk emails with no unsubscribe button. Call restaurant instead.

This website is terrible - the only reason I created an account was to leave a review of a restaurant, and the website made it impossible, just sending me in circles.

Quandoo competed with our Restaurant and took over our regular customers by diverting same customers to their phone line and website, and charge our restaurant commission for introducing “new” customers to us.
Too many No shows as well. Again they charge Restaurant if you do not report no show in particular way designed by Quandoo.

had good response and best communication, specially Julia, Egor, and rest of the team, looking forward to work with you all

Tima helped me with my inquiry.
She went through every question I have asked.

I left a review for El Iberico in Sidcup. It wasn’t favourable and I got a confirmation to say it had been published and when I clicked on the link to verify this…it wasn’t there.

Sarah is always helpful, patient and attentive when helping me manage my Quandoo account efficiently. She is always making sure to be available for us and has been great ever since we signed up to Quandoo!

Sarah, she took her time to explain me how Quandoo works and made sure that I was happy with my understanding.
Well done.

Sarah is very helpful, punctual and patient. She instructed me perfectly.

Sarah was personable, knowledgeable and very helpful in getting me set up at Quandoo. She was responsive and informative in answering all of my questions and as a result I feel I have a good grasp of the system.

Julia was very professional and helpful she made onboarding a very easy and enjoyable experience

Amazing 😻
Fantastic and super quickly
Customer Service 5*

Detailed and clear explanation with professional attitude!

Very friendly & very polite
Well understood through all process during the call & straight forward with the answer to the question asked.
Very helpful & friendly during the call

Tima was great
Polite
Very helpful
Efficient
what else can one expect?
Many thanks Tima

Staff member very attentive