Quintain Living Reviews 

Lovely concierge.. very very helpful… approachable.. excellent experience. Special thanks to Fabyana, Salma & Samuel for being so so helpful with my moving in and its been 2 weeks now no complaints at all …

The Residents team have been a big help during the years leaving here at Ferrum - especially Jana,Michael and Faysal . Lovely environment and I have enjoyed living here.

The maintenance team led by Lucian is absolutely top class and extremely quick to respond.

The resident team at Ferrum is outstanding! They make this building feel like home.
A huge thanks to Faysal, who is incredibly professional, friendly, and always goes the extra mile to help residents.

I have only been living here 4 weeks, but honestly I cant say enough about the team here at Ferrum. Faysal's team, Anne, Michael, Jana and Omer (who my 2 year old affectionately calls Elmo), and the maintenance team of Lucian, Karol, Andrea and Joanna is a seriously well oiled machine. I read lots of reviews from years gone by, and I haven't moved areas in the last 14 years so this was a big deal and I didnt know what I was going to get, but as a single mother who is constantly worried about her kid, on a daily basis here I feel safe, welcome, looked after (and honestly quite jammy when I boast to my friend who moved last year into a very differently ran building across London who has had none stop problems). It honestly feels like family in here, there isnt one bad apple (I realise I havent been here that long but ive made fast friends when in the playground here who have been here years and say the same), problems are acknowledged, addressed and acted upon immediately with an out-of-this-world professionalism I have never experienced before. I cant speak to other buildings but Ferrum has a vibe - and we've been down by the main front desk a LOT because my daughter likes to visit them, and its not just me, everyone we've seen come through on their way home or on the way out has that same familiarity, friendliness and seemingly satisfaction.

I have been raising concerns with Quintain Living's resident services team for several weeks about rubbish repeatedly being left by the rubbish chutes in my building. Despite multiple emails, photos and requests for preventative measures, the issue persists.

Instead of implementing clear signage, resident reminders or checking CCTV to identify those responsible, management simply removes the rubbish after I complain. This reactive approach means the hallways remain unhygienic, and I feel my concerns have been met with dismissive replies rather than proactive solutions.

As a paying tenant, I expect a safer, cleaner living environment and a management team that takes residents’ complaints seriously.

Lucian from the Quintain Living maintenance team has been absolutely fantastic. He is incredibly polite, kind, and patient — always ready to help and go the extra mile to provide the best support possible. His efficiency is remarkable, and he handles every situation with professionalism and a great attitude. I cannot speak highly enough of his work ethic and the way he treats residents. Quintain Living is lucky to have someone like him on their team!

As a returning client here, staying at the flats whenever I come to London for work, I have had only good experience to share.
Very clean and safe. Spacious flats. Steps from Wembley stadium, shops and restaurants. Most importantly, amazing people; professional, kind and helpful.
Ben is one of them and he is a top notch professional, ready to help whenever needed.

Fantastic facilities! Thank you Ciara for all your help and warmth, you make it so wonderfully welcoming.

I had a really positive experience with Quintain Living. Julia Whyte was incredibly helpful throughout the process. She responded promptly to all my queries, and everything was handled quickly and efficiently. Her support made the whole experience smooth and stress-free. Really appreciate the excellent service!

Good place to stay

Anne is smiley and very energetic. Always helpful at the reception

Ferrum is amazing I’ve been here for 3 months everything has been great, reception staff Including Faysal was very accommodating, and the maintenance team have been fantastic including Lucian and Andreas very helpful and quick and efficient, thank you Ferrum I will definitely be extending my lease.

The entire process felt incredibly smooth, quick, and well-managed from start to finish. Julia & Sahl, you both made everything so easy for us, and we really appreciated how responsive and supportive you were throughout.
It made what can often be a stressful experience feel seamless and straightforward, so thank you again for your professionalism and efficiency.

Brilliant service from Julia Whyte in the tenancy team at Quantian Living. She was always quick to respond, really supportive throughout, and made the whole process stress-free. Couldn't have asked for better communication. Five stars well deserved.

I’ve had an excellent experience with the Ferrum Maintenance team, who truly deserve recognition for the high standard of service they provide. Every time I’ve reported an issue, they have responded promptly and handled it in a professional, efficient, and thorough manner. Their attention to detail and commitment to resolving problems properly, rather than just quickly, really stands out.

The team are always respectful, courteous, and clearly take pride in their work. Communication is consistently strong; they explain what they’re doing, keep you informed throughout, and ensure everything is fully resolved before they leave. It’s genuinely reassuring to know that any maintenance concerns are taken seriously and dealt with to such a high standard.

The Ferrum Resident team also provides great support, complementing the overall experience, but it is the Ferum Maintenance team that are the true driving force behind such a well-managed and comfortable living environment.

Overall, I’m extremely pleased with the service provided and would highly recommend Ferum as an excellent choice, particularly for the reliability, professionalism, and quality delivered by their maintenance team.

Been living here for 4 years and I’m amazed how well Maintenance team work. Lucian and Karol been a pleasure to deal with all the time.

Never heard of such an amazing service from other build to rent properties. Kudos to the team!

Moving into a new home can be stressful,but the maintenance team at Canada Gardens(Quintain Living)has been absolutely incredible.I want to give a massive shout-out to the team for their efficiency and professionalism.​Special thanks to Mani and Tony,who were so proactive and friendly in fixing my door seals and dishwasher today.Mani and Tony are true professional—they attended to my request immediately and ensured everything was perfect!​I also want to thank Matt and Tom for their help with the initial setup and intercom issues,and last but not least, Emma, who always replies and arranges help promptly. She is so organized and helpful with all the email coordination! ​It is rare to find such a dedicated and hardworking team.They don't just fix things;they truly care about the residents' comfort.Thank you all for making my move so much smoother! The maintenance team is truly AMAZING!

Lucian and his team are absolutely amazing! They attend to any of our issues within minutes and they are so warm and welcoming! Absolutely love them!

I've been with Quintain since 2024 until now and they have never failed me when I have concerns in the flat. Everyone from the concierge, accounts, residents team and maintenance have been very helpful and accomodating. Especially with the maintenace team, they are always so quick to resolve any issues on the flat. I've never experienced this when I rented somewhere else! Keep it up!