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Quandoo UK Reviews 

265
•
TrustScore 3.5 out of 5

3.4

Software company
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See what reviewers are saying

Rated 1 out of 5 stars

Before your most recent update to your app I had 3800 points something happened and now I have 300 and no history I know you're closing down but I was hoping to cash them in

Rated 2 out of 5 stars

Communication needs to improve with the restaurants. Was marked as a no show when in fact we had called the restaurant to let them know we would be 10 minutes late because of traffic delays. This was... See more

Rated 5 out of 5 stars

I've used Quandoo to book several restaurants. Each booking and review earns you points. But Quandoo stands out because they give back with promotional points and if you need to get in touch they are... See more

Rated 5 out of 5 stars

Good professional service from Egor himself and has been our accounts manager now for some time. Responds quickly to any problems and issues and aims to fix them all for us. Thanks Egor :-) Mr M D... See more

Company details

  1. Software company
  2. Online marketplace

Written by the company

Quandoo is a restaurant technology and reservations platform supplying over 17000 restaurants with bookings, table management, payment and EPOS solutions. These solutions enable restaurants to connect better with new and existing customers and to simplify & boost your daily business.

Contact info

3.4

Average

TrustScore 3.5 out of 5

265 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(265)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Scam artists

Booked a restaurant this evening, informed that if we don’t attend the reservation we will be charged. Restaurant is closed. Clearly a scam.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, efficient and quick to resolve the issue I was contacting about.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Let down BIG TIME!!

I made a restaurant booking for 8 people to celebrate a 70th birthday through Quandoo 6 weeks in advance. Quandoo reminded me of the event but, to my horror, by sheer chance, I discovered the day before the event that the restaurant was permanently closed! I then had less than 24 hrs to find another venue that would take 8 people - and on a Monday evening! To add insult to injury, Quandoo sent another email, inviting me to review the experience! NOT IMPRESSED!

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Smooth onboarding call

The onboarding call with Sarah was helpful and thorough. She walked me through everything I needed to know, making it easy to get started. Sarah was professional and answered all of my questions. Overall, it was a great introduction that set me up well, with plenty of resources to refer to afterward.

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Really disappointing.

Really disappointing.

They publish whatever they want, whether it's correct information or not. They publish whatever prices they want in their 'Menu Highlights'- inaccurate and misleading for customers. There does not seem to be a way to change the menu highlights either; they don't care about the businesses or the backlash the businesses may receive based on their misleading information. Terrible.

Also had a very bad experience with their sales representative (meeting lasted unnecessarily long for 2+ hours), where I felt forced to sign up for the 'free' package to get him to leave. After speaking to other business owners, really disappointed to hear that many of them only had bad experiences. Currently have asked to discontinue contract

25 May 2024
Unprompted review

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